No "Big Blue Switch" souvenir

[+barefootjeff]

I found a cache (GC7D6E) first thing on this morning of the 2nd of May, which I logged through the official app, and the date on my log is 02/05/2017, but there's no souvenir. Does this no longer work for eastern hemisphere timezones?

Edited May 1, 2017 by barefootjeff

[+JaySay]

Hi barefootjeff,

 

The Big Blue Switch souvenir for 2017 should be active now. Woohoo!

 

-JaySay

[+lee737]

Good.... I've planned to leave work early today and pick up my son from school so we can get it.....

[+barefootjeff]

Hi barefootjeff,

 

The Big Blue Switch souvenir for 2017 should be active now. Woohoo!

 

-JaySay

I agree that it should be active now, but it's still not showing for this morning's find.

[+lee737]

If I didn't have other caches to find, I would delete the find and re-log it.....

[+barefootjeff]

If I didn't have other caches to find, I would delete the find and re-log it.....

That won't get the bug fixed, and the next time there's a souvenir the same thing will happen. People in the USA just can't get their head around time zones for this side of the world.

[+barefootjeff]

I logged the cache at 7:10am Australian Eastern Standard Time on the 2nd of May. Why doesn't that count as the 2nd of May? If souvenirs now work on UTC dates, that should be made clear somewhere.

[+funkymunkyzone]

I doubt it's a development issue. I am hypothesizing of course, but I expect it is a data entry issue with the wrong time being entered somewhere for the souvenir to become active. I say this because it has happened before for some but not other souvenirs.

[Moun10Bike]

I know it's fashionable these days in the forums to wantonly cache aspersions on the Groundspeak devs, and I hate to spoil your fun with that, but the issue has absolutely nothing to do with time zones. It was simple human error related to pulling the switch on the souvenir. The team is working to sort that out and the souvenir should be available shortly. Our most sincere apologies for the error and any inconveniences it has caused.

[+lee737]

Funny how the switch wasn't pulled on the 'Big Blue Switch' souvenir!

[+barefootjeff]

I know it's fashionable these days in the forums to wantonly cache aspersions on the Groundspeak devs, and I hate to spoil your fun with that, but the issue has absolutely nothing to do with time zones. It was simple human error related to pulling the switch on the souvenir. The team is working to sort that out that the souvenir should be available shortly. Our most sincere apologies for the error and any inconveniences it has caused.

Thanks Moun10Bike.

 

It gives me no joy to report problems, but having it firstly not work and then be told by a lackey shortly after 0000UTC that it was now active, only to find that it still hadn't worked for my log earlier today, well it wasn't that much of a leap to suspect it was a time zone issue. There's been a lot of software released over the years that can't cope with eastern hemisphere time zones or southern hemisphere daylight saving.

[+barefootjeff]

It's there now, thanks!

[Moun10Bike]

We manually awarded it to you since we knew you were missing it. In the morning (Seattle time) we will work with the devs to see about running a script to award the souvenir to everyone else who should have received it but did not.

[+Gill & Tony]

Logged my find around 10am Sydney time and the souvenir arrived safe and sound.

 

Hopefully this means that the issue is now fixed.

 

Tony

[+baack40]

I also logged a cache this morning and the big blue switch popped up but nothing in my souveniers. Hmmm

[Moun10Bike]

I also logged a cache this morning and the big blue switch popped up but nothing in my souveniers. Hmmm

 

I see the souvenir on your profile.

[edritchie]

I cannot see any of my souvenirs. This is my first on the new app but it isn't even showing the big blue switch. Am I doing something wrong? What do I do to see my souvenirs?

[+QuiltinAnnie]

I also am not seeing my souvenir today. My log has been added to my numbers, but no souvenir!!

[Frau Potter]

I also am not seeing my souvenir today. My log has been added to my numbers, but no souvenir!!

 

You have it now! I manually added it to your profile.

 

Cindy / Frau Potter

[+noncentric]

I cannot see any of my souvenirs. This is my first on the new app but it isn't even showing the big blue switch. Am I doing something wrong? What do I do to see my souvenirs?

Go to your Souvenirs page on the website, either via a computer or your phone's web browser: https://www.geocaching.com/my/souvenirs.aspx I see that you have the Big Blue Switch souvenir.

 

Here is the Help Center article: 1.1 Souvenirs

[+SvHiTij]

Found the cache GLQWA89K yesterday and logged it via computer. But didn't get the BIG SWITCH souvenir. Can I get help with that?

[+Sherminator18]

I cannot see any of my souvenirs. This is my first on the new app but it isn't even showing the big blue switch. Am I doing something wrong? What do I do to see my souvenirs?

You can't see your souvenirs on the official Geocaching app. You would have to look on the actual website.

[+Pond Bird]

I found a cache (GC7D6E) first thing on this morning of the 2nd of May, which I logged through the official app, and the date on my log is 02/05/2017, but there's no souvenir. Does this no longer work for eastern hemisphere timezones?

 

Did you mean 05/02/2017? if not you're posting a find for February 5th not May 2nd so you won't get the souvenir. If you specifically logged the find for May 2nd it should show up on your profile under the "souvenirs" tab.

[+Team DEMP]

I found a cache (GC7D6E) first thing on this morning of the 2nd of May, which I logged through the official app, and the date on my log is 02/05/2017, but there's no souvenir. Does this no longer work for eastern hemisphere timezones?

