Mary Hyde: Final Puzzle (oops)

[+Mn-treker]

Somebody at Groundspeak is listening.

The souvenir name has been changed so that it lines up with all the Mary Hide ones . NICE!

Edited August 18, 2017 by Mn-treker

[+The Jester]

10 hours ago, Moun10Bike said:

If you are one of the accounts affected by the issue caused by special characters in your username, the marketing team has set up a secondary form for you here.

I didn't think a space was a special character, but your posted link worked for me to get my answer submitted.  Thanks!

 

[+The_Lovells]

11 hours ago, Moun10Bike said:

If you are one of the accounts affected by the issue caused by special characters in your username, the marketing team has set up a secondary form for you here.

Thank you, this worked for us.  Where previously we had only got error messages.  

Followed the link given by Moun10Bike, form submitted & we immediately got this message... 

The lost treasure of Mary Hyde

Your form has been submitted, you will receive your tracking code within one week!

Edited August 18, 2017 by The_Lovells

[+SeattleWayne]

13 hours ago, Curiosity_girl said:

Is the final puzzle just for premium members?

Nope. 

[+FelixRocks]

M

My husband and I are both Premium members with separate accounts.  I received the Lost Treasure of Mary Hyde email and subitted the code word for the TB and received the email stating would receive the TB tracking code by August 24th.  My husband has not received any emails regarding him finishing the challenge and providing the info to submit the code word.  He did receive all the Souvenirs.  Today is August 17th and the code word has to be sumitted by August 20th.  What is going on?  

 

[+LizzyRN]

12 hours ago, Geek & Sweet said:

 

I'm posting this so people (like me) will be patient and let them solve the problems - I'm sure they are less than thrilled to be faced with these issues that must be impacting many otherwise happy geocachers.

 

+1

[+gredel]

 ok

Edited August 18, 2017 by gredel

[+NYPaddleCacher]

6 hours ago, The Jester said:

17 hours ago, Moun10Bike said:

If you are one of the accounts affected by the issue caused by special characters in your username, the marketing team has set up a secondary form for you here.

I didn't think a space was a special character, but your posted link worked for me to get my answer submitted.  Thanks!

A space can certainly be considered a special character.  It's commonly used as a delimiter.  

[+SeattleWayne]

22 hours ago, Geek & Sweet said:

Got this reply from a help request:

"Hello Terry-

Thank you for contacting Geocaching HQ. We are aware of the Email issues, the code issues, as well as "@,#,& etc... symbols in usernames preventing people from collecting the final souvenir. We apologize for the inconvenience and hope to get this resolved soon.

Best regards,"

I'm posting this so people (like me) will be patient and let them solve the problems - I'm sure they are less than thrilled to be faced with these issues that must be impacting many otherwise happy geocachers.

 

Thank you. People are really losing their cool over this. 

[Moun10Bike]

14 hours ago, The Jester said:

I didn't think a space was a special character, but your posted link worked for me to get my answer submitted.  Thanks!

 

It turns out that you were getting an error because the system saw you as having submitted the form already. Apparently your first attempt went through, or else someone at your IP address had already submitted.

[+TeamCatalpa]

I got all the pieces but never got the email.  And my email doesn't have any special characters in it, aside from the "@" that they all have.  Who do I contact about this?

[Moun10Bike]

17 minutes ago, TeamCatalpa said:

I got all the pieces but never got the email.  And my email doesn't have any special characters in it, aside from the "@" that they all have.  Who do I contact about this?

The email is not required: simply go to https://www.geocaching.com/promotions/promo/maryhyde/ directly.

[+jellis]

Mine doesn't show a confirmation I got it. Just shows an error I'm logged in as jellis, last time I checked I'm jellis

[+jellis]

I wasn't given a trackable number and your link doesn't take me to Mary hide

[+arisoft]

I found this link few minutes ago from this thread and it worked very well.

There is also an alternative link available if the first one does not work.

https://docs.google.com/forms/d/e/1FAIpQLScT0I41_gnV-Vy-azxdWBRGjuScvqHgy2WK4NsRP8GuU5N0yA/viewform

Edited August 18, 2017 by arisoft

[+Team Christiansen]

26 minutes ago, jellis said:

I wasn't given a trackable number and your link doesn't take me to Mary hide

It just worked for me. Just scroll down below the map pieces to answer the questions.

