+Melen29 Posted June 23, 2018 Share Posted June 23, 2018 Hello I have downloaded the update 6.5.0 Since then, I have been disconnected from the app. I manage to re-connect, but I get disconnected every 10 seconds. Anybody has the same trouble? Leaving on Holiday tomorrow!!! I really need the app to work! Quote Link to comment
+Sulairris Posted June 23, 2018 Share Posted June 23, 2018 (edited) Same thing is happening to me. I'll login and 10 seconds later it logs me out, or it just crashes. I'm using app version 6.5.0 on IOS 11.4 on an iPhone X. Edited June 23, 2018 by Nathanlp Quote Link to comment
Ben H Posted June 23, 2018 Share Posted June 23, 2018 We’re currently experiencing problems with our underlying services that are not related to the app update. We’re working to diagnose and resolve the problem as quickly as possible. Quote Link to comment
+CelebrationKim Posted June 23, 2018 Share Posted June 23, 2018 Same thing. Logged out of app (which never happens). Log in. Fail. Log in works. Load caches. Crash. Restart app. Log in fail. Log in fail. Log in works. Load some caches. Click on one. Crash. Repeat. Quote Link to comment
+wills2find Posted June 23, 2018 Share Posted June 23, 2018 19 minutes ago, Ben H said: We’re currently experiencing problems with our underlying services that are not related to the app update. We’re working to diagnose and resolve the problem as quickly as possible. Ben, Presumably this is the same problem we Android users are experiencing: How can we be updated on the problem? Quote Link to comment
+Gma&Bear Posted June 23, 2018 Share Posted June 23, 2018 Out of town without my GPS and can't log in to my phone app or my iPad app. This is a pain in the rear! I used the app just a few hours ago and now it is kaput???? Quote Link to comment
+CelebrationKim Posted June 23, 2018 Share Posted June 23, 2018 I’d submit that nothing you do on the service side should cause the app to CRASH. So regardless there is also an app bug. For example I should be able to use the app in offline mode with an offline list regardless of the status of any “underlying services” and right now you cannot. Quote Link to comment
Ben H Posted June 24, 2018 Share Posted June 24, 2018 The cause of the login issue was resolved a couple hours ago. Is everyone able to use the app now? Quote Link to comment
+admuk Posted June 24, 2018 Share Posted June 24, 2018 It seems the 'offline' mode isn't working, because the signin screen kept being presented. Did my stored username and password get lost? This came at a troublesome time as I was literally "in the weeds" looking for a GZ when suddenly the login screen appeared. Repeatedly. I ended up doing it "old school" (heh, maybe more medium school) with a combination of Google Maps, the website (which didn't seem to have the login issue) and ded reckoning. Of course I'd left my GPSr at home... Is it possible to downgrade to the previous iPhone release of the app? Donn (ADmuk) Quote Link to comment
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