Nylimb Posted August 27, 2014 Share Posted August 27, 2014 Logs are not showing on cache pages; there's nothing between the grey box that tells how many logged visits there are and the "Current time:" line. I can still see the logs if I click on "View Logbook", but only 10 at a time instead of all on one page. This happens in both Safari 4.1.3 and Firefox 3.6.28 on an iMac running Mac OS X version 10.4.11. Quote Link to comment
+ngrrfan Posted August 27, 2014 Share Posted August 27, 2014 Logs are not showing on cache pages; there's nothing between the grey box that tells how many logged visits there are and the "Current time:" line. I can still see the logs if I click on "View Logbook", but only 10 at a time instead of all on one page. This happens in both Safari 4.1.3 and Firefox 3.6.28 on an iMac running Mac OS X version 10.4.11. Are you also using a Greasemonkey script? Quote Link to comment
Nylimb Posted August 27, 2014 Author Share Posted August 27, 2014 Are you also using a Greasemonkey script? No. Quote Link to comment
Nylimb Posted August 27, 2014 Author Share Posted August 27, 2014 P.S.: I'm also not seeing the two maps on cache pages, just empty boxes where the maps should be. And, as I mentioned in another thread, I can't enter corrected coordinates for puzzle caches anymore. I don't know exactly when these bugs first started: I've been out of town for a few weeks, using a different computer. Quote Link to comment
+Crow-T-Robot Posted August 27, 2014 Share Posted August 27, 2014 I'm having the same issue but I'm at work, where they use an out-of-date version of IE, so I thought perhaps that was part of the problem. Quote Link to comment
stebu Posted August 27, 2014 Share Posted August 27, 2014 There was a new release of the website yesterday. Maybe you should try restarting the browser and /or clearing cookies for geocaching.com? Quote Link to comment
+J Grouchy Posted August 27, 2014 Share Posted August 27, 2014 I'm having the same issue but I'm at work, where they use an out-of-date version of IE, so I thought perhaps that was part of the problem. Same here...not seeing the logs, using IE at work. Quote Link to comment
+MKFmly Posted August 27, 2014 Share Posted August 27, 2014 (edited) New Log Book Feature Added? You need to expand the log book via the link at the bottom. Although, I am still missing the map previews as others (IE at work, 9.08 64 bit). Edited to add that I cannnot update the puzzle coordinates as also mentioned here an in another thread. Edited August 27, 2014 by MKFmly Quote Link to comment
Nylimb Posted August 27, 2014 Author Share Posted August 27, 2014 There was a new release of the website yesterday. Maybe you should try restarting the browser and /or clearing cookies for geocaching.com? I tried that, and clearing the browser's cache, but it had no effect. Quote Link to comment
+J Grouchy Posted August 27, 2014 Share Posted August 27, 2014 New Log Book Feature Added? You need to expand the log book via the link at the bottom. I believe that's always been there. Quote Link to comment
+NanCycle Posted August 27, 2014 Share Posted August 27, 2014 I'm not having any of these problems. I see both logs and maps just fine using IE11. Quote Link to comment
+Lil Devil Posted August 27, 2014 Share Posted August 27, 2014 I'm also seeing logs and maps correctly. I suspect the problem is on the user's end. Quote Link to comment
Andronicus Posted August 27, 2014 Share Posted August 27, 2014 (edited) I have the problem. No Maps, No Logs. I have to click the "View Logbook" link to see the logs. (IE9) I'm also seeing logs and maps correctly. I suspect the problem is on the user's end. Here is the thing. You should really not do changes that will not work for a significant % of customers. User end or not, all the other web designers manage to make their web pages work for me. Edited August 27, 2014 by Andronicus Quote Link to comment
+Jeehell Posted August 28, 2014 Share Posted August 28, 2014 (edited) I have exactly the same problems as everyone else here... No logs, No maps and can't edit the coordinates. The problem started yesterday because everything was just fine the day before... I'm almost editing between 5-10 coordinates for mystery caches every night... EDIT : I just noticed that I cannot edit the Personal Cache Note either... From what I read here... and if I'm not mistaken, we all have one thing in common... --> IE 9 <-- Everything is working fine and as intended under my other browsers... Chrome, Firefox, Opera and Safari... Edited August 28, 2014 by Jeehell Quote Link to comment
+Mudfrog Posted August 28, 2014 Share Posted August 28, 2014 Yep, i'm having the same problems here as well. The logs aren't coming up and the map isn't showing in either box using IE9. Chrome is working but it isn't my preferred browser. Quote Link to comment
+spotter/g Posted August 28, 2014 Share Posted August 28, 2014 Happening to me too. Running Safari 4.1.3 on an Mac running Mac OS X version 10.4.11. I hope my 'putter is not getting too old! Quote Link to comment
