+AdventureRat Posted April 29, 2016 Share Posted April 29, 2016 In the Netherlands we have just had some new laws implemented auto-reoccurring payments are forbidden because businesses are counting om people forgetting to cancel. Groundspeak is a US company, so they probably don't fall under that law. Regardless, auto-renewal is increasingly being considered "shady". Apparently there are laws in the works in Australia regarding such contracts, and there have been many investigative reports by journalists about the shady practices of gyms which could lead to legislation in other jurisdictions. It's unfortunate that Groundspeak has decided they need to resort to using shady or illegal business practices to survive (see the previous VAT controversy). Continually shooting yourself in the foot and alienating your customers seems like an inherently-flawed business plan, but what are you going to do... + 1 - and that's coming from a user who has VOLUNTARILY been auto-renewing for over 10 years. Mrs. Car54 +1 - and I guess I renewed my membership right before the change. So if the policy change wasn't made to just snag some extra membership money from people that forget to cancel their auto-renewals, then what was the real business reason? Hopefully it isn't one of these: 1) non-renewing memberships were processed on a Windows XP machine and the cost of conversion to a supported platform was prohibitive. 2) auto-renewals are one of the cornerstones of a successful business model, and we want to be successful. Quote Link to comment
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