Can't Log In

[+Tiffany's Slaves]

Just upgraded my iPhone and now can't log into the Geocaching App - It keeps saying that

"An Account with username 'Tiffany's Slaves' does not exist yet I am currently logged into the site with that

username. 

[RuideAlmeida]

17 minutes ago, Tiffany's Slaves said:

Just upgraded my iPhone and now can't log into the Geocaching App - It keeps saying that

"An Account with username 'Tiffany's Slaves' does not exist yet I am currently logged into the site with that

username. 

I suspect the reason is your apostrophe.

[+Tiffany's Slaves]

14 minutes ago, RuideAlmeida said:

I suspect the reason is your apostrophe.

Quote

I was able to login a while ago with no problem.  Just tried without the apostrophe and still no dice.

 

 

[Ben H]

6 hours ago, Tiffany's Slaves said:

Just upgraded my iPhone and now can't log into the Geocaching App - It keeps saying that

"An Account with username 'Tiffany's Slaves' does not exist yet I am currently logged into the site with that

username. 

Your problem may be caused by iOS replacing your straight apostrophe with an angled one. This is due to a new feature in iOS 11 called Smart Punctuation. (See more here: https://www.jordanmerrick.com/posts/ios-11-smart-punctuation.) If you're not careful, you may be inadvertently using a smart quote instead of the straight quote that's actually in your username. The smart quote is now the default on the iOS 11 keyboard.

To get around the iOS 11 change, you need to long press the single quote character and manually select the straight apostrophe character. Alternatively, you can disable the smart punctuation feature as described in that link above.

Please respond back here of that does not resolve your issue.

[+Tiffany's Slaves]

10 hours ago, Ben H said:

Your problem may be caused by iOS replacing your straight apostrophe with an angled one. This is due to a new feature in iOS 11 called Smart Punctuation. (See more here: https://www.jordanmerrick.com/posts/ios-11-smart-punctuation.) If you're not careful, you may be inadvertently using a smart quote instead of the straight quote that's actually in your username. The smart quote is now the default on the iOS 11 keyboard.

To get around the iOS 11 change, you need to long press the single quote character and manually select the straight apostrophe character. Alternatively, you can disable the smart punctuation feature as described in that link above.

Please respond back here of that does not resolve your issue.

That worked - Thank You very much

[Ben H]

1 hour ago, Tiffany's Slaves said:

That worked - Thank You very much

Glad it worked for you!

[+Ain'tWastin'Time]

Like Tiffany"s Slaves, I upgraded to an i phone and received the username does not exist message. I searched the forum and found this thread. Problem Solved!

 

I contacted Groundspeak and might edit my username to remove the apostrophes, so as to avoid future aggravation.

 

On 2/25/2018 at 10:50 PM, Ben H said:

Your problem may be caused by iOS replacing your straight apostrophe with an angled one. This is due to a new feature in iOS 11 called Smart Punctuation. (See more here: https://www.jordanmerrick.com/posts/ios-11-smart-punctuation.) If you're not careful, you may be inadvertently using a smart quote instead of the straight quote that's actually in your username. The smart quote is now the default on the iOS 11 keyboard.

To get around the iOS 11 change, you need to long press the single quote character and manually select the straight apostrophe character. Alternatively, you can disable the smart punctuation feature as described in that link above.

Please respond back here of that does not resolve your issue.