Nylimb Posted August 28, 2014 Author Share Posted August 28, 2014 I'm also seeing logs and maps correctly. I suspect the problem is on the user's end. If I were the only person having trouble, that would be a reasonable conclusion. But I'm not. I suspect that the Groundspeak programmers have decided to use some feature of newer browsers, which mine doesn't have. For Firefox, I tried to upgrade a few months ago and was told that I can't because my computer is too old. I can't afford to buy a new computer, and shouldn't have to just to keep using a website that was working fine until recently. (I haven't checked to see if I can upgrade Safari, because I've seen newer versions on other computers and didn't like them.) Quote Link to comment
+cerberus1 Posted August 28, 2014 Share Posted August 28, 2014 Add another. No logs or maps on IE9. Quote Link to comment
+NHBucket Posted August 28, 2014 Share Posted August 28, 2014 I'm also seeing logs and maps correctly. I suspect the problem is on the user's end. If I were the only person having trouble, that would be a reasonable conclusion. But I'm not. I suspect that the Groundspeak programmers have decided to use some feature of newer browsers, which mine doesn't have. For Firefox, I tried to upgrade a few months ago and was told that I can't because my computer is too old. I can't afford to buy a new computer, and shouldn't have to just to keep using a website that was working fine until recently. (I haven't checked to see if I can upgrade Safari, because I've seen newer versions on other computers and didn't like them.) It's NOT user end related. It IS Groundspeak.... This problem has arisen in the past a few other times, and usually sorted itself out within a day.....but not this time. It's definately their website. Since early on Aug. 26th (yesterday) thru entire day today, Geocaching.com has displayed some big problems. Personal Cache Notes cannot be accessed AT ALL, Cache logs are no longer automatically displaying, View Larger Map is GONE, chiefly amoung them, but there are other probs too. Someone is asleep at the program wheel. H-E-L-L-O....Groundspeak! Time to WAKE UP and "flip a switch" or something!! THIS is becoming a real hassle!! Quote Link to comment
+NHBucket Posted August 28, 2014 Share Posted August 28, 2014 I have exactly the same problems as everyone else here... No logs, No maps and can't edit the coordinates. The problem started yesterday because everything was just fine the day before... I'm almost editing between 5-10 coordinates for mystery caches every night... EDIT : I just noticed that I cannot edit the Personal Cache Note either... From what I read here... and if I'm not mistaken, we all have one thing in common... --> IE 9 <-- Everything is working fine and as intended under my other browsers... Chrome, Firefox, Opera and Safari... Well then GROUDSPEAK made an unwanted change, and they NEED to change it back. They collect $$$$Millions$$$$ annually in programming fees to avoid these type of snags. Quote Link to comment
+Crow-T-Robot Posted August 28, 2014 Share Posted August 28, 2014 Things were working as normal on my home computer running Firefox. Work is using IE8 and that is where the problem occurs. Quote Link to comment
+flying carpet Posted August 28, 2014 Share Posted August 28, 2014 Add another unhappy customer. Without any announcement, Groundspeak have 'improved' the service we pay for, yet have introduced a problem for those who prefer to use IE9 (many simply don't get on with Chrome!) Groundspeak - please resolve the bugs you have introduced so that we can continue to enjoy the experience, rather than being forced to change browsers! Quote Link to comment
+SgtMikal Posted August 28, 2014 Share Posted August 28, 2014 Things were working as normal on my home computer running Firefox. Work is using IE8 and that is where the problem occurs. I am in the same boat, and do not have the option to change - or even update - browsers on my work computer. Things seemed to be working fine at home (I use Firefox at home). I did not try to update coords or access user notes at home, though. Here's hoping that it gets fixed soon! Quote Link to comment
+Monster666 Posted August 28, 2014 Share Posted August 28, 2014 Same to my: - Search function on the start page does not work. - No logs visible on the cache pages. - No maps visible on the cache pages. - Creating a pocket querry along a route does not work. IE9 on WIN7 Quote Link to comment
+J Grouchy Posted August 28, 2014 Share Posted August 28, 2014 Things were working as normal on my home computer running Firefox. Work is using IE8 and that is where the problem occurs. I am in the same boat, and do not have the option to change - or even update - browsers on my work computer. Things seemed to be working fine at home (I use Firefox at home). I did not try to update coords or access user notes at home, though. Here's hoping that it gets fixed soon! Ditto. Firefox at home and it works fine there. IE9 at work with no option to upgrade or install a different browser...and it's still a problem here. No logs, no maps. Quote Link to comment
