+Clint Cachewood Posted May 3, 2011 Posted May 3, 2011 Quick question. Why do almost all premium members description under there avatar say premium member then under that it says group + premium member? Under mine it only says premium member. Also there is no icon under my avatar for pm's. Quote
+mpilchfamily Posted May 3, 2011 Posted May 3, 2011 The title under your avatar can be customized. It just defaults to member and Premium Member. Can't remember if a customized forum title is a PM benefit or not. The real indicator of having a paid membership in what shows under Groups:. When did you activate your PM? You may have to log off the forums and the site and back on again to get it to show correctly. Quote
+Clint Cachewood Posted May 3, 2011 Author Posted May 3, 2011 I upgraded this past Sunday 4/30. I have tried logging out and then back in. Quote
+StarBrand Posted May 3, 2011 Posted May 3, 2011 I upgraded this past Sunday 4/30. I have tried logging out and then back in. On the forums?? Or the main site? Quote
+NanCycle Posted May 3, 2011 Posted May 3, 2011 Quick question. Also there is no icon under my avatar for pm's. Yes, there is--except when you're looking at it. I guess there's no need to PM yourself. Quote
+Clint Cachewood Posted May 3, 2011 Author Posted May 3, 2011 I upgraded this past Sunday 4/30. I have tried logging out and then back in. On the forums?? Or the main site? Both Quick question. Also there is no icon under my avatar for pm's. Yes, there is--except when you're looking at it. I guess there's no need to PM yourself. I thought that might be the case. Just figured while I was at it I would throw it in the mix. Quote
+Clint Cachewood Posted May 4, 2011 Author Posted May 4, 2011 OK. I have logged out and back in both on the forums and geocaching.com. I have all the benefits of a premium member on geocaching.com. On the forums still no group + premium member status. Also I see no off topic forum. Any Ideas? Quote
+briansnat Posted May 7, 2011 Posted May 7, 2011 It says Premium Member now. I guess you did something that worked. Quote
+Clint Cachewood Posted May 7, 2011 Author Posted May 7, 2011 Under my avatar it says premium member but where it says group it only says member. Almost all premium members it says Group + premium member. Also I do not have access to an off topic forum. Quote
+popokiiti Posted May 7, 2011 Posted May 7, 2011 Seems as if there is a hiccup - as a PM, you should be able to see/access the Off Topic forum. 'Tis a mystery, that's for sure. I wish I had an answer... Quote
+Clint Cachewood Posted May 7, 2011 Author Posted May 7, 2011 Seems as if there is a hiccup - as a PM, you should be able to see/access the Off Topic forum. 'Tis a mystery, that's for sure. I wish I had an answer... How do I get this resolved? Quote
+BuckeyeClan Posted May 8, 2011 Posted May 8, 2011 Seems as if there is a hiccup - as a PM, you should be able to see/access the Off Topic forum. 'Tis a mystery, that's for sure. I wish I had an answer... How do I get this resolved? Try sending an e-mail to contact@geocaching.com. I'm sure they'll take care of it! Quote
+Clint Cachewood Posted May 8, 2011 Author Posted May 8, 2011 Try sending an e-mail to contact@geocaching.com. I'm sure they'll take care of it! Thanks Quote
+Ambient_Skater Posted May 8, 2011 Posted May 8, 2011 I can't see the Off Topic forum either. I thought it was removed or something. Quote
Pup Patrol Posted May 8, 2011 Posted May 8, 2011 (edited) Yup, it must say "Group: +Premium Members" and not just "Group: Members". Contacting Groundspeak is the best bet. There's more benefits to Premium Membership than being able to view and post in Off Topic. See the Knowledge Books' list and explanations of the different PM features here: http://support.Groundspeak.com/index.php?pg=kb.book&id=5 Edited May 8, 2011 by Pup Patrol Quote
+Clint Cachewood Posted May 8, 2011 Author Posted May 8, 2011 I can't see the Off Topic forum either. I thought it was removed or something. I sent an email to the link proved last night. I know they are very busy but would like to see this resolved soon. My money is as good as the next cachers. Quote
+StarBrand Posted May 8, 2011 Posted May 8, 2011 Try logging out of the forums, close your browser and then use the link to the forums off of the main site to get back into the forums and logging in. Quote
+mpilchfamily Posted May 8, 2011 Posted May 8, 2011 They just did some sort of forum update but your account looks unchanged. Maybe another log out and back in again. Not sure what they did here. Quote
+Clint Cachewood Posted May 8, 2011 Author Posted May 8, 2011 They just did some sort of forum update but your account looks unchanged. Maybe another log out and back in again. Not sure what they did here. No dice. Quote
