+ecanderson Posted January 13, 2014 Share Posted January 13, 2014 This week's feedback... WOO HOO! It's a Monday, and right on schedule, a weekly newsletter! I won't hold my breath just yet, but that's the first time in AGES that one has shown up on the day it was sent, if it arrived at all. Fingers crossed. Quote Link to comment
+ecanderson Posted January 26, 2014 Share Posted January 26, 2014 Last Monday made two good weeks in a row, guys. I have also noted that attempts to send email to users that haven't logged in in ages are sometimes showing that the accounts have been deactivated, probably also a result of your bounce messages work. Good job. Quote Link to comment
+ecanderson Posted February 19, 2014 Share Posted February 19, 2014 Bad news. Two weeks in a row and no newsletter again. New status, please? Quote Link to comment
Jayme H Posted February 20, 2014 Share Posted February 20, 2014 Thanks for the updates. We did deactivate MANY accounts from our hard bounce list - glad that it may be helping! I just had a chat with our IT fellas and they will be checking out your e-mail to verify that it's one of those that got stuck last week. As for this week, it's possible that your newsletter may not have gone out yet. We have 3 million weekly newsletter subscribers so it can take up to 3 days from when the first batch gets sent out - which was Tuesday, due to the President's Day holiday. Let me know if you don't get a newsletter by tomorrow and I'll relay that info to the IT folk. Quote Link to comment
+ecanderson Posted February 26, 2014 Share Posted February 26, 2014 Figure as it's Wednesday there's not much chance of seeing one this week. Nothing so far, so that's 3 in a row Quote Link to comment
+ecanderson Posted March 3, 2014 Share Posted March 3, 2014 Got one today. Let's hope it 'holds' this time! Quote Link to comment
Jayme H Posted March 3, 2014 Share Posted March 3, 2014 Got one today. Let's hope it 'holds' this time! Glad to hear it. I've got my fingers crossed! Quote Link to comment
+ecanderson Posted March 10, 2014 Share Posted March 10, 2014 Arrived as scheduled today. We're back to 2 in a row again. Fingers (again) crossed for next week. Quote Link to comment
+NeverSummer Posted March 11, 2014 Share Posted March 11, 2014 Arrived as scheduled today. We're back to 2 in a row again. Fingers (again) crossed for next week. Nothing here today for my personal or land manager account I manage. Quote Link to comment
+ecanderson Posted March 11, 2014 Share Posted March 11, 2014 (edited) @NeverSummer From whom do you get your email for those two accounts? The issue we've been dealing with here is Comcast, but it could also become an issue with other providers. Also, do you routinely get these on Monday, or do they sometimes appear a day later? Edited March 11, 2014 by ecanderson Quote Link to comment
+NYPaddleCacher Posted March 11, 2014 Share Posted March 11, 2014 Got one today. Let's hope it 'holds' this time! I got two of them yesterday, so I've got an extra one if anyone wants it Quote Link to comment
+NeverSummer Posted March 14, 2014 Share Posted March 14, 2014 @NeverSummer From whom do you get your email for those two accounts? The issue we've been dealing with here is Comcast, but it could also become an issue with other providers. Also, do you routinely get these on Monday, or do they sometimes appear a day later? Both are through Google's servers. This latest one showed up a day late, but all others showed up on Mondays. Weird. Won't be needing NYPaddleCacher's extra. Quote Link to comment
+ecanderson Posted March 18, 2014 Share Posted March 18, 2014 Arrived today - 3 in a row. A new record for recent history! Quote Link to comment
Jayme H Posted March 18, 2014 Share Posted March 18, 2014 I'm celebrating with you today! Quote Link to comment
+ecanderson Posted March 25, 2014 Share Posted March 25, 2014 That's 4. I won't report back unless/until something goes off the rails again. It looks like all of the purging necessary to keep Comcast happy has been accomplished. Now the big thing - gotta keep up with that! Quote Link to comment
Jayme H Posted March 25, 2014 Share Posted March 25, 2014 Awesome news! Thanks so much for working through this one with us. Great teamwork! Quote Link to comment