+Mudfrog Posted August 28, 2014 Share Posted August 28, 2014 Things were working as normal on my home computer running Firefox. Work is using IE8 and that is where the problem occurs. I am in the same boat, and do not have the option to change - or even update - browsers on my work computer. Things seemed to be working fine at home (I use Firefox at home). I did not try to update coords or access user notes at home, though. Here's hoping that it gets fixed soon! Ditto. Firefox at home and it works fine there. IE9 at work with no option to upgrade or install a different browser...and it's still a problem here. No logs, no maps. Well, i now know this is because of yet another change that GS made. For what reason, i have no idea,,, but i'm not surprised. Unfortunately, my old home computer runs on Vista and anything after IE9 is not compatible. I know some on here will ask why i don't use firefox or another browser and the answer is, i shouldn't have to. Internet Explorer is still a mainstay of browsers and i figure most websites realize this and therefore try to make sure their sites work with it. Why GS chooses not too is beyond me. Quote Link to comment
+J Grouchy Posted August 28, 2014 Share Posted August 28, 2014 Things were working as normal on my home computer running Firefox. Work is using IE8 and that is where the problem occurs. I am in the same boat, and do not have the option to change - or even update - browsers on my work computer. Things seemed to be working fine at home (I use Firefox at home). I did not try to update coords or access user notes at home, though. Here's hoping that it gets fixed soon! Ditto. Firefox at home and it works fine there. IE9 at work with no option to upgrade or install a different browser...and it's still a problem here. No logs, no maps. Well, i now know this is because of yet another change that GS made. For what reason, i have no idea,,, but i'm not surprised. Unfortunately, my old home computer runs on Vista and anything after IE9 is not compatible. I know some on here will ask why i don't use firefox or another browser and the answer is, i shouldn't have to. Internet Explorer is still a mainstay of browsers and i figure most websites realize this and therefore try to make sure their sites work with it. Why GS chooses not too is beyond me. Every time I open GMail or Google Groups at works, I get the nag message about it not being compatible and they conveniently provide a link to install a "Modern Browser" (nice dig, Google!) which is obviously for Chrome. Thing is, I've seen no problems with functionality on either one of those sites. Gmail and GGroups still work perfectly well for me. I did notice that the 'Personal Note' section of the page is also unavailable...which is frustrating. I use that all the time - mostly on puzzles or multis - since they load into my app when I'm out caching and I don't need my notebook as much. Quote Link to comment
+Car54 Posted August 28, 2014 Share Posted August 28, 2014 Another IE9 user at work with this problem - no maps, no logs unless I click logbook, etc. I'm sure the folks at HQ are nice people with the best of intentions, but geez Louise! Their communication is HORRIBLE! Mrs. Car54 Quote Link to comment
+J Grouchy Posted August 28, 2014 Share Posted August 28, 2014 Another IE9 user at work with this problem - no maps, no logs unless I click logbook, etc. I'm sure the folks at HQ are nice people with the best of intentions, but geez Louise! Their communication is HORRIBLE! Mrs. Car54 Yeah...I'm actually pretty surprised nobody has come in to either say "we're aware of the problem and are working on it" or "this is what changed and we can't make it work on your setup anymore for this reason"...or something else. ...and this is where someone comes in to say "yes, Groundspeak reads your comments"...but that is unnecessary because we see that all the time. Instead, it would be great to see some comment on this specific issue since it affects site usability for a large percentage of users. Quote Link to comment
+PrairieGypsies Posted August 28, 2014 Share Posted August 28, 2014 Yes, I too would like to have some response to this problem. Does no response mean they aren't reading posts, there is no fix, or .... they just don't care that a lot of us find the current cache page set-up VERY user UNFRIENDLY ? My premium membership fee is due Sept. 1, which is four days from now. I am reticent to fork over $30 for a service that I now find to be just plain frustrating to use. Quote Link to comment
Moun10Bike Posted August 28, 2014 Share Posted August 28, 2014 This issue was just identified yesterday and investigation began immediately. It turned out that a change made to the site to support an update to the /mobile page was not supported in IE9 (and perhaps IE8). This caused all JavaScript below the offending call to break in these browsers. The issue has been fixed and you should no longer see these problems. Quote Link to comment