Keystone Posted May 8, 2011 Posted May 8, 2011 I can't see the Off Topic forum either. I thought it was removed or something. I sent an email to the link proved last night. I know they are very busy but would like to see this resolved soon. My money is as good as the next cachers. During the weekend, customer service support is limited. You will likely hear back during the work week when the Lackeys are back at the Lily Pad. Thanks for your patience. Quote
+Clint Cachewood Posted May 8, 2011 Author Posted May 8, 2011 During the weekend, customer service support is limited. You will likely hear back during the work week when the Lackeys are back at the Lily Pad. Thanks for your patience. Hey. Thanks for the reply. I got time and I know they are busy. Quote
+Clint Cachewood Posted May 8, 2011 Author Posted May 8, 2011 Try logging out of the forums, close your browser and then use the link to the forums off of the main site to get back into the forums and logging in. Ive tried that. Also, I cleared cookies & saved passwords, closed out the browser, restarted the computer and then logged into both the main sit and then the forum. Still no go. Quote
+BuckeyeClan Posted May 8, 2011 Posted May 8, 2011 Try logging out of the forums, close your browser and then use the link to the forums off of the main site to get back into the forums and logging in. Ive tried that. Also, I cleared cookies & saved passwords, closed out the browser, restarted the computer and then logged into both the main sit and then the forum. Still no go. I'm pretty sure I saw a few other people complaining about the same problem a few weeks ago. I think e-mailing Groundspeak got it resolved. There have also been a few complaints of people renewing their Premium Membership, and the next renewal date being wrong. Maybe they are having some glitches with that system? Quote
+Team Van Dyk Posted May 10, 2011 Posted May 10, 2011 Same problem. Been a premium member for a few weeks now...yet...no premium access on the forum. Please advise. thanks! Quote
Pup Patrol Posted May 10, 2011 Posted May 10, 2011 (edited) Same problem. Been a premium member for a few weeks now...yet...no premium access on the forum. Please advise. thanks! Is it just the forum? Can you run PQ's? Can you use "favorites" points? Those are just two of the benefits of Premium Membership. Oh, and another useful benefit: bookmarks. Contact Groundspeak, that's really all that anyone here on the forums can advise you to do. Edited May 10, 2011 by Pup Patrol Quote
+popokiiti Posted May 10, 2011 Posted May 10, 2011 Try logging out of the forums, close your browser and then use the link to the forums off of the main site to get back into the forums and logging in. Ive tried that. Also, I cleared cookies & saved passwords, closed out the browser, restarted the computer and then logged into both the main sit and then the forum. Still no go. I'm pretty sure I saw a few other people complaining about the same problem a few weeks ago. I think e-mailing Groundspeak got it resolved. There have also been a few complaints of people renewing their Premium Membership, and the next renewal date being wrong. Maybe they are having some glitches with that system? Yep - I'm one of those! Renewed yesterday (PM good until May 18/2011) but after paying for a year - good until April 23/2012. Shafted out of 25 days! It'll be fixed, I'm sure. Please let them know... contact@geocaching.com as suggested. I did! Quote
+BuckeyeClan Posted May 10, 2011 Posted May 10, 2011 I've noticed a few other posters who have this discrepancy--it says "Premium Member" under their avatar, but "Members" in the group. I have a feeling it's more widespread than just a few people. Thing is, new Premium Members may not even realize that there is an Off Topic forum that they are supposed to be able to access. Quote
+Team Van Dyk Posted May 10, 2011 Posted May 10, 2011 Same problem. Been a premium member for a few weeks now...yet...no premium access on the forum. Please advise. thanks! Is it just the forum? Can you run PQ's? Can you use "favorites" points? Those are just two of the benefits of Premium Membership. Oh, and another useful benefit: bookmarks. Contact Groundspeak, that's really all that anyone here on the forums can advise you to do. Yes, it's just the forum. All other features work fine. Quote
+StarBrand Posted May 10, 2011 Posted May 10, 2011 Still no good. Keep it up - we need regular reports...... Quote
