+BaseOverApex Posted July 18, 2018 Share Posted July 18, 2018 Hi. I normally renew by PalPal. Today, I'm struggling. I've hit the Renew button on the geocaching.com website, selected PayPal under "Your Plan", my Billing Address autofills as usual. I'm presented with my payment history, where this has succeded in the past, I press the Renew Membership button... ...and it takes me right back t the "Your Plan" screen. Any ideas what might be going on, please? Quote Link to comment
+noncentric Posted July 20, 2018 Share Posted July 20, 2018 Not sure, but maybe there's something odd about the browser you're using? Or maybe there is a pop-up for logging into PayPal and your browser is blocking pop-up windows? Quote Link to comment
HiddenGnome Posted July 20, 2018 Share Posted July 20, 2018 On 7/18/2018 at 2:51 PM, BaseOverApex said: Hi. I normally renew by PalPal. Today, I'm struggling. I've hit the Renew button on the geocaching.com website, selected PayPal under "Your Plan", my Billing Address autofills as usual. I'm presented with my payment history, where this has succeded in the past, I press the Renew Membership button... ...and it takes me right back t the "Your Plan" screen. Any ideas what might be going on, please? Hello @BaseOverApex - I am sorry for the inconvenience that this caused and I appreciate you raising the issue. A bug was introduced this week that was stopping some people from completing their transactions through PayPal. However, a fix was deployed on Thursday that resolved the issue. If the behavior persists please try restarting your browser and a hard page refresh. I will be watching this thread in case you have any further issues. Quote Link to comment
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