+MKFmly Posted August 28, 2014 Share Posted August 28, 2014 This issue was just identified yesterday and investigation began immediately. It turned out that a change made to the site to support an update to the /mobile page was not supported in IE9 (and perhaps IE8). This caused all JavaScript below the offending call to break in these browsers. The issue has been fixed and you should no longer see these problems. Not to be a smart aleck or anything but does Groundspeak conduct software regression testing (inclduding browser compatibility)? Comming from a flight test background it is a little more important that planes still fly, but it is industry best practice. Regression testing is a type of software testing that seeks to uncover new software bugs, or regressions, in existing functional and non-functional areas of a system after changes such as enhancements, patches or configuration changes, have been made to them. The intent of regression testing is to ensure that changes such as those mentioned above have not introduced new faults. One of the main reasons for regression testing is to determine whether a change in one part of the software affects other parts of the software. Common methods of regression testing include rerunning previously completed tests and checking whether program behavior has changed and whether previously fixed faults have re-emerged. Regression testing can be performed to test a system efficiently by systematically selecting the appropriate minimum set of tests needed to adequately cover a particular change. Quote Link to comment
+Car54 Posted August 28, 2014 Share Posted August 28, 2014 It also would have been nice, as the Grouchy one mentioned, for someone to at least pop in long enough to say "We know - we're working on it." That would have helped reduce the angst, instead of leaving us all wondering.......... Mrs. Car54 Quote Link to comment
Keystone Posted August 28, 2014 Share Posted August 28, 2014 ... was not supported in IE9 (and perhaps IE8). If it helps, I can confirm from my office (where the corporate standard browser is stuck at IE8) that the problem was present in IE8 earlier today but everything's working now in IE8 since you announced the fix. Thanks! Quote Link to comment
Nylimb Posted August 28, 2014 Author Share Posted August 28, 2014 (edited) This issue was just identified yesterday and investigation began immediately. It turned out that a change made to the site to support an update to the /mobile page was not supported in IE9 (and perhaps IE8). This caused all JavaScript below the offending call to break in these browsers. The issue has been fixed and you should no longer see these problems. Thanks for fixing it. Isn't there anything you can do to prevent problems like this from occurring in the future? Like doing extensive testing, using multiple versions of multiple browsers, before you make the changes available to the public? Or making the changed version of the software and the unchanged version both available, with a link in the new version that says "If you encounter any problems with this upgrade, click here for the previous version of the software"? Edited August 28, 2014 by Nylimb Quote Link to comment
+spotter/g Posted August 29, 2014 Share Posted August 29, 2014 YAY! Works now, thanks. Quote Link to comment
+flying carpet Posted August 30, 2014 Share Posted August 30, 2014 Add another unhappy customer. Without any announcement, Groundspeak have 'improved' the service we pay for, yet have introduced a problem for those who prefer to use IE9 (many simply don't get on with Chrome!) Groundspeak - please resolve the bugs you have introduced so that we can continue to enjoy the experience, rather than being forced to change browsers! Yay, problem resolved! It's funny how such a small issue can be so irritating, but hopefully thorough testing will avoid a repeat attack of grumpy geocacher. Thanks for fixing! Quote Link to comment
+cerberus1 Posted August 30, 2014 Share Posted August 30, 2014 Thanks for fixing this quickly! Thought I was headin' out today, but the "honeydo" list requires an attempt to transplant twenty 50 year-old rhubarb plants. Quote Link to comment
+Crow-T-Robot Posted August 30, 2014 Share Posted August 30, 2014 This issue was just identified yesterday and investigation began immediately. It turned out that a change made to the site to support an update to the /mobile page was not supported in IE9 (and perhaps IE8). This caused all JavaScript below the offending call to break in these browsers. The issue has been fixed and you should no longer see these problems. Thanks for the quick fix! Thanks for fixing it. Isn't there anything you can do to prevent problems like this from occurring in the future? Like doing extensive testing, using multiple versions of multiple browsers, before you make the changes available to the public? Or making the changed version of the software and the unchanged version both available, with a link in the new version that says "If you encounter any problems with this upgrade, click here for the previous version of the software"? I have no idea what the current version of IE is but personally, when I use IE8 at work (or any other place where I can't control which browser to use) and view gc.com, there is a yellow banner at the top that tells me my browser is out of date and may no longer be supported. If something no longer works, I figure them's the breaks. I wouldn't expect a company to back-test changes to make sure they work in outdated browsers.The onus is on me to use a current browser or if I can't, to live with less functionality. Quote Link to comment
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