+JohnnyVegas Posted November 1, 2015 Share Posted November 1, 2015 So I have been trying to renew my premium membership for a few weeks now but the process keeps freezing up and the payment does not go through. Anyone else having this problem. I have contact Groundspeak support a few times but this has not helped. Quote Link to comment
+willbuild Posted November 1, 2015 Share Posted November 1, 2015 (edited) I am having the same problem. Have tried 3 computers but no good. For the first few times it let me enter my card number and new address , after pressing enter it would come back with there is a error . Now the site will not bring up the page to enter my card number. How do l now renew my membership I had my membership on automatic renewal but the card number is not the same so i need to add the new card number. I have canceled the automatic renewal What can i do now to keep my Premium membership.????? Edited November 1, 2015 by willbuild Quote Link to comment
+JohnnyVegas Posted November 1, 2015 Author Share Posted November 1, 2015 I am having the same problem. Have tried 3 computers but no good. For the first few times it let me enter my card number and new address , after pressing enter it would come back with there is a error . Now the site will not bring up the page to enter my card number. How do l now renew my membership Yep and there is not phone number to call. I cannot do any caching because I have no way to filter out found caches without GSAK and with a PQ to use that option is useless. I do not own a smart phone or tablet so I do not have the option to use any kind of an app for such items. I am starting to think about some other hobby and just giving up on geocaching. Quote Link to comment
+captnemo Posted November 1, 2015 Share Posted November 1, 2015 Had different problems with my last renewal the auto renewal didn't work wo I used paypal then both worked and I have a two year renewal Quote Link to comment
+JohnnyVegas Posted November 2, 2015 Author Share Posted November 2, 2015 Had different problems with my last renewal the auto renewal didn't work wo I used paypal then both worked and I have a two year renewal This is why I never use paypal the few times I have used I had all kinds of problems that took months to fix. Pay Pal is not to me trusted Quote Link to comment
+Slydavlin Posted November 3, 2015 Share Posted November 3, 2015 I`m sure I read a short while ago that auto renewal was broke or something similar, best to go for normal and buy renewal from somewhere like Cachebox and do it manually Quote Link to comment
+Luckyone80 Posted November 6, 2015 Share Posted November 6, 2015 I had that problem too. Do you pay $9.99 for the app and then $9.99 again for every 3 months? I got billed twice, $9.99 each time but one says 3-month membership and the other doesn't. Quote Link to comment
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