+Lonewolfz Posted August 31, 2011 Share Posted August 31, 2011 Hello , Just purchased a 12 month membership today , is there any reason that in my account page it says expires on November 2011? Kind regards. Quote Link to comment
+mpilchfamily Posted August 31, 2011 Share Posted August 31, 2011 Contact GS about the issue. They don't monitor the forums. From what i hear there is a bug in the system that causes it and they need to be notified to correct it. Quote Link to comment
+Earwen87 Posted August 31, 2011 Share Posted August 31, 2011 Contact GS about the issue. They don't monitor the forums. From what i hear there is a bug in the system that causes it and they need to be notified to correct it. I have a similiar problem. Is there an email adress I can contact? Or where can I find this email adress? Quote Link to comment
+mpilchfamily Posted August 31, 2011 Share Posted August 31, 2011 (edited) Main site bottom of the page in the middle, click on Contact. http://www.geocaching.com/contact/default.aspx Edited August 31, 2011 by mpilchfamily Quote Link to comment
+Earwen87 Posted August 31, 2011 Share Posted August 31, 2011 thanks for the link Quote Link to comment
+mpilchfamily Posted August 31, 2011 Share Posted August 31, 2011 Just so you know the main page of most web sites will have a link to contact info at the bottom or somewhere on the page. At least the ones supported by companies that care about customer service. Quote Link to comment
+Earwen87 Posted August 31, 2011 Share Posted August 31, 2011 I know, but somehow I didn't find it here. The Contact Link is not working at the moment. hopefully it will work again soon. Quote Link to comment
+Skyteus Posted August 31, 2011 Share Posted August 31, 2011 Have the same problem: purchased today (aug 31 2011) and the premium membership runs from 09/25/2010 to 09/25/2011. Seems like a databank error to me. Wasn't able to submit a request because the request form (link above) seems to be down (page not reachable). Quote Link to comment
+Earwen87 Posted August 31, 2011 Share Posted August 31, 2011 I used this email: contact@geocaching.com from Groundspeak.com. I hope they will send me an answer soon. Quote Link to comment
+t4e Posted August 31, 2011 Share Posted August 31, 2011 Hello , Just purchased a 12 month membership today , is there any reason that in my account page it says expires on November 2011? Kind regards. because you bought the 3 months only? how much did you pay? Quote Link to comment
+Lonewolfz Posted September 1, 2011 Author Share Posted September 1, 2011 Hello , Just purchased a 12 month membership today , is there any reason that in my account page it says expires on November 2011? Kind regards. because you bought the 3 months only? how much did you pay? Greetings from Groundspeak! Your purchase of a Groundspeak Premium Membership was successful! We billed you for 30.00 USD on Invoice Number GSPK....... Cheers, The Groundspeak Team Quote Link to comment
+Lonewolfz Posted September 1, 2011 Author Share Posted September 1, 2011 Ok , Just checked my account again and it seems to have been fixed , Quote Link to comment
+Skyteus Posted September 2, 2011 Share Posted September 2, 2011 Have the same problem: purchased today (aug 31 2011) and the premium membership runs from 09/25/2010 to 09/25/2011. Seems like a databank error to me. Wasn't able to submit a request because the request form (link above) seems to be down (page not reachable). My renewal date is also fixed - everything's fine now Quote Link to comment
+popokiiti Posted September 2, 2011 Share Posted September 2, 2011 There was a similar error earlier this year, I phoned GS and spoke with a very helpful Lackey after I'd sent a couple of emails. Got it sorted when they did a fix. Cyber*hist* happens... Quote Link to comment
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