+ecanderson Posted April 9, 2014 Share Posted April 9, 2014 Alas - awesomeness now -1. Received newsletter on 31 March, but none for this week (7 April). Back to square one. Quote Link to comment
+ecanderson Posted April 15, 2014 Share Posted April 15, 2014 This makes 2 weeks without a newsletter. We're losing ground, here. Quote Link to comment
+T.D.M.22 Posted April 15, 2014 Share Posted April 15, 2014 Do you happen to be using Gmail? I do, and I got mine every time, but somehow after a couple years it ended up in my spam folder. I marked it as not spam, and it started going into a promotions folder, rather than my normal folder... Quote Link to comment
+Mike in FN20hc Posted April 15, 2014 Share Posted April 15, 2014 Do you happen to be using Gmail? I do, and I got mine every time, but somehow after a couple years it ended up in my spam folder. I marked it as not spam, and it started going into a promotions folder, rather than my normal folder... This is a known problem at Groundspeak for Comcast customers. Read back in the earlier posts in this thread to understand. They had it fixed for about six weeks or so, but it looks like it has returned. Quote Link to comment
+NanCycle Posted April 15, 2014 Share Posted April 15, 2014 This makes 2 weeks without a newsletter. We're losing ground, here. First, thanks ecanderson for having the persistence to fight through this issue. I'm also a Comcast user. The newsletters I've received this year arrived on Jan 4, Jan 10, Jan 20, Feb 3, Mar 3, Mar 10, Mar 17, and Mar 24. None since. Quote Link to comment
Jayme H Posted April 19, 2014 Share Posted April 19, 2014 Bummer! Thanks for the heads up. I've notified our IT Department so they can take a look into this again. Have a great weekend! Quote Link to comment
+ecanderson Posted April 22, 2014 Share Posted April 22, 2014 Granted - it's early on a Monday (well -- 1951 MDT), but unless something happens, we're 5 good followed by 3 missing now. Quote Link to comment
+NanCycle Posted April 22, 2014 Share Posted April 22, 2014 Granted - it's early on a Monday (well -- 1951 MDT), but unless something happens, we're 5 good followed by 3 missing now. Well, it's Tuesday now. Did you get your newsletter yet? I set up a Gmail account and validated it. I did not get the newsletter in either my Comcast account or my Gmail account. My email address section on my Geocaching account looks like this: Your Validated Email Addresses • username@comcast.net (Primary) • username@gmail.com Email Preferences • Do not show my email address to other users. • Weekly Newsletter • Tailored Tips and Tricks Quote Link to comment
jholly Posted April 22, 2014 Share Posted April 22, 2014 Granted - it's early on a Monday (well -- 1951 MDT), but unless something happens, we're 5 good followed by 3 missing now. Well, it's Tuesday now. Did you get your newsletter yet? I set up a Gmail account and validated it. I did not get the newsletter in either my Comcast account or my Gmail account. My email address section on my Geocaching account looks like this: Your Validated Email Addresses • username@comcast.net (Primary) • username@gmail.com Email Preferences • Do not show my email address to other users. • Weekly Newsletter • Tailored Tips and Tricks I may be wrong but I believe your newsletter only goes to your primary account. I've never gotten the newsletter on my secondary gmail account. Quote Link to comment
+ecanderson Posted April 23, 2014 Share Posted April 23, 2014 Nope. Didn't arrive on Tuesday, either. No love from Comcast for gc.com these days ... again. Quote Link to comment
+The Waysiders Posted April 24, 2014 Share Posted April 24, 2014 We have not seen an emailed newsletter in ages (Comcast.net) Quote Link to comment
+NanCycle Posted April 26, 2014 Share Posted April 26, 2014 I may be wrong but I believe your newsletter only goes to your primary account. I've never gotten the newsletter on my secondary gmail account. Thanks for the tip. I have now set my Gmail account as Primary. We'll see what happens next week. We'll also see how I like having all my geocaching email sent to the Gmail account--not anticipating liking that at all. Maybe I'll get used to it. Quote Link to comment
