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matt<3stacey

Log In Problem

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Good morning all. I'm trying to log into the Geocaching Android app but keep getting an error message. It reads "No account exists for that username." Do I have to upgrade my free account to a paid account in order to use the Android app? Has anyone else had this problem? Thanks for your help in advance.

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Good morning all. I'm trying to log into the Geocaching Android app but keep getting an error message. It reads "No account exists for that username." Do I have to upgrade my free account to a paid account in order to use the Android app? Has anyone else had this problem? Thanks for your help in advance.

The Official App works without a paid membership. But could it be having trouble with the "<" symbol in your username?

 

I tried to test my symbol theory just now, and the site insists it's an "invalid character". I can't even get that "<" symbol to be accepted for my test!

 

[EDIT]: Your actual username is not "matt<3stacey", it's "mattlovesstacey". Try logging into the App using "mattlovesstacey".

 

If that doesn't work, it would be good to contact the Help Center. Something strange has happened to your username at some point.

Edited by kunarion

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