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Magellan communicator not working


grandpa9

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I just purchased a Magellan exploist 310, I had an explorist gc before, and I cannot get the Mag. communicator to work. It shows it downloaded on my computer, but when I go to the "send to gps" it shows no communicator found. I finally got it to work once in awhile, but after it downloads once, it shows that the communicator may be busy. I have redownloaded the communicator several times, taking off the one on the computer first, but it still does not work. I also have followed the steps shown on solving the communicator problem, and it shows that it should show a new screen that says a number of different things. One of those being to click "add on", but this screen never appears. I am at a loss. Just about ready to return the GPS. My explorist gc did the same thing. That is why I purchased the 310 thinking it was a problem with the GC.

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