JAM108 Posted April 22, 2017 Share Posted April 22, 2017 Hi all, We have had a premium membership for many years, and renew every year in April. However, this year the upgrade option hasn't been available to us or isn't working properly The endless loop goes like this: 1. Log in to GC.com 2. Click upgrade 3. Get taken to a page that shows the benefits of membership and says 'log-in to upgrade' 4. Click on the link - get taken back to the webpage in #2 above. We can't get anywhere to actually pay and maintain the membership. This has been happening over the past few weeks - now our premium membership has expired and we can't get anywhere to update the account. Can anyone help?! Thanks, JAM108 Quote Link to comment
SnowstormMK Posted April 24, 2017 Share Posted April 24, 2017 Hi all, We have had a premium membership for many years, and renew every year in April. However, this year the upgrade option hasn't been available to us or isn't working properly The endless loop goes like this: 1. Log in to GC.com 2. Click upgrade 3. Get taken to a page that shows the benefits of membership and says 'log-in to upgrade' 4. Click on the link - get taken back to the webpage in #2 above. We can't get anywhere to actually pay and maintain the membership. This has been happening over the past few weeks - now our premium membership has expired and we can't get anywhere to update the account. Can anyone help?! Thanks, JAM108 Are you using IE by any chance? If so, please try using a different browser. If that doesn't help please send us an email via Help Center. Quote Link to comment
JAM108 Posted April 27, 2017 Author Share Posted April 27, 2017 Thanks, we'll try again on chrome and email if we have any problems. JAM108 Quote Link to comment
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