[+The Jester]

3 hours ago, Moun10Bike said:

It turns out that you were getting an error because the system saw you as having submitted the form already. Apparently your first attempt went through, or else someone at your IP address had already submitted.

Interesting.  My first attempt gave me the error message, and no one else here (which is only Blooming Idiot) earned any of the pieces.  But it's all fine now, I'm just waiting the final email with the number.  Thank you for all your help/responses to this. 

[+Harry Dolphin]

5 hours ago, Moun10Bike said:

It turns out that you were getting an error because the system saw you as having submitted the form already. Apparently your first attempt went through, or else someone at your IP address had already submitted.

I am sure that there are many geocachers who share the computer, and thus the same ISP.  My nephew, who shares my computer, was unable to log in.  (Actually, he never received the e-mail.)  He had to resort to using the laptop (which was only charged up because we were on vacation this week.)  

I find it bizarre, and sad, that GS would discriminate against cachers who use the same computer.

[+LizzyRN]

2 hours ago, jellis said:

I wasn't given a trackable number and your link doesn't take me to Mary hide

Tracking numbers won't be sent out until next week. After entering the code word, there was a message on the bottom saying that tracking numbers would be sent out by 8.24.17 (I think that was the date).

[+SeattleWayne]

 

4 hours ago, Harry Dolphin said:

 

I find it bizarre, and sad, that GS would discriminate against cachers who use the same computer.

Really? You really think Groundspeak is discriminating against cachers who use the same computer? That's a pretty big accusation. 

[+Les Pandas]

We did the tasks, got the souvenirs, but as yet no e mail with any instructions.  Checked my spam mail etc but doesn't look as if it has been sent to us. Is there a delay before the message comes out? 

[+SeattleWayne]

9 hours ago, Les Pandas said:

We did the tasks, got the souvenirs, but as yet no e mail with any instructions.  Checked my spam mail etc but doesn't look as if it has been sent to us. Is there a delay before the message comes out? 

Go here: https://www.geocaching.com/promotions/promo/maryhyde/

[+thebruce0]

On 8/19/2017 at 0:22 AM, SeattleWayne said:

Really? You really think Groundspeak is discriminating against cachers who use the same computer? That's a pretty big accusation. 

I was just going to say the same. Could easily be a mistaken oversight.

[+SeattleWayne]

4 minutes ago, thebruce0 said:

I was just going to say the same. Could easily be a mistaken oversight.

As far as I'm concerned, "discrimination" means hate based on religion, gender or ethnicity. 

[+Team Microdot]

15 minutes ago, SeattleWayne said:

As far as I'm concerned, "discrimination" means hate based on religion, gender or ethnicity. 

Although essentially it's nothing more than recognition and understanding of the difference between one thing and another.

 

 

 

[+niraD]

15 minutes ago, Team Microdot said:

Although essentially it's nothing more than recognition and understanding of the difference between one thing and another.

In the culinary world a discriminating palate is not a bad thing at all.

[+dprovan]

29 minutes ago, Team Microdot said:

45 minutes ago, SeattleWayne said:

As far as I'm concerned, "discrimination" means hate based on religion, gender or ethnicity. 

Although essentially it's nothing more than recognition and understanding of the difference between one thing and another.

Yes, that's "discrimination between". The term used was "discrimination against", which normally means identifying differences in order to declare one thing inferior to another.

Anyway, this talk about "discrimination" seems kinda silly. The marketing guys just never even considered that two geocachers might use the same IP address, so I don't think there's any reasonable application of the word "discrimination" in this case. It was just an oversight.

[+cerberus1]

1 hour ago, dprovan said:

 The marketing guys just never even considered that two geocachers might use the same IP address...

 If true, seems kinda out of touch when you think of it, with all the families that cache with separate accounts.

A techie thing to just assume that everyone in a family has their own pc/phone?

[+Team Microdot]

3 minutes ago, cerberus1 said:

 If true, seems kinda out of touch when you think of it, with all the families that cache with separate accounts.

