knowschad Posted December 19, 2011 Share Posted December 19, 2011 They are expensive. But for important purchases, I don't care. They have saved me hundreds of dollars over the years by letting me return my mistakes. They took my Colorado 400T back, no questions asked. I replaced it with a 60CSx. I had used the Colorado for about a month. I bought a $200 pair of winter boots from them once that never did feel right. The eyelets rubbed on my angle bone, making it unbearably sore. The gal in the shoe area spent almost an hour hammering on it in an attempt to soften the leather. That didn't work, so I brought them in again, for more of same. Still didn't work. A full year later, I went back to buy a new pair, figuring I'd just have to "eat" the old ones that I couldn't wear. I mentioned them to the clerk, who told me to return them. Again, returned with a smile, and no questions. They are great, the staff is knowledgeable and helpful, and I am willing to vote with my wallet for that sort of store. Considering the cost of gas and time spent maybe you should find a store who sells you the right product the first time. A person should never buy boots that do no feel right, they are never going to get better. When I was selling boots I would gat an customer once in a while that would onlky look at price, these customers always thought the boots would get better over time, they were always wrong. If the boot don't fit-don't buy it. It is not always the fault of the boot seller. As a seller you can only do so much to halp a person make a proper purchase, but the sellers always get blamed for a bad fit. In my case, they felt fine when I was trying them on in the store. It was only after being out and about for a few hours that I would become sensitized to the pressure of the rivet on the lacehook . Quote Link to comment
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.