+janandsteve Posted February 23, 2011 Share Posted February 23, 2011 (edited) I return to the topic of the infamous squeaky case of the 62s - the 'Top-of-the-line' model from Garmin. If yours is squeaky - dont be fobbed off... read on..... I bought my 62s approx 6 months ago from one of the large Garmin resellers here in the UK. I noticed the squeaky case and informed the reseller within a few days. I got them to check their other stock ( 10 I think they had in at the time ) and they told me all the others had the same problem - so I know some of you out there will have the same problem. As this was the case, there was no point me swapping the unit for another with a similar problem. I was advised to contact Garmin, which I did. I got the fob off - 'it doesnt effect the functionality of the unit, hence not covered under warranty'. I was a bit stuck. I left it a few months and then rang Garmim again..... got the same fob off - almost to the word, as though they were reading from a sheet to tell everyone the same - I began to detect something was wrong. I intended to leave it a while until there were units been shipped that didnt have the problem. I had read that some of the models in the US were squeaky free - maybe it was just a batch problem here in Europe. I was prompted last week by a forum member on here ( thanks again - you know who you are ), that their unit was squeaky free. I rang my original supplier, and they told me that they were aware of the problem, but I should contact Garmin to see what their response was - any probs to get back to them. This didnt seem right... Contacted Garmin again and got the same reply to the word - 'it doesnt effect the functionality of the unit, hence not covered under warranty'. If you bought a new car and it had a squeaky door, you would expect the garage to get it in and at least sort it out - not tell you it is still driveable! I recontacted the reseller and after the guy spoke to 'his manager' he was back on the line telling me to send the unit in for a straight swap! I couldnt believe it - 6 months after purchase. I made the swap in person to check the unit and yes, I'm pleased to say that it is squeak free!! Just another example of the poor commitment and Customer Service from Garmin. In my opinion they should do a recall and sort people out, not fob them off and hope they go away. The moral of this post...... dont be fobbed off if you bought one of the earlier models - the squeaky case issue seems to be resolved - get yours exchanged today! Garmin's 'Top-of-the-line' model should be squeak free - my yellow etrex from 2002 was a very sturdy piece of plastic - I, and you, should expect the same from the 62s. ( The squeaky case issue is well documented on the internet - incl some you tube videos. Here's one: http://www.youtube.com/watch?v=FwtW2QuQxlk I think this unit is trying to tell us something.... have another listen...... ah yes, I got it now.... 'Dont be fobbed off by Garmin; send me back for a replacement' Hope this helps someone out there...... Edited February 23, 2011 by janandsteve Quote Link to comment
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