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Tante.Hossi

email problems?

103 posts in this topic

I do not receive any notification mails from Waymarking today.

I have submitted several waymarks today but did not get any submission mail. One of the waymarks was into one of my categories. But I did not receive an officer mail as well.

 

The mails have not been catched at my spam filters. My email works!

 

Does anybody else has the same problems?

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Do you have a GMX email account? Seems they have a problem with receiving mails from Groundspeak since around midnight.

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I do not receive any notification mails from Waymarking today.

 

[...]

 

The mails have not been catched at my spam filters. My email works! Does anybody else has the same problems?

 

I am experiencing exactly the same issue, and my pipeline is clear. No GMX, either.

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Does anybody else has the same problems?

 

Update: Around 8:30 PM, Central Standard Time, I saw three confirmation emails come in from earlier this evening. Where everything else is, "Dio sa."

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Today I do not receive any email from Waymarking.

I have submitted several waymarks but no submission email was received.

I have also not received any notification email within my categories for new waymarks.

 

Anyone elso with mail problems? Or is it only me?

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At this moment about 10 emails of this morning arrived at the same moment.

I hope it works now.Thanks for fixing!

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About the emails: We are getting confirmations of our new submissions, confirmations of new waymarks to review, Group Vote Called, and emails from other waymarkers/geocachers, spam and declines.

 

However, we are NOT getting any approvals. Is this because our mailer is busted? :huh:

Edited by BK-Hunters
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Again today ...

 

Today I do not receive any email from Waymarking.

I have submitted several waymarks but no submission email was received.

I have also not received any notification email within my categories for new waymarks.

 

But I have received emails from geocaching.com

 

Anyone else with mail problems? Or is it only me?

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Again today ...

 

Today I do not receive any email from Waymarking.

I have submitted several waymarks but no submission email was received.

I have also not received any notification email within my categories for new waymarks.

 

But I have received emails from geocaching.com

 

Anyone else with mail problems? Or is it only me?

 

Ditto

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Same here, I reviewed waymarks hours before notice came in by email.

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Once again. No emails from Waymarking.com for over a day.

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Yes i've just submitted two new waymarks and no emails

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I've received no mails whatsoever since about 8:42 PM CDT yesterday, despite submissions and approvals.

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I've received no mails whatsoever since about 8:42 PM CDT yesterday, despite submissions and approvals.

 

Same here.

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No email from Waymarking.com since Monday evening.....

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Still no emails from Waymarking.

But lots from Geocaching ... :anitongue:

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Notice this too. We are getting notifications of forum posts. :lol:

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We are getting notifications of forum posts.

dito - you are right!

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Sending emails using the 'send message' function on Waymarking.com is broken as well.

You do not receive any email.

 

I hope someone can fix it!

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I'm not getting any emails from WM either - no confirmation emls or approvals/declines

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Ditto. I was getting suspicious when, at the end of the day yesterday, I had not gotten any notifications of waymarks to be reviewed. When I still didn't see any such this morning, I looked at my review queue and there they all were waiting.

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Same problem in The Netherlands. :P

Checked it with some other Dutch Wayamrkers and they dont get mails from WM.

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Yeeha!

I have received some actual emails from Waymarking.

Seems to be fixed. Thanks!

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No, it's not. I still have yet to receive any email notifications. What's more, I have about 12 new waymarks submitted in several categories, and no idea if they've even been received by the reviewers let alone approved etc. It is now going on the third day of no emails. Any other Canadians with similar problems?

Edited by jiggs11
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I haven't got any either. I even had to put a Waymarking to vote and got none.

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Yeeha!

I have received some actual emails from Waymarking.

Seems to be fixed. Thanks!

OK maybe it is still broken. I have only received an Officer Promotion Notification.

But only one. Usually you receive it twice (old and new style - a known bug).

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I have opend a bug report at the official Groundspeak help system and asked for help.

This is what I wrote:

Hello Groundspeak!

 

We need help at Waymarking.com.

The email system is completly broken some days ago.

This issue has been reported in the Waymarking forum in the last days from several waymarkers all around the globe.

But it has not been fixed yet.

 

Please help us! We need notification emails and the possibility to get in contact to each other.

 

I know we do net receive much support by Groundspeak. But we have been be promized by Groundspeak that important technical problems will be solved. And this is one of those important problems.

 

Thanks for your support!

 

Best regards from Germany

Tante.Hossi

I hope someone at Groundspeak will help us and fix the email system.

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same problem for me

no e-mail notification for today

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That is going to be a lot of e-mail once it gets fixed.

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That is going to be a lot of e-mail once it gets fixed.

 

Or none...

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Same thing happening 'DownUnder' (Australia). Not receiving notifications of Waymarks Posted, or those need reviewing. Also, not receiving "Copies" of messages, when sent. So no not sure if messages sent have been received by Addressees. Only personal emails have been working.

Grahame Cookie

gwcooke@y7mail.com

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I have received an answer from Groundspeak support.

