+rogbarn Posted May 21, 2015 Share Posted May 21, 2015 I have some PQs that run overnight. When I try to download them this morning, GC sits there and spins its wheels but nothing happens. GSAK reports "File does not exist" and gives the name of a zip file with a long name. It seems very similar to a PQ problem from a month or two ago. Quote Link to comment
+GeekinTX Posted May 21, 2015 Share Posted May 21, 2015 I have some PQs that run overnight. When I try to download them this morning, GC sits there and spins its wheels but nothing happens. GSAK reports "File does not exist" and gives the name of a zip file with a long name. It seems very similar to a PQ problem from a month or two ago. I'm having the same type of issue. It just spins and spins. Same thing happens when I visit http://www.geocaching.com/pocket/ to try to download directly. I sure do miss the days when the files were emailed to us directly. GeekinTX Quote Link to comment
+Hurricanefan Posted May 21, 2015 Share Posted May 21, 2015 Same issue earlier Now I run query sends email and time stamp for query shows it ran and ready but the download folders are not showing up in download tab. Quote Link to comment
+johnny51 Posted May 21, 2015 Share Posted May 21, 2015 I receive an e-mail that the PQ is done, but when I go to PQ download it is empty. The PQ in the list is marked "generated today" ... strange Quote Link to comment
+aghudley Posted May 21, 2015 Share Posted May 21, 2015 I'm having the same problem. Apparently it isn't a local problem. PQ appears to generate and the email is sent, but the PQs ready for download tab is empty. I sure hope this gets attention soon. Quote Link to comment
+ProfessorZoom Posted May 21, 2015 Share Posted May 21, 2015 (edited) Actually I'm getting the files to show up but it just spins and spins. And I thought it was simply pre-Woodstock traffic. Guess I'll be phone caching in Maryland . . . GRRRRRRR! Edited May 21, 2015 by ProfessorZoom Quote Link to comment
+on4bam Posted May 21, 2015 Share Posted May 21, 2015 (edited) I ran a few PQ's this morning around 8 UTC (1 PDT) and imported them with GSAK without a problem. Can't test anymore today because of the 10 PQs/day limit. Edited May 21, 2015 by on4bam Quote Link to comment
+De Dijk Posted May 21, 2015 Share Posted May 21, 2015 I ran some PQ's but can't download no PQ's by GSAK, maillink or website. Please repair. Quote Link to comment
+cainrcc Posted May 21, 2015 Share Posted May 21, 2015 Same problem for me I can not get PQ's to open or download. Quote Link to comment
+mellers Posted May 21, 2015 Share Posted May 21, 2015 I am attempting to download a PQ which generated this morning and I too am just getting a hanging screen (and no download). Particularly frustrating as it's the main PQ of 450 "to get" caches for a 3-week foreign trip I'm going on tomorrow. Do hope this is sorted a.s.a.p. otherwise I'm well and truly b*gg*r*d. Quote Link to comment
+on4bam Posted May 21, 2015 Share Posted May 21, 2015 Particularly frustrating as it's the main PQ of 450 . Huh? Typo? Main of 450 PQ's? (450.000 caches?) Quote Link to comment
+Shebiedog Posted May 21, 2015 Share Posted May 21, 2015 I have tried to download PQ's that ran this morning to no avail also tried to make a new one with no joy, what's more I cannot get onto geocaching.com at all now, hope this will be sorted soon guys. Quote Link to comment
+KBLAST Posted May 21, 2015 Share Posted May 21, 2015 Same issue here. Didn't know this part of the forum existed so posted in the main forum. Posting here to hopefully see when this is fixed. Quote Link to comment
+HHL Posted May 21, 2015 Share Posted May 21, 2015 Particularly frustrating as it's the main PQ of 450 . Huh? Typo? Main of 450 PQ's? (450.000 caches?) You should read the entire sentence: the main PQ of 450 "to get" caches Hans Quote Link to comment
+mellers Posted May 21, 2015 Share Posted May 21, 2015 Particularly frustrating as it's the main PQ of 450 . Huh? Typo? Main of 450 PQ's? (450.000 caches?) No typo. Just the main PQ of the 450 caches I'm aiming for (in 6 different countries) over the next 3 weeks. I have some radius PQ already generated, but they don't cover ALL the thousands of miles (well, 1500-2000 miles) that I'll be covering. Quote Link to comment
+alkie Posted May 21, 2015 Share Posted May 21, 2015 same problem here, not downloadable in gsak and from the site Quote Link to comment