 

Did you mean 05/02/2017? if not you're posting a find for February 5th not May 2nd so you won't get the souvenir. If you specifically logged the find for May 2nd it should show up on your profile under the "souvenirs" tab.

 

It's logged on the correct date. You can see at https://www.geocaching.com/geocache/GC7D6E_traffic-control-no-3 . Just how different parts of the world represent dates. The souvenir was displaying for Jeff as of about 48 hours ago.

[+barefootjeff]

I found a cache (GC7D6E) first thing on this morning of the 2nd of May, which I logged through the official app, and the date on my log is 02/05/2017, but there's no souvenir. Does this no longer work for eastern hemisphere timezones?

 

Did you mean 05/02/2017? if not you're posting a find for February 5th not May 2nd so you won't get the souvenir. If you specifically logged the find for May 2nd it should show up on your profile under the "souvenirs" tab.

I'm not American. Most places outside the USA write dates as day/month/year and that's how they're displayed with my regional settings.

[+niraD]

I found a cache (GC7D6E) first thing on this morning of the 2nd of May, which I logged through the official app, and the date on my log is 02/05/2017, but there's no souvenir. Does this no longer work for eastern hemisphere timezones?

Did you mean 05/02/2017? if not you're posting a find for February 5th not May 2nd so you won't get the souvenir. If you specifically logged the find for May 2nd it should show up on your profile under the "souvenirs" tab.

I'm not American. Most places outside the USA write dates as day/month/year and that's how they're displayed with my regional settings.

And that confusion is why I use the ISO date format 2017-05-02.

[+SvHiTij]

I'm trying this again: I found a cache on May 2nd 2017 but I did'nt get the Big blue Switch souvenir. How is that possible?

[Pup Patrol]

Found the cache GLQWA89K yesterday and logged it via computer. But didn't get the BIG SWITCH souvenir. Can I get help with that?

 

GLQWA89K is not a geocache.

 

GC6HZB8 Sein brand meester

https://coord.info/GC6HZB8

SvHiTij

Found it

05/02/2017

 

Contact Groundspeak about the missing souvenir:

 

http://support.Groundspeak.com/index.php?pg=request

 

B.

Edited May 5, 2017 by Pup Patrol

[Moun10Bike]

I'm trying this again: I found a cache on May 2nd 2017 but I did'nt get the Big blue Switch souvenir. How is that possible?

 

It appears that you initially logged your find for May 3rd, then edited the log to the 2nd. The souvenir service only fires on the initial log. I have added the souvenir to your account.

[Pup Patrol]

I'm trying this again: I found a cache on May 2nd 2017 but I did'nt get the Big blue Switch souvenir. How is that possible?

 

It appears that you initially logged your find for May 3rd, then edited the log to the 2nd. The souvenir service only fires on the initial log. I have added the souvenir to your account.

 

Thanks, Moun10Bike

 

Out of curiosity...if one had deleted the May 3rd "found it" log, instead of editing it, and logged a new "found it" for May 2nd, would the souvenir been awarded?

 

B.

[+The A-Team]

The souvenir service only fires on the initial log.

Do you happen to know when that changed? I know that's how it worked when souvenirs were originally introduced, but later the site was modified to award souvenirs on edited logs. It's been my understanding that this was how it was working for the last few years.

[Moun10Bike]

The souvenir service only fires on the initial log.

Do you happen to know when that changed? I know that's how it worked when souvenirs were originally introduced, but later the site was modified to award souvenirs on edited logs. It's been my understanding that this was how it was working for the last few years.

 

That had been my understanding as well, but when I checked with the devs yesterday, they indicated that they didn't believe the service tracked edited logs anymore. However, based on your post, I just tested it myself and discovered that that's erroneous information. The souvenir service does monitor edited logs. Sorry for passing along bad info.

[+The A-Team]

The souvenir service only fires on the initial log.

Do you happen to know when that changed? I know that's how it worked when souvenirs were originally introduced, but later the site was modified to award souvenirs on edited logs. It's been my understanding that this was how it was working for the last few years.

That had been my understanding as well, but when I checked with the devs yesterday, they indicated that they didn't believe the service tracked edited logs anymore. However, based on your post, I just tested it myself and discovered that that's erroneous information. The souvenir service does monitor edited logs. Sorry for passing along bad info.

Great, thanks for looking into it and confirming how it works.

[+Griffo]

I also found a cache in Nepal, waiting until the 2nd of May until making the find. I have just arrived back in Australia and noticed I have not received the souvenir. Can this be checked.

 

Thanks

[Moun10Bike]

I also found a cache in Nepal, waiting until the 2nd of May until making the find. I have just arrived back in Australia and noticed I have not received the souvenir. Can this be checked.

 

Thanks

 

I am seeing the souvenir already on your profile.

[+Griffo]

Thanks,

 

I checked 3 times and was unable to see it. I then refreshed the page it it appeared

 

Cheers

 

Griffo

[+The A-Team]

Thanks,

 

I checked 3 times and was unable to see it. I then refreshed the page it it appeared

 

Cheers

 

Griffo

This seems to confirm what I already mentioned in another discussion: recently a delay has been introduced between the awarding of a souvenir and it showing up on the souvenir tab.