A techie thing to just assume that everyone in a family has their own pc/phone?

The entire family could have multiple devices each and they would all be seen as having the single public IP address assigned to the router which provides the family's internet access.

[+Manville Possum]

5 minutes ago, cerberus1 said:

 If true, seems kinda out of touch when you think of it, with all the families that cache with separate accounts.

A techie thing to just assume that everyone in a family has their own pc/phone?

 

There are 4 geocachers in my household. Three with iPhones and I have an Android.

[+Manville Possum]

2 minutes ago, Team Microdot said:

The entire family could have multiple devices each and they would all be seen as having the single public IP address assigned to the router which provides the family's internet access.

 

Use a proxy server. 

[+cerberus1]

14 minutes ago, Team Microdot said:

The entire family could have multiple devices each and they would all be seen as having the single public IP address assigned to the router which provides the family's internet access.

Thanks for that.  I got some edumacation today.   

[+dprovan]

4 hours ago, cerberus1 said:

 If true, seems kinda out of touch when you think of it, with all the families that cache with separate accounts.

For sure. Nearly boneheaded. But tech aware people sometimes overlook similarly obvious points -- I know I have -- so it would be no surprise if some marketing types did.

[+Harry Dolphin]

5 hours ago, dprovan said:

Yes, that's "discrimination between". The term used was "discrimination against", which normally means identifying differences in order to declare one thing inferior to another.

Anyway, this talk about "discrimination" seems kinda silly. The marketing guys just never even considered that two geocachers might use the same IP address, so I don't think there's any reasonable application of the word "discrimination" in this case. It was just an oversight.

Discrimination does not necessarily imply malice nor intent.  Sometimes it's because of non-understanding.  That's why most sidewalk curbs (here, at least) have wheel chair ramps.  It discriminated against the wheel-chair bound.  Never intentional.  Mostly due to the fact the those people did not understand the handicaps that some have.  Techie kids are too young to realize that some people have problems.  Two cachers with the same ISP?!?  Wow!  Never thought of that.  My nephew who shares my ISP had to use the laptop to log the Mary Hyde Final.  (Not sure why that is a different ISP?  

Not intentional, nor malicious.  But still discriminatory.

After two cataract surgeries, I am visually impaired.  Shrinking fonts is the modern way of life.  Sad.  I have trouble reading the new fonts.  Both here and at work.  It is neither deliberate nor malicious.  But it is discriminatory against the visually handicapped.  Just those youthful techies who do not realize that some users have problems.

[+dprovan]

6 hours ago, Harry Dolphin said:

Discrimination does not necessarily imply malice nor intent.

If that's what you meant, you phrased it badly. When you said, "I find it bizarre, and sad, that GS would discriminate against cachers who use the same computer," I definitely interpreted that as saying they did it intentionally with malice toward cachers who use the same comptuer, not just that they did something dumb without even realizing it. Thanks for clearing that up.

[+NYPaddleCacher]

17 hours ago, Team Microdot said:

18 hours ago, SeattleWayne said:

As far as I'm concerned, "discrimination" means hate based on religion, gender or ethnicity. 

Although essentially it's nothing more than recognition and understanding of the difference between one thing and another.

I discriminate against power trails.

[+SeattleWayne]

3 hours ago, NYPaddleCacher said:

I discriminate against power trails.

Have you done any power trails in the Pacific Northwest? 

[+The A-Team]

On ‎8‎/‎20‎/‎2017 at 11:44 AM, cerberus1 said:

On ‎8‎/‎20‎/‎2017 at 10:08 AM, dprovan said:

The marketing guys just never even considered that two geocachers might use the same IP address...

 If true, seems kinda out of touch when you think of it, with all the families that cache with separate accounts.

A techie thing to just assume that everyone in a family has their own pc/phone?

The problem seems to be that it was largely the marketing team doing this, not the developers and/or project managers who would have a better knowledge of this kind of potential issue.

This is why you don't let marketing, management, etc. play around with the production stuff.

[+PlantAKiss]

I discovered I have 2 Mary Hyde souvenirs and I don't even know how I got them. I thought you had to be in some sort of "friends group" so I didn't pay any attention to it. 