Thank you for contacting us and for your interest in Waymarking. In order to support the rapid community growth of Geocaching.com in the past couple of years, it has been necessary to shift previously dedicated resources from Waymarking to Geocaching. Unfortunately, at this time we are only able to provide limited technical support. Please try posting your question in the Waymarking forums. These forums are monitored and can usually provide you with the best support.

Sorry that we can't be of more help at this time.

I would say the answer is as expected - but not as wished.

So this was my second try:

Thanks for your responce. But I'm a bit disappointed about the standard text on the topic of Waymarking.

We active waymarkers know that there is less support because of the rapid community growth of Geocaching.com in the past couple of years. We notice that every day!

But this is an important technical problem at Waymarking.

The messageing system is taotally broken. It is very difficult to play the game of Waymarking now.

I would like to ask Groundspeak for a developer or an administrator to look at the issue.

My guess is that a hard disk of the server has become full/run out of memory. So this would be easy to solve.

I repeat: Please help us!!

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Hi Tante.Hossi

 

perfectly written.

Do you think it makes sense to encourage your second request by my own email/request to Groundspeak support?

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That is going to be a lot of e-mail once it gets fixed.

 

This must be the question of the day/week "When is it getting fixed, if ever..." :mad:

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Since the mail problem this week there are also other problems on the Waymarking site.

 

See your Profile Page/statistics:

Waymarks Posted Per Month & Cumulative Posts Per Month not showing anymore.

 

Some category icons are gone.

Sometimes they are showing and a few hours later they are gone again.

 

Try today to mail BK-Hunters by the geocaching site and they responce to me with a friendly reply :lol:

So that works to get contact with another Waymarker but its not the way it should be. :mad:

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I have received an answer from Groundspeak support.

Thank you for contacting us and for your interest in Waymarking. In order to support the rapid community growth of Geocaching.com in the past couple of years, it has been necessary to shift previously dedicated resources from Waymarking to Geocaching. Unfortunately, at this time we are only able to provide limited technical support. Please try posting your question in the Waymarking forums. These forums are monitored and can usually provide you with the best support.

Sorry that we can't be of more help at this time.

I would say the answer is as expected - but not as wished.

So this was my second try:

Thanks for your responce. But I'm a bit disappointed about the standard text on the topic of Waymarking.

We active waymarkers know that there is less support because of the rapid community growth of Geocaching.com in the past couple of years. We notice that every day!

But this is an important technical problem at Waymarking.

The messageing system is taotally broken. It is very difficult to play the game of Waymarking now.

I would like to ask Groundspeak for a developer or an administrator to look at the issue.

My guess is that a hard disk of the server has become full/run out of memory. So this would be easy to solve.

I repeat: Please help us!!

 

Tante.Hossi, We have recently renewed our Premium Membership. We very, very rarely geocache anymore and in our case a PM would not be necessary.

 

Though I agree Geocaching is huge in comparison to Waymarking, but is this growth a true reflection when considering how many ex-geocachers there are across the world. There are many reasons, however the primary ones are: "Got bored", "Lost interest" and so on...

 

Every time someone enrolls that adds one more to the count. But 5 could have quit too. So do the numbers reflect the actual number of active geocachers, it is very unlikely. So is BK-Hunters part of the grand total, probably. But as far as Geocaching, we are one of those that just lost interest.

Edited by BK-Hunters
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Yikes, this is not looking good. I sort of shifted away from Waymarking in the last year - I'm concerned about putting effort into writing pages on a website with an uncertain future. I know there is the promise that Groundspeak will not one day suddenly shut down Waymarking in the same fashion that Garmin did with their failed geocaching site. But slow death by a thousand unresolved issues and complete lack of support is not really all that much better. I'm just starting now to get around to writing up many of those waymarks. But this makes me again consider if this is a wise use of time. This isn't a post to slam Groundspeak, just me stating my reaction to what I read above. and yes, I'm hear because I submitted three waymarks today and nen was approved, all without email notifications.

Edited by Bon Echo
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Hi Tante.Hossi

 

perfectly written.

Do you think it makes sense to encourage your second request by my own email/request to Groundspeak support?

 

Yes, that's what we're paying for :)

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Groundspeak is aware of the problem. The initial fix that was tried was not successful. It has been escalated however it probably will not be fixed until early next week.

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Groundspeak is aware of the problem. The initial fix that was tried was not successful. It has been escalated however it probably will not be fixed until early next week.

 

Gee, awfully sporting of them to tell us. A simple post here would have sufficed, instead of the usual 'dog & pony' show...

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So, I take it I'm not the only one not getting the automatic notification e-mails. Maybe if we had better support, people would not lose interest. It had been over a year since the message on the landing page has been updated. (Posted on 8/31/2015 1:58:00 PM by bootron)

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Aside from e-mails we aren't getting, is there another way to read the useful comments from reviewers that might accompany our waymark posts?

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Aside from e-mails we aren't getting, is there another way to read the useful comments from reviewers that might accompany our waymark posts?

 

Only if you are a member of the group then you can look at the past history.

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I hope they purge all the unsent notifications. It'll be a mail flood for some group officers. 😱

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Duplicate message.

Edited by jhuoni
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Hello

 

I do not get more of Waymarking confirmation email.

I have Waymark expectations for 12 days, what to do?

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