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cerberus1

[Ways to Improve] Reference number/Trackable code

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In the very first paragraph (1 to 1.1) of Trackable basics in the Help Center, the reference number and tracking codes are called  "identification code" and  "identification number".

"Log a Trackable" (1.3),  mentions the tracking code in it's first line, yet the next, "Buy and activate a Trackable" (1.5) starts with enter the tracking number. 

 - Yet in "Tracking code and reference number" (1.6) they're again correct...

 

This seems to add to confusion for new and older cachers who call the tracking code a number.

 - If the Trackables section was the same throughout, I believe it will help in explaining trackables to new folks, with everyone on the same page.

Reference Number is the number visible for everyone who visits the trackable details page.

Tracking Code is meant to be seen only by people who have the trackable in their hands .

Both are already explained that way in 1.6 , the rest of that lengthy section should to.

 

 

Adding

 

Edited by cerberus1
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Saw that wording in another section of the Help Center's off and causing some confusion, figured it a good idea to bump this to show this one isn't fixed yet either.  :)

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52 minutes ago, cerberus1 said:

Saw that wording in another section of the Help Center's off and causing some confusion, figured it a good idea to bump this to show this one isn't fixed yet either.  :)

 

Good idea!

 

But they can't simply add a new phrase somewhere...  "Remember it's also called a Tracking Code!"
There may need to be a serious sit-down company meeting to decide the purpose of the "Help Center", and especially the business plan for "Trackable Items".  And to go through the Help Center line-by-line and correct the wording so everyone can understand it.  Because if the plan is to help keep these items in play, they failed.

 

Edited by kunarion

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2 hours ago, kunarion said:

But they can't simply add a new phrase somewhere...  

 

No need for a new phrase, simply make each section jive with the rest.     We already have reference numbers, and tracking codes. 

Pretty simple really.

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