GaryBPT Posted January 7, 2017 Share Posted January 7, 2017 Hi all, I'm sure this will have been raised before so apologies if it has. I've just upgraded my account through an in-app purchase on my iPhone. The transaction was successful and I received email confirmation, but the app and website still say that I have a basic account. Has anybody experienced this and know how to rectify it? Thanks, Gary Quote Link to comment
+Team DEMP Posted January 7, 2017 Share Posted January 7, 2017 Hi all, I'm sure this will have been raised before so apologies if it has. I've just upgraded my account through an in-app purchase on my iPhone. The transaction was successful and I received email confirmation, but the app and website still say that I have a basic account. Has anybody experienced this and know how to rectify it? Thanks, Gary See if logging out and signing back in shows you as active. If it still doesn't show you as premium, you should reach out to geocaching.com using their contact form at http://support.Groundspeak.com/index.php?pg=request Good luck Quote Link to comment
+Bear and Ragged Posted January 7, 2017 Share Posted January 7, 2017 AS above. Log out, log back in. Usually solves it. On the phone, on your computer, AND on the forums. Quote Link to comment
GaryBPT Posted January 8, 2017 Author Share Posted January 8, 2017 Thanks both. I've logged out on all devices (iPhone, computer, forum) and logged back in again and it's still not registering that I'm a premium member. I'll reach out to G.com this evening, fingers crossed we can sort it. Gary Quote Link to comment
+Bear and Ragged Posted January 8, 2017 Share Posted January 8, 2017 There is a possibility that "It's the weekend" and things are a little slow. You may find things sort themselves out Monday/Tuesday. Quote Link to comment
MRMeaney Posted January 8, 2017 Share Posted January 8, 2017 I purchased the premium today, and have the same issue. Logged out and back in. Still the same. Perhaps Monday... quote name='GaryBPT' timestamp='1483797364' post='5629218'] Hi all, I'm sure this will have been raised before so apologies if it has. I've just upgraded my account through an in-app purchase on my iPhone. The transaction was successful and I received email confirmation, but the app and website still say that I have a basic account. Has anybody experienced this and know how to rectify it? Thanks, Gary Quote Link to comment
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