[+niraD]

46 minutes ago, PlantAKiss said:

I discovered I have 2 Mary Hyde souvenirs and I don't even know how I got them. I thought you had to be in some sort of "friends group" so I didn't pay any attention to it. 

You didn't really need anyone else in your "friends group" to earn the souvenirs. You just needed the specified number of points. For two of the souvenirs, you counted points earned by everyone in your "friends group" (including yourself). For two of the souvenirs, you counted only points you earned on your own. Regardless, if you earned enough points, then you earned the souvenir.

[+thebruce0]

On 8/20/2017 at 6:50 PM, dprovan said:

For sure. Nearly boneheaded. But tech aware people sometimes overlook similarly obvious points -- I know I have -- so it would be no surprise if some marketing types did.

True, however this would be a very basic concept. If I was designing with intent to allow 1 submission per user, I wouldn't think"1 user per household".  Although, IF the marketing team were sufficiently out of touch with the "home" concept (more akin to a desktop mentality than a mobile out-in-the-world mentality, which seems to be a common theme at GS these days), then it could be more likely there were thinking of mobile devices not on WIFI accessing the page, than remembering that a vast portion of the community still use desktop computers and browsers.  *sigh*

So I suppose it's feasible.

 

15 hours ago, The A-Team said:

The problem seems to be that it was largely the marketing team doing this, not the developers and/or project managers who would have a better knowledge of this kind of potential issue.

This is why you don't let marketing, management, etc. play around with the production stuff.

Yup. Or like graphic designers [print] doing web design.

But... if there was no developer involvement here, they must have quite the content management platform!  I find it hard to believe there was no developer involved. Honestly, I don't know how they came to that decision other than just simple oversight, whoever was making it.

But it's irrelevant now anyway. Hopefully, lesson learned.

[+Team Microdot]

2 minutes ago, thebruce0 said:

Although, IF the marketing team were sufficiently out of touch with the "home" concept (more akin to a desktop mentality than a mobile out-in-the-world mentality, which seems to be a common theme at GS these days), then it could be more likely there were thinking of mobile devices not on WIFI accessing the page, than remembering that a vast portion of the community still use desktop computers and browsers.  *sigh*

Not forgetting mobile devices on WIFI.

[+thebruce0]

1 minute ago, Team Microdot said:

Not forgetting mobile devices on WIFI.

Yes, any device on a single WIFI network (not just desktops)... I'm still in the desktop-hate frame of mind Hey, maybe there's a good place to use the term "discriminating against", from another thread.
*runs*

[+Team Microdot]

1 minute ago, thebruce0 said:

Yes, any device on a single WIFI network (not just desktops)... I'm still in the desktop-hate frame of mind Hey, maybe there's a good place to use the term "discriminating against", from another thread.
*runs*

[+jellis]

Any word on what happened with the Mary Hide Trackables. I went through everything and got nothing. No email, no code, no trackable, no answers.

[+jellis]

On 8/17/2017 at 6:38 AM, *B'Elanna* said:

No, there should be a form to fill out.

Have you allowed wufoo.com at NoScript?

filled out the form and got no email back

[+redsox_mark]

15 minutes ago, jellis said:

Any word on what happened with the Mary Hide Trackables. I went through everything and got nothing. No email, no code, no trackable, no answers.

As soon as I submitted the form with the code word I got an email saying "Congratulations on finding the lost treasure of Mary Hyde! Your free trackable code will be emailed to you by August 24, 2017 with instructions on how to use it!".

If you submitted the code word and didn't get an acknowledgement, then something went wrong.  Hopefully you will get a trackable code sent anyway.

[+SeattleWayne]

19 minutes ago, jellis said:

filled out the form and got no email back

Maybe send an email to the help center. That's what folks have been doing to fix this. 

[+Robert&Anita]

This same problem with Magic The Gathering promotions. In survey is only Robert not Robert&Anita. :/

Something removed my wife. ;D

[Moun10Bike]

47 minutes ago, jellis said:

filled out the form and got no email back

No worries, jellis - I checked the list of successful submissions and you are on it.