Problem logging into Forums

[+Huntleigh]

I know this is a bit OT but I don't have any faith in the new Feedback system. Why do you "Vote" on reporting a bug? Anyway, perhaps there isn't a bug and we're doing something wrong and some of the more experienced hands here can help.

 

My daughter has a valid (non-Premium) GC account. She can log on to the GC site fine but when she tries to transfer to the forums it opens as a Guest login. If she tries to log on using her GC login it doesn't recognise it. If she tries to register it won't open a registration page- clicking on the Register link just returns you to the forum home page.

 

Any ideas? TIA

[+Team Taran]

Does your daughter's username include any non standard characters? I think things like ampersands etc can cause problems but I don't know anyway to fix it except create another account with no problem characters in the name.

[+gpsfun]

If you will try the feedback tab again, there is a link at the bottom of the menu which reads "Go to our Support Portal". Once there you will find links to quite a bit of good information, and on the left navigation box there is a link for "Submit a Request". You can write up the details of your daughter's account issue and someone from Groundspeak will respond with whatever assistance is needed.

 

Please bear in mind that this is a holiday weekend in the United States, the Seattle area is experiencing icy weather which tends to bring their traffic to a standstill, and there will be a backlog of assistance requests - so their response will probably be delayed.

 

In the mean time, watch for good suggestions in this forum thread from helpful users.

[RKip]

I find the entire forum system finicky. In this, the "regular" forum I cannot log-in, search, or write a query or reply using my original caching name (BKip). I have had the premium member account since 2003. Every couple of years I write a request for help to the folks at Groundspeak but the best they could come up with was to create a "sock puppet" account (this one, RKip), which works just fine.

 

Oddly enough, I can log-in to the Feedback forum with my original account (and my sock-puppet). With both accounts I can even write a reply (I never tried making a new topic), but I CAN NOT vote, with either account.

 

Odd stuff... mostly I just suck-it-up.

[+Huntleigh]

I find the entire forum system finicky. In this, the "regular" forum I cannot log-in, search, or write a query or reply using my original caching name (BKip). I have had the premium member account since 2003. Every couple of years I write a request for help to the folks at Groundspeak but the best they could come up with was to create a "sock puppet" account (this one, RKip), which works just fine.

 

Oddly enough, I can log-in to the Feedback forum with my original account (and my sock-puppet). With both accounts I can even write a reply (I never tried making a new topic), but I CAN NOT vote, with either account.

 

Odd stuff... mostly I just suck-it-up.

 

Interesting... I had wondered that as me and the apprentice shared the same email address that there might be some anti-sock puppet control in force. Bang goes that theory.

 

But we don't appear to be able to register a new login in any case—clicking on a 'register' link just returns you to the forum home page.

Edited November 25, 2010 by Huntleigh