Adoption of Coin Failed? - see post #23

[+LadyBee4T]

Has anyone had a problem with adoptions recently? I have two coins to be adopted to me and can't get them transferred. I have done this before without any problems whatsoever. Here are the steps I am using.

 

--click on the adoption link from the email--->sends me to the adoption page

--Put in the reference number of the coin and not the actual tracking number. (For one of them it is TBV43F) Then click on lookup

--Lookup takes me to the correct coin where I click yes to accept the adoption

--It then takes me to a page that has 3 logos at the top and only says

 

An Error Has Occurred

 

Your request has resulted in an error. Please return to this site's home page to continue.

 

I have tried this several times and always ends in the same message. Is this a Groundspeak issue?

[+Droo]

To receive adoptions I've usually only had to click on the "accept adoption" link in the email from the adopter. Have they changed the format?

[+LadyBee4T]

I find now that the forums have been drastically changed yesterday and the geocaching.com website topic has been moved. Who knows why but it has been. Right now to me it feels like a "brilliant" idea. anyway where ever this topic has been moved Groundspeak acknowledges there is a problem

 

http://feedback.geocaching.com/geocaching/...ption_error_500

 

In previous adoptions I have always had to go through the procedure I did with this one. Would have liked to have the one click adoption. Of course maybe I was just making it harder for myself

[+Eartha]

Those forums were moved to Get Satisfaction. See the feedback tab on the side of the geocaching.com website pages.

[+Relheok]

Everyone is having coin troubles.... In due time I suspect

[+Fiery Searcher]

I had the same thing happen to me, although I am the one adopting coins over to people.

 

I submitted eight (or so) coins yesterday for adoption, at least five people had trouble with their link. Two reported getting and error message of some sort. I advised most of them to contact Groundspeak, as I'm not sure what I can do about it on my end.

[pacman529]

i'm having the same issues

[+millieballon]

My last adoption is also not working.

[+Droo]

Add me to the list.... I was sent an adoption and when I try to accept it an error occurs. Something's broke!!

Edited August 22, 2010 by Droo

[+drneal]

me too!

 

ILYK

[kdlutz41]

Yes, I was trying set up an adoption and it will not let me, I have used both the

GC Code (GCXXX) or tracking ID (TBXXX) and the page comes back with

 

We could not find the listing from the code you provided.

[+ice13-333]

I have send an adoption to the new owner of one of my coins too and it can not be accepted...

[+Fiery Searcher]

I believe that until this "glitch" in the system is worked out, the only way to complete adoptions is to contact Groundspeak directly.

 

The instructions a few of the "Pay It Forward" recipients received was to have the coin owner (me) contact Groundspeak, list the TB##### reference code for the coin(s) I was trying to adopt over, and then the geocaching nicknames of who should receive each coin. I did this by filling out a REQUEST for assistance via the geocaching.com website.

 

I received an email within the day saying that all coins had been manually reassigned to the new owners.

 

If you are having difficulties receiving your adopted geocoin, I would advise contacting the person who currently owns the coin and have them contact Groundspeak.

 

Good luck, everyone!

[+Droo]

While the Lackeys have acknowledged the problem and are working on a fix there have only been 8 calls for assistance here..... fix it work order.

[+millieballon]

added 1 person having the same problem.

[Maine Family]

I added me to. I have 2 coins that I have adoption requests for .It must only be the adoption of coins because I adopted out 2 of my caches and that went through.

Edited August 22, 2010 by Maine Family

[+pastor_b]

same issue for me tonight in trying to adopt a coin

 

I'll subscribe to this forum and stay informed

 

thanks

[+NepoKama]

I'm seeing the same error trying to accept an adoption. Hopefully it will be fixed soon.

[+Ryder3 & Better Half]

We have had MANY of our coins that will not go through.

 

We are selling our collection out of need through E-bay,and this problem is messing up our feedback.

 

We have sent several messages to Groundspeak about this,starting SEVERAL days ago and STILL have not even got a reply! The least they could do is return our message and give us an idea what is up,and what(if anything) they are doing about it.Being ignored really is a bummer.

 

This is a VERY poor way to handle long time PAYING customers!

 

If anyone has recieved any info.from them we would like to hear about it.

 

Have a GREAT day!

 

(At least better than ours,LOL!)

 

R3&BH

[+GEO BEAR]

I've send 15 coins for adoption (just a bonus to a cache), and all of the actions fail, if people want to retrieve them. There is no real hurry, but it is a bit strange that you receive a mail, but cannot end the adoption process.

 

Looking forward to the reaction from GC.com

[+Fiery Searcher]

TO EVERYONE EXPERIENCING THIS PROBLEM:

 

Please let Groundspeak know! Droo has kindly provided a link, and there are now 13 people there with this same problem.

 

While the Lackeys have acknowledged the problem and are working on a fix there have only been 8 calls for assistance here..... fix it work order.

 

Groundspeak is aware that there IS a problem, but they perhaps don't understand just how widespread it is.

 

If you are trying to receive a coin/TB or adopt out a coin/TB, please go to Droo's link and click on the yellow button that says "I have this problem, too." GEO BEAR, Ryder3, NepoKama, and