+uwezi Posted May 21, 2015 Share Posted May 21, 2015 ...same problem here and still persisting (16:15 UTC)... Quote Link to comment
+KestrelAerie Posted May 21, 2015 Share Posted May 21, 2015 (edited) Same problem here (currently 9:40am PT). I submitted a problem report through GC.com by using the "Contact Us / Help Center" link at bottom of the home page (see http://support.Groundspeak.com/index.php?pg=request). Maybe if we all report the problem we can get some support. Edited May 21, 2015 by KestrelAerie Quote Link to comment
+sawblade5 Posted May 21, 2015 Share Posted May 21, 2015 I am having the Same Problem too. I am wondering why GC has not acknowledged the problem yet? I saw on another site it has been going on since yesterday. Quote Link to comment
+HxRoamer Posted May 21, 2015 Share Posted May 21, 2015 Same problem. Hope it is a one-off issue that can be quickly fixed. I am more concerned by the appalling response when logging at weekends. It now takes as long to log the finds as it take to go out and find them. Quote Link to comment
Moun10Bike Posted May 21, 2015 Share Posted May 21, 2015 We've had a server go down on us. PQs will be available again once we get it revived. Thanks for your patience! Quote Link to comment
+mellers Posted May 21, 2015 Share Posted May 21, 2015 (edited) I am having the Same Problem too. I am wondering why GC has not acknowledged the problem yet? I saw on another site it has been going on since yesterday. The whole site has been a bit flaky since yesterday, but the PQ problem only arose a few hours ago. I happily downloaded 8 until 9am GMT(UTC) this morning. I imaging that the Lackeys have only just got in to work (They'll be on Seattle time) and will update us as soon as they can. I HOPE. Edited to add "There you go" ^^^^^^^^ (cross post) Edited May 21, 2015 by mellers Quote Link to comment
+FeyGriffin Posted May 21, 2015 Share Posted May 21, 2015 Same problem here - not just PQs but any API access is failing - says there's no balance available despite the fact that it's the first time I've tried to update a cache from GSAK today - should have 6000 calls available. Quote Link to comment
+on4bam Posted May 21, 2015 Share Posted May 21, 2015 not just PQs but any API access is failing I just "refreshed" in GSAK via API. No problem... Quote Link to comment
+ekhoc Posted May 21, 2015 Share Posted May 21, 2015 The server has now been apparently down for at least 6 hours (based on the first fault report in this chain). I'd like to recommend using clustered or otherwise fault tolerant servers.. Quote Link to comment
+Dgwphotos Posted May 21, 2015 Share Posted May 21, 2015 The server has now been apparently down for at least 6 hours (based on the first fault report in this chain). I'd like to recommend using clustered or otherwise fault tolerant servers.. Seconded. Quote Link to comment
+hostanut Posted May 21, 2015 Share Posted May 21, 2015 I have a PQ that has NOT run since it was submitted this morning. After hitting submit information I can see a preview but on the PQ page it shows as being run "NEVER". Quote Link to comment
+Team Xenna Posted May 21, 2015 Share Posted May 21, 2015 Same issue here: a new pocket query does not run at all... Particularly annoying since we're leaving on holiday tonight Not funny at all! Quote Link to comment
+Team Xenna Posted May 21, 2015 Share Posted May 21, 2015 (edited) Pocket queries that were added a couple of days ago and have already run don't seem to work anymore either, as reported before. (Apparently, a post cannot be deleted either? Then there's still some work to be done, GC.com...) Edited May 21, 2015 by Team Xenna Quote Link to comment
+ekhoc Posted May 21, 2015 Share Posted May 21, 2015 Soon seven hours. How many nines does your SLA promise? If they're saying more than three, you're paying them too much. Quote Link to comment
+FeyGriffin Posted May 21, 2015 Share Posted May 21, 2015 not just PQs but any API access is failing I just "refreshed" in GSAK via API. No problem... From here in Germany, all API access is failing - might be we're hitting different servers? My caching partner's having the same problems too. Quote Link to comment
