Email problems

[+heartradio]

I am having problems with any emails from Groundspeak (notification emails and emails for logs on my caches), as they are arriving, but they are delayed by several hours, sometimes even days. None are going in my spam folder and I have added GS to my contacts so my email provider doesn't think they are spamming me!

 

I had this problem a couple of years ago, but it rectified itself after a day or two - this has now been going on for nearly a week and I'm not sure what to do about it - I don't know if it's a problem with my email provider (BT) or if it's something going on at Groundspeak's end. I am also aware of another cacher having the same problem as me.

 

heartradio

[+on4bam]

I am having problems with any emails from Groundspeak (notification emails and emails for logs on my caches), as they are arriving, but they are delayed by several hours, sometimes even days. None are going in my spam folder and I have added GS to my contacts so my email provider doesn't think they are spamming me!

 

I had this problem a couple of years ago, but it rectified itself after a day or two - this has now been going on for nearly a week and I'm not sure what to do about it - I don't know if it's a problem with my email provider (BT) or if it's something going on at Groundspeak's end. I am also aware of another cacher having the same problem as me.

 

Look at the email's headers so you can see when the message was send, what route it took and what time it arrived at your mailserver. This will give you an idea where the problem is.

 

Return-path: <noreply@geocaching.com>
Envelope-to: xxxxxxx@xxxxxx.xxxx
Delivery-date: [b]Wed, 22 Jun 2016 18:07:40 -0400[/b]
Received: from mail04.Groundspeak.com ([63.251.163.229]:36294)
by xxxx.xxxxxxx.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256)
(Exim 4.87)
(envelope-from <noreply@geocaching.com>)
id 1bFqJ7-0007Dp-A1
for xxxxxxx@xxxxxx.xxxx; [b]Wed, 22 Jun 2016 18:07:40 -0400[/b]
Received: from appint03 (bigip-lb1.Groundspeak.pub [172.22.16.1])
by mail04.Groundspeak.com (Postfix) with ESMTP id 5081B8C0065
for <xxxxxxx@xxxxxx.xxxx>; [b]Wed, 22 Jun 2016 15:06:55 -0700 (PDT)[/b]
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=geocaching.com;
s=mail; t=1466633215;
bh=iIEeXpbapAWwcb7Xaly/+9sjJtYmkmpwXNj3KmgFsNg=;
h=From:To:Date:Subject:From;
b=NqTOrZU91qBxrFf5/8IcOO2UDVjUKgU4BpowIwsnjKldT9uWcwx0Wa+hmHT3irvwx
 6OkwTJjcRiAMjwoNb9kGHy1RG0ylhgahUPoufM0WXwN8WxmLRejhmRhGfnlttXlu73
 dsm3y4yeVz3ULC34UOcAKZ9rwceA7Ka5An6kU5jg=
MIME-Version: 1.0
From: "Geocaching" <noreply@geocaching.com>
To: xxxxxxx@xxxxxx.xxxx
Date: [b]22 Jun 2016 15:06:54 -0700[/b]

 

This is almost "instant".

[+heartradio]

I am having problems with any emails from Groundspeak (notification emails and emails for logs on my caches), as they are arriving, but they are delayed by several hours, sometimes even days. None are going in my spam folder and I have added GS to my contacts so my email provider doesn't think they are spamming me!

 

I had this problem a couple of years ago, but it rectified itself after a day or two - this has now been going on for nearly a week and I'm not sure what to do about it - I don't know if it's a problem with my email provider (BT) or if it's something going on at Groundspeak's end. I am also aware of another cacher having the same problem as me.

 

Look at the email's headers so you can see when the message was send, what route it took and what time it arrived at your mailserver. This will give you an idea where the problem is.

 

Return-path: <noreply@geocaching.com>
Envelope-to: xxxxxxx@xxxxxx.xxxx
Delivery-date: [b]Wed, 22 Jun 2016 18:07:40 -0400[/b]
Received: from mail04.Groundspeak.com ([63.251.163.229]:36294)
by xxxx.xxxxxxx.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256)
(Exim 4.87)
(envelope-from <noreply@geocaching.com>)
id 1bFqJ7-0007Dp-A1
for xxxxxxx@xxxxxx.xxxx; [b]Wed, 22 Jun 2016 18:07:40 -0400[/b]
Received: from appint03 (bigip-lb1.Groundspeak.pub [172.22.16.1])
by mail04.Groundspeak.com (Postfix) with ESMTP id 5081B8C0065
for <xxxxxxx@xxxxxx.xxxx>; [b]Wed, 22 Jun 2016 15:06:55 -0700 (PDT)[/b]
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=geocaching.com;
s=mail; t=1466633215;
bh=iIEeXpbapAWwcb7Xaly/+9sjJtYmkmpwXNj3KmgFsNg=;
h=From:To:Date:Subject:From;
b=NqTOrZU91qBxrFf5/8IcOO2UDVjUKgU4BpowIwsnjKldT9uWcwx0Wa+hmHT3irvwx
 6OkwTJjcRiAMjwoNb9kGHy1RG0ylhgahUPoufM0WXwN8WxmLRejhmRhGfnlttXlu73
 dsm3y4yeVz3ULC34UOcAKZ9rwceA7Ka5An6kU5jg=
MIME-Version: 1.0
From: "Geocaching" <noreply@geocaching.com>
To: xxxxxxx@xxxxxx.xxxx
Date: [b]22 Jun 2016 15:06:54 -0700[/b]

 

This is almost "instant".