jholly Posted April 26, 2014 Share Posted April 26, 2014 I may be wrong but I believe your newsletter only goes to your primary account. I've never gotten the newsletter on my secondary gmail account. Thanks for the tip. I have now set my Gmail account as Primary. We'll see what happens next week. We'll also see how I like having all my geocaching email sent to the Gmail account--not anticipating liking that at all. Maybe I'll get used to it. I have not tried it but you can forward your gmail to your comcast. Perhaps comcast won't blacklist gmail. The forwarding is under settings on gmail. Quote Link to comment
+NanCycle Posted April 26, 2014 Share Posted April 26, 2014 I may be wrong but I believe your newsletter only goes to your primary account. I've never gotten the newsletter on my secondary gmail account. Thanks for the tip. I have now set my Gmail account as Primary. We'll see what happens next week. We'll also see how I like having all my geocaching email sent to the Gmail account--not anticipating liking that at all. Maybe I'll get used to it. I have not tried it but you can forward your gmail to your comcast. Perhaps comcast won't blacklist gmail. The forwarding is under settings on gmail. I also should be able to put a Gmail folder in my Comcast Mailbox. and the (or a) folder is there, but only emails from Google are showing up there. I'll try forwarding. Quote Link to comment
+NanCycle Posted April 28, 2014 Share Posted April 28, 2014 I may be wrong but I believe your newsletter only goes to your primary account. I've never gotten the newsletter on my secondary gmail account. Thanks for the tip. I have now set my Gmail account as Primary. We'll see what happens next week. We'll also see how I like having all my geocaching email sent to the Gmail account--not anticipating liking that at all. Maybe I'll get used to it. I have not tried it but you can forward your gmail to your comcast. Perhaps comcast won't blacklist gmail. The forwarding is under settings on gmail. I also should be able to put a Gmail folder in my Comcast Mailbox. and the (or a) folder is there, but only emails from Google are showing up there. I'll try forwarding. Well, finally I get a newsletter!! It was sent to my Gmail account and forwarded to my Comcast account. This works, but it shouldn't be this complicated. Quote Link to comment
Jayme H Posted April 29, 2014 Share Posted April 29, 2014 Hey everyone! Thanks for your patience with the missing newsletters. I had another chat with I.T. yesterday and I know that they moved e-mails to another server that has a "higher reputation" with Comcast. They will be looking into why the current one still has such a bad reputation, since they have removed all the accounts that were giving them a hard bounce message. Hopefully the server switch should fix things again. Don't want you guys to be left in the dark. Quote Link to comment
+ecanderson Posted April 29, 2014 Share Posted April 29, 2014 Thanks for the update, Jayme. Will provide you with another update next Monday regardless of outcome. Quote Link to comment
+Mud Dancer Posted May 3, 2014 Share Posted May 3, 2014 The weekly newsletter isn't showing events that are closest in proximity and therefore I don't see local ones listed. From event listings in the past the one that was most useful was when the newsletter listed events within the next week in order by distance from my home coordinates. I do see distance indicated but there are closer ones being held this week that are not in the list and therefore not getting the exposure we would hope for. Quote Link to comment
+ecanderson Posted May 5, 2014 Share Posted May 5, 2014 FWIW: Server swap seems to have been effective. Got a newsletter today. That said, I've learned to wait to open the Champagne until a few more weeks with success! Quote Link to comment
+ecanderson Posted May 13, 2014 Share Posted May 13, 2014 (edited) Guess we're back to square one. No newsletter received on 12 May, nor this morning on 13 May. EDIT: Strike that. Just arrived around 1pm MDT on Tuesday. Later than before, but at least here! Edited May 13, 2014 by ecanderson Quote Link to comment