+NYPaddleCacher Posted May 21, 2015 Share Posted May 21, 2015 Particularly frustrating as it's the main PQ of 450 . Huh? Typo? Main of 450 PQ's? (450.000 caches?) No typo. Just the main PQ of the 450 caches I'm aiming for (in 6 different countries) over the next 3 weeks. I have some radius PQ already generated, but they don't cover ALL the thousands of miles (well, 1500-2000 miles) that I'll be covering. Sounds like a great trip. Hopefully you'll be able to get those PQs downloaded. Quote Link to comment
+yxza Posted May 21, 2015 Share Posted May 21, 2015 (edited) hello, same issue/issues for me from sweden. No pq:s, can't search for a cache, can't get the maps and other strange behaviours Regards yxza Edited May 21, 2015 by yxza Quote Link to comment
+Jffok Posted May 21, 2015 Share Posted May 21, 2015 Looks like everyone is having issues with geocaching.com. I hope they are working on the problems. I have submitted pq's and they show to be ran and also got the emails. But the folder to export them to gsak is empty. Hopefully Groundspeak is working on these problems. Too many changes in the last few months has short circuited the entire system I think. Quote Link to comment
+Aquacache Posted May 21, 2015 Share Posted May 21, 2015 Currently 20:43 UTC (13:43 PDT) and still not working. I hope it gets fixed soon. May not be doing any geocaching at GeoWoodstock. Quote Link to comment
+TheRichFather Posted May 21, 2015 Share Posted May 21, 2015 I ran several PQs today and cannot get them to run, in addition to the problem with not getting the PQs to show up in the list. Hopefully we'll have an update sometime between now and midnight. Quote Link to comment
Moun10Bike Posted May 21, 2015 Share Posted May 21, 2015 This issue has been resolved. Please let us know if you continue to experience any issues. Quote Link to comment
+DanPan Posted May 21, 2015 Share Posted May 21, 2015 (edited) I was able to download 6 PQs without issues, but 1 PQ remains. File does not exist: c375f1db-3d52-4157-b982-1f33a1eac96a.zip (Foundinthelast7days; 2015-05-21 04:33:00; 718560 B; 731 records; 6 days left) Edited May 21, 2015 by DanPan Quote Link to comment
+hostanut Posted May 21, 2015 Share Posted May 21, 2015 PQ still NOT being run! Quote Link to comment
+Don Rodolphos Posted May 21, 2015 Share Posted May 21, 2015 Same problem here. Not able to download pqs from gc.com or through gsak api. Quote Link to comment
+mellers Posted May 21, 2015 Share Posted May 21, 2015 I managed to get the one crucial PQ I needed... but I appear to be in the minority. Quote Link to comment
+T4C4 Posted May 21, 2015 Share Posted May 21, 2015 Still get the "File does not exist:" when trying to download with GSAK and no response when trying to download from web. Quote Link to comment
+Marmotte Posted May 21, 2015 Share Posted May 21, 2015 This issue has been resolved. Please let us know if you continue to experience any issues. Great, it is working again. But next time, please take the right cable for charging your e-bike Quote Link to comment
+T4C4 Posted May 21, 2015 Share Posted May 21, 2015 Seems that the system is working through the ques now, can DL the "oldest" PQ one after another now Quote Link to comment
+hostanut Posted May 21, 2015 Share Posted May 21, 2015 Older PQ stil lhas NOT run but a new one I just submitted has. Quote Link to comment
+Thoric67 Posted May 21, 2015 Share Posted May 21, 2015 (edited) Here the newest of my scheduled PQs (80Caches) has arrived. The two I started immediately before, are still missing (500 and 800 caches). Edited May 21, 2015 by Thoric67 Quote Link to comment
+matmob Posted May 21, 2015 Share Posted May 21, 2015 When I try to download my PQ I get the message 500 Server Error. I have never had this problem before/ I use Windows 8 Quote Link to comment
Moun10Bike Posted May 21, 2015 Share Posted May 21, 2015 There was a backlog of files as a result of the outage as well as a need to get other servers in sync. All files should now be available for download. Quote Link to comment
+DanPan Posted May 21, 2015 Share Posted May 21, 2015 (edited) All files should now be available for download. This is not the case, I can still not download c375f1db-3d52-4157-b982-1f33a1eac96a.zip (Foundinthelast7days; 2015-05-21 04:33:00; 718560 B; 731 records; 6 days left) EDIT 12:22 PM: download c375f1db-3d52-4157-b982-1f33a1eac96a.zip is OK now. Edited May 21, 2015 by DanPan Quote Link to comment
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