 

I have had a go at this and this is what happens:

 

Received: from mail03.Groundspeak.com (63.251.163.228) by rgin16.bt.int.cpcloud.co.uk (9.0.019.04)

id 5782CFDA01F2713C for [bLANKED OUT MY EMAIL]; Mon, 11 Jul 2016 14:16:01 +0100

Received: from appint02 (bigip-lb1.Groundspeak.pub [172.22.16.1])

by mail03.Groundspeak.com (Postfix) with ESMTP id 6DFCB8805B1

for <[bLANKED OUT MY EMAIL]>; Mon, 11 Jul 2016 00:24:33 -0700 (PDT)

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=geocaching.com;

s=mail; t=1468221873;

bh=PXbzKciwD+UDS5xWgu/CAwhBWbQ9JjiIWfBRg717kyg=;

h=From:To:Date:Subject:From;

b=RddnW6twQ/ADGQi+yI0F1pkBHH2tcuDzV4Xfx5SNANNIg5cT6szsIcr3HrTYb7EB4

jKDYni0sYT5pSbzJExc7HFu5tiq4moRpKF2hTnrPlKKudfSyMNr1JNBxGeouaOrxyy

sPTl7U12VcWW2leDnZudE0Bbmjmnj3CwbZ9QQtDc=

MIME-Version: 1.0

From: "Geocaching" <noreply@geocaching.com>

To: [bLANKED OUT MY EMAIL]

Date: 11 Jul 2016 00:24:32 -0700

 

I do not have a clue what this means - can anyone see from this where the problem is?

[+on4bam]

I have had a go at this and this is what happens:

 

Received: from mail03.Groundspeak.com (63.251.163.228) by rgin16.bt.int.cpcloud.co.uk (9.0.019.04)

id 5782CFDA01F2713C for [bLANKED OUT MY EMAIL]; Mon, 11 Jul 2016 14:16:01 +0100

Received: from appint02 (bigip-lb1.Groundspeak.pub [172.22.16.1])

by mail03.Groundspeak.com (Postfix) with ESMTP id 6DFCB8805B1

for <[bLANKED OUT MY EMAIL]>; Mon, 11 Jul 2016 00:24:33 -0700 (PDT)

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=geocaching.com;

s=mail; t=1468221873;

bh=PXbzKciwD+UDS5xWgu/CAwhBWbQ9JjiIWfBRg717kyg=;

h=From:To:Date:Subject:From;

b=RddnW6twQ/ADGQi+yI0F1pkBHH2tcuDzV4Xfx5SNANNIg5cT6szsIcr3HrTYb7EB4

jKDYni0sYT5pSbzJExc7HFu5tiq4moRpKF2hTnrPlKKudfSyMNr1JNBxGeouaOrxyy

sPTl7U12VcWW2leDnZudE0Bbmjmnj3CwbZ9QQtDc=

MIME-Version: 1.0

From: "Geocaching" <noreply@geocaching.com>

To: [bLANKED OUT MY EMAIL]

Date: 11 Jul 2016 00:24:32 -0700

 

I do not have a clue what this means - can anyone see from this where the problem is?

 

Corrected to the same timezone:

 

Received: from mail03.Groundspeak.com (63.251.163.228) by rgin16.bt.int.cpcloud.co.uk (9.0.019.04)

id 5782CFDA01F2713C for [bLANKED OUT MY EMAIL]; Mon, 11 Jul 2016 13:16:01

Received: from appint02 (bigip-lb1.Groundspeak.pub [172.22.16.1])

by mail03.Groundspeak.com (Postfix) with ESMTP id 6DFCB8805B1

for <[bLANKED OUT MY EMAIL]>; Mon, 11 Jul 2016 07:24:33

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=geocaching.com;

s=mail; t=1468221873;

bh=PXbzKciwD+UDS5xWgu/CAwhBWbQ9JjiIWfBRg717kyg=;

h=From:To:Date:Subject:From;

b=RddnW6twQ/ADGQi+yI0F1pkBHH2tcuDzV4Xfx5SNANNIg5cT6szsIcr3HrTYb7EB4

jKDYni0sYT5pSbzJExc7HFu5tiq4moRpKF2hTnrPlKKudfSyMNr1JNBxGeouaOrxyy

sPTl7U12VcWW2leDnZudE0Bbmjmnj3CwbZ9QQtDc=

MIME-Version: 1.0

From: "Geocaching" <noreply@geocaching.com>

To: [bLANKED OUT MY EMAIL]