+Clint Cachewood Posted May 10, 2011 Author Posted May 10, 2011 Still no good. Keep it up - we need regular reports...... The last post was for Groundspeak. I was contacted by them. They tried to correct the error in my account. I should have explained in last post. I plan on keeping this post alive until it is fixed. I have noticed a lot of members with the same problem that I am having. If they see this thread they may relize there account is jaked up too. If it is bothering you , don't read the thread. Quote
+StarBrand Posted May 10, 2011 Posted May 10, 2011 Still no good. Keep it up - we need regular reports...... The last post was for Groundspeak. I was contacted by them. They tried to correct the error in my account. I should have explained in last post. I plan on keeping this post alive until it is fixed. I have noticed a lot of members with the same problem that I am having. If they see this thread they may relize there account is jaked up too. If it is bothering you , don't read the thread. Not bothering me in the least - I find it somewhat humorous!! Quote
+BuckeyeClan Posted May 10, 2011 Posted May 10, 2011 Still no good. Keep it up - we need regular reports...... The last post was for Groundspeak. I was contacted by them. They tried to correct the error in my account. I should have explained in last post. I plan on keeping this post alive until it is fixed. I have noticed a lot of members with the same problem that I am having. If they see this thread they may relize there account is jaked up too. If it is bothering you , don't read the thread. Make sure you log out of the forums, and then connect to the forums through the link from the geocaching.com site after any fix that they do (or attempt to do). It might be a good idea to post a topic on the Feedback site, too. It probably won't help you any at this point, but it might bring it to their attention that it isn't an isolated incident. Quote
+Clint Cachewood Posted May 10, 2011 Author Posted May 10, 2011 Still no good. Keep it up - we need regular reports...... The last post was for Groundspeak. I was contacted by them. They tried to correct the error in my account. I should have explained in last post. I plan on keeping this post alive until it is fixed. I have noticed a lot of members with the same problem that I am having. If they see this thread they may relize there account is jaked up too. If it is bothering you , don't read the thread. Not bothering me in the least - I find it somewhat humorous!! What exactly is so humorous about it? The fact that I payed and still don't have the same privileges that you enjoy? Or the fact that I won't just settle for nothing? I would like to read and possibly get involved with the off topic forum. Quote
+StarBrand Posted May 10, 2011 Posted May 10, 2011 (edited) ... What exactly is so humorous about it? The fact that I payed and still don't have the same privileges that you enjoy? Or the fact that I won't just settle for nothing? I would like to read and possibly get involved with the off topic forum. Very sorry - no offense intended at all - I understand it is not humorous to you in the least. Here - have a donut..... What strikes me as funny is that something as fundamental as marking an account into the correct category after accepting money from a paying customer seems to be so very difficult. Forget any site upgrades or speed upgrades - if you can't handle a customer payment right - things look really bad. Especially after so many days. I am so sorry this has happened and I wish I could personally help you out. I have a great deal of faith in the folks up at HQ though -so i hope it gets worked out real soon. I am certain this issue has caught some high priority - must be sticky programming issue. Edited May 10, 2011 by StarBrand Quote
+Clint Cachewood Posted May 10, 2011 Author Posted May 10, 2011 ... What exactly is so humorous about it? The fact that I payed and still don't have the same privileges that you enjoy? Or the fact that I won't just settle for nothing? I would like to read and possibly get involved with the off topic forum. Very sorry - no offense intended at all - I understand it is not humorous to you in the least. Here - have a donut..... What strikes me as funny is that something as fundamental as marking an account into the correct category after accepting money from a paying customer seems to be so very difficult. Forget any site upgrades or speed upgrades - if you can't handle a customer payment right - things look really bad. Especially after so many days. I am so sorry this has happened and I wish I could personally help you out. I have a great deal of faith in the folks up at HQ though -so i hope it gets worked out real soon. I am certain this issue has caught some high priority - must be sticky programming issue. Thanks. I am sorry if I got a little hot under the collar. It is sometimes hard to judge the tone of a post. I certainly do not visit these forums to pick fights with other cachers. I know it is not all that big of a deal and really never expected all this from a simple question. Quote
