Cannot renew premium membership

[+Bushwhack Bob]

My account expires 3/16/13 and I am unable to update my credit card info.

 

The webpage takes the credit card info, then hangs with the message "Processing" at the bottom of the page. I have tried four times on Macs and PCs and waited an hour. Nothing works.

 

Send email to Groundspeak yesterday, but I guess nobody is home.

[+cerberus1]

Someone else posted a while back with issues similar and after presenting an unusual way to "beat the system" (the "Am I stupid" thread found below this one), a lackey responded.

Guess it's best to wait...

[Sara B]

My account expires 3/16/13 and I am unable to update my credit card info.

 

The webpage takes the credit card info, then hangs with the message "Processing" at the bottom of the page. I have tried four times on Macs and PCs and waited an hour. Nothing works.

 

Send email to Groundspeak yesterday, but I guess nobody is home.

 

Hello Bushwhack Bob - I am very sorry to hear of the troubles you were experiencing. I will respond to this issue in the email you have written to us.

 

Best Regards,

 

Sara

Community Relations Specialist

[+wmpastor]

My account expires 3/16/13 and I am unable to update my credit card info.

 

Send email to Groundspeak yesterday, but I guess nobody is home.

You haven't dissed any Reviewers lately, have you??

[+Cardinal Red]

Someone else posted a while back with issues similar and after presenting an unusual way to "beat the system" (the "Am I stupid" thread found below this one), a lackey responded.

Guess it's best to wait...

I might know a little bit about this since "I am Spartacus". I mean: "I am Stupid". I was dealing with a reoccurring membership that was linked to a Credit Card that had supposedly just expired and COULD NOT BE UPDATED ON THE SITE. It would also hang in "Processing". I was on an even tighter schedule for membership expiration than you. Did you ever see the commercials where the "Bank" answers customers requests with a computerized teller that isn't actually listening to the question? I still don't know how this would have shaken out if I had not solved the problem on my own. Although they did indicate they would pass my frustrations on to the developers. Welcome to the club? I was even offered the chance to: "Provide us with feedback about our service", but didn't bother. I can't see what possible good would have come out of it. But I guess that is what I did just now.

 

If all else fails, buy yourself a GIFT membership. It will go right through.

[+luckycharmer]

I just did a 1 year renewal using credit card, Firefox and a dialup connection and it went right through. No problem for me.

[+GeoTrekker26]

I just did a 1 year renewal using credit card, Firefox and a dialup connection and it went right through. No problem for me.

 

Did you have to update your CC info as the OP had to do?

[+luckycharmer]

Yes. Same information but a new expiration date.

[+Cardinal Red]

Yes. Same information but a new expiration date.

 

I have been a Premium Member probably about as long as you (I started out as a Basic for a while). My experiences mirrored your most recent one until I became a reoccurring membership account (still not sure how that happened. Perhaps a drug addled state from a hospital bed at that time). Is reoccurring membership status a common thread for those experiencing or not experiencing problems?

 

I cancelled that status during this renewal fiasco thinking it might help immediately. It didn't. In the subsequent correspondence with HQ I was advised to re-initiate reoccurring membership status during my next renewal (without any clue from them about what the problem was or how it would have shaken out had I not latched on to my self help creative solution). Don't hold your breath Groundspeak. Not gonna happen. I'm gonna stick with what worked for me in the past.

[+Cardinal Red]

My first ever double post. I though I knew how to avoid that.

Edited March 15, 2013 by Cardinal Red