+cerberus1 Posted May 13, 2014 Share Posted May 13, 2014 The weekly newsletter isn't showing events that are closest in proximity and therefore I don't see local ones listed. From event listings in the past the one that was most useful was when the newsletter listed events within the next week in order by distance from my home coordinates. I do see distance indicated but there are closer ones being held this week that are not in the list and therefore not getting the exposure we would hope for. We've been getting that on n off... Lately, all "nearby" events are anything but. This newsletter, the nearest "nearby" event is 108 miles away (as the geocrow flies), which is more like 200+, in a State I don't reside in. - It'd be nice to rig it like notifications for distance. We'd be happy with a "you have no nearby events" note, since there's no way we'd drive 200 miles for a meet n greet. Quote Link to comment
+niraD Posted May 14, 2014 Share Posted May 14, 2014 The weekly newsletter isn't showing events that are closest in proximity and therefore I don't see local ones listed. From event listings in the past the one that was most useful was when the newsletter listed events within the next week in order by distance from my home coordinates. I do see distance indicated but there are closer ones being held this week that are not in the list and therefore not getting the exposure we would hope for.We've been getting that on n off...Lately, all "nearby" events are anything but. This newsletter, the nearest "nearby" event is 108 miles away (as the geocrow flies), which is more like 200+, in a State I don't reside in. - It'd be nice to rig it like notifications for distance. We'd be happy with a "you have no nearby events" note, since there's no way we'd drive 200 miles for a meet n greet. I would love to be able to control the "search radius" for nearby events in the newsletter. This week, half the caches were more than 100 miles away. And 9 of the 10 events were more than 50 miles away. If you're going to limit the notifications to 10 events, then I'd rather err on the side of local events further in the future, instead of more distant events that are coming sooner. Quote Link to comment
+ecanderson Posted May 23, 2014 Share Posted May 23, 2014 Again, arrived 'a day late' compared to historical delivery, but I can definitely live with Tuesday! Quote Link to comment
+cerberus1 Posted June 2, 2014 Share Posted June 2, 2014 Got the newsletter today. Was gonna question through "contact us", but all in the drop down relate to problems, bugs and marketing, not "just a question". There's a suggestion to put your pants in your socks to keep critters from crawling on your legs. Until I started using permethrin for insects, ticks and chiggers buried through the socks. Curious where folks come up with this stuff... There's also a note to purchase tick repellent. No mention of DEET or permethrin, never heard of tick repellent and would like to know where folks would buy it. Quote Link to comment
+larryc43230 Posted June 2, 2014 Share Posted June 2, 2014 No mention of DEET or permethrin, never heard of tick repellent and would like to know where folks would buy it. Here you go: Green Mountain Tick Repellent Never tried it and probably won't. Ingredients are listed as rose geranium, lemongrass essential oil, cedar wood essential oil, alcohol, and filtered water. I'm guessing it smells good, anyway. --Larry Quote Link to comment
+cerberus1 Posted June 2, 2014 Share Posted June 2, 2014 No mention of DEET or permethrin, never heard of tick repellent and would like to know where folks would buy it. Here you go: Green Mountain Tick Repellent Never tried it and probably won't. Ingredients are listed as rose geranium, lemongrass essential oil, cedar wood essential oil, alcohol, and filtered water. I'm guessing it smells good, anyway. --Larry Same here (if that's what they're suggesting). - But I'd think it odd that Groundspeak would refer a product not fully tested... Maybe they simply meant insect repellent and spell check changed it. Quote Link to comment
+ecanderson Posted June 4, 2014 Share Posted June 4, 2014 FWIW, and a drift back on target, since moving to the new server, newsletters arriving like clockwork on Tuesdays. Quote Link to comment
Jayme H Posted June 10, 2014 Share Posted June 10, 2014 Glad to hear it, ecanderson. Thanks for the update! Quote Link to comment
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