sabrefan7 Posted May 10, 2011 Posted May 10, 2011 I know it is not all that big of a deal and really never expected all this from a simple question. Your not feeling Lucky yet are ya could be cuz its for secret Platinum Members Quote
+Clint Cachewood Posted May 10, 2011 Author Posted May 10, 2011 I know it is not all that big of a deal and really never expected all this from a simple question. Your not feeling Lucky yet are ya could be cuz its for secret Platinum Members Dam it. You guys play dirty. Quote
+BuckeyeClan Posted May 11, 2011 Posted May 11, 2011 I know it is not all that big of a deal and really never expected all this from a simple question. Your not feeling Lucky yet are ya could be cuz its for secret Platinum Members Dam it. You guys play dirty. Ohhh, you don't want to go to Off Topic anyways. Everybody who hangs out there is kinda weird! Quote
Pup Patrol Posted May 11, 2011 Posted May 11, 2011 Well, here's my story: Years ago, we paid for the Premium Membership. After that first year was up, we didn't renew. But... this account was still able to access the Off Topic forum. Nope, none of the important PM features worked, just the ability to read and post in the OT forum. Very strange, and it stayed that way for all the years that we were non-PM. The forum still showed a "Premium Member" designation, but the important +Premium Member wasn't there, which was correct. I've paid for PM again this year, mostly to access the favourites points, PQ's and the bookmark lists. (Whoo hoo, I can access my bookmarks again!) So, there's been "strange" happenings with people's designations before, but as long as it doesn't affect the important features, that's the main thing. Being able to read OT isn't a big deal, I don't think. Being able to add an avatar or a sig line is nice, but doesn't affect the playing of the game, no? Quote
Pup Patrol Posted May 11, 2011 Posted May 11, 2011 Ohhh, you don't want to go to Off Topic anyways. Everybody who hangs out there is kinda weird! "quirky" ... yeah, quirky. Quote
+Clint Cachewood Posted May 11, 2011 Author Posted May 11, 2011 I know it is not all that big of a deal and really never expected all this from a simple question. Your not feeling Lucky yet are ya could be cuz its for secret Platinum Members Dam it. You guys play dirty. Ohhh, you don't want to go to Off Topic anyways. Everybody who hangs out there is kinda weird! Ohhh, you don't want to go to Off Topic anyways. Everybody who hangs out there is kinda weird! "quirky" ... yeah, quirky. I'm weird and quirky. I'd fit in perfectly in the OT forums. I know it. Quote
Pup Patrol Posted May 11, 2011 Posted May 11, 2011 I hope you (and any other folks with this same glitch) get this straightened out soon. It just seems odd (to me) that there is a "disconnect" somewhere along the line. Quote
+popokiiti Posted May 11, 2011 Posted May 11, 2011 I got an acknowledgement of my email regarding incorrect expiration of PM date. Nothing else yet....I guess I'll have to wait awhile - the poor beggars are probably tearing their hair out at the Lily Pad. Quote
+popokiiti Posted May 12, 2011 Posted May 12, 2011 Got a note that my issue has been forwarded to the developers. I also called the Lily Pad earlier today and discussed this. I also got another email.....reminding me my PM expires in about 7 days... :laughing: so it's good to know there is a reminder service set up. Quote
+Clint Cachewood Posted May 12, 2011 Author Posted May 12, 2011 Got a note that my issue has been forwarded to the developers. I also called the Lily Pad earlier today and discussed this. I also got another email.....reminding me my PM expires in about 7 days... :laughing: so it's good to know there is a reminder service set up. Yes I got the same email. Looks like they are working on a fix. It's a good thing. I am noticing a lot of members with the same problem. Quote
+JBnW Posted May 12, 2011 Posted May 12, 2011 I know it is not all that big of a deal and really never expected all this from a simple question. Your not feeling Lucky yet are ya could be cuz its for secret Platinum Members Dam it. You guys play dirty. Ohhh, you don't want to go to Off Topic anyways. Everybody who hangs out there is kinda weird! Ohhh, you don't want to go to Off Topic anyways. Everybody who hangs out there is kinda weird! "quirky" ... yeah, quirky. I'm weird and quirky. I'd fit in perfectly in the OT forums. I know it. If it makes you feel any better, we can start a thread in OT about for you if when you get access to that forum. Quote
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