+Team I Ricci Posted December 7, 2015 Share Posted December 7, 2015 (edited) I'm trying to renew my Premium subscription but it keeps staying on "Processing the payment". I've used Paypal, which is working properly (I've paid other things today) and after logging in Paypal and confirm the payment request, the Geocaching website seems to be stuck there. Actually I've tried to do the whole process again but ended with the same result... P.S. No money was taken from my Paypal nor I've received any confirmation email. Edited December 7, 2015 by Team I Ricci Quote Link to comment
Moun10Bike Posted December 7, 2015 Share Posted December 7, 2015 You should contact our Customer Service team via the Help Portal. They will be able to help you out. Quote Link to comment
+Team I Ricci Posted December 8, 2015 Author Share Posted December 8, 2015 In the end I got a double payment/renewal of the subscription, but the support managed to help me fix it and got a refund for the extra payment. Thanks! ^^ Quote Link to comment
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