Date: 11 Jul 2016 07:24:32

 

Send by GS: 11 Jul 2016 07:24:32

Internal handling: Mon, 11 Jul 2016 07:24:33

Arrived at your mailbox: Mon, 11 Jul 2016 13:16:01

 

All times UTC/GMT

There's a 6 hour "gap" between mail03.Groundspeak.com receiving the mail and delivering it to your mailbox.

[+heartradio]

I have had a go at this and this is what happens:

 

Received: from mail03.Groundspeak.com (63.251.163.228) by rgin16.bt.int.cpcloud.co.uk (9.0.019.04)

id 5782CFDA01F2713C for [bLANKED OUT MY EMAIL]; Mon, 11 Jul 2016 14:16:01 +0100

Received: from appint02 (bigip-lb1.Groundspeak.pub [172.22.16.1])

by mail03.Groundspeak.com (Postfix) with ESMTP id 6DFCB8805B1

for <[bLANKED OUT MY EMAIL]>; Mon, 11 Jul 2016 00:24:33 -0700 (PDT)

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=geocaching.com;

s=mail; t=1468221873;

bh=PXbzKciwD+UDS5xWgu/CAwhBWbQ9JjiIWfBRg717kyg=;

h=From:To:Date:Subject:From;

b=RddnW6twQ/ADGQi+yI0F1pkBHH2tcuDzV4Xfx5SNANNIg5cT6szsIcr3HrTYb7EB4

jKDYni0sYT5pSbzJExc7HFu5tiq4moRpKF2hTnrPlKKudfSyMNr1JNBxGeouaOrxyy

sPTl7U12VcWW2leDnZudE0Bbmjmnj3CwbZ9QQtDc=

MIME-Version: 1.0

From: "Geocaching" <noreply@geocaching.com>

To: [bLANKED OUT MY EMAIL]

Date: 11 Jul 2016 00:24:32 -0700

 

I do not have a clue what this means - can anyone see from this where the problem is?

 

Corrected to the same timezone:

 

Received: from mail03.Groundspeak.com (63.251.163.228) by rgin16.bt.int.cpcloud.co.uk (9.0.019.04)

id 5782CFDA01F2713C for [bLANKED OUT MY EMAIL]; Mon, 11 Jul 2016 13:16:01

Received: from appint02 (bigip-lb1.Groundspeak.pub [172.22.16.1])

by mail03.Groundspeak.com (Postfix) with ESMTP id 6DFCB8805B1

for <[bLANKED OUT MY EMAIL]>; Mon, 11 Jul 2016 07:24:33

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=geocaching.com;

s=mail; t=1468221873;

bh=PXbzKciwD+UDS5xWgu/CAwhBWbQ9JjiIWfBRg717kyg=;

h=From:To:Date:Subject:From;

b=RddnW6twQ/ADGQi+yI0F1pkBHH2tcuDzV4Xfx5SNANNIg5cT6szsIcr3HrTYb7EB4

jKDYni0sYT5pSbzJExc7HFu5tiq4moRpKF2hTnrPlKKudfSyMNr1JNBxGeouaOrxyy

sPTl7U12VcWW2leDnZudE0Bbmjmnj3CwbZ9QQtDc=

MIME-Version: 1.0

From: "Geocaching" <noreply@geocaching.com>

To: [bLANKED OUT MY EMAIL]

Date: 11 Jul 2016 07:24:32

 

Send by GS: 11 Jul 2016 07:24:32

Internal handling: Mon, 11 Jul 2016 07:24:33

Arrived at your mailbox: Mon, 11 Jul 2016 13:16:01

 

All times UTC/GMT

There's a 6 hour "gap" between mail03.Groundspeak.com receiving the mail and delivering it to your mailbox.

 

Thanks for that - makes it a bit clearer for me. Does that mean the problem is with BT rather than Groundspeak? If so, what should I do about it?

[+on4bam]

Thanks for that - makes it a bit clearer for me. Does that mean the problem is with BT rather than Groundspeak? If so, what should I do about it?

 

There could have been a glitch at GS so mails sat on their server for a few hours, it could be that the mailserver at your end had a glitch/temporary refused or... the email.

I guess you don't have access to mailserver logs unless your address is on your own domain and not an ISP?

 

Keep an eye on other emails and check the headers, remember to adjust for time zones (-07:00 Seattle, +01:00 your end) Times are "local server time" making 12:00 -07:00 >> 19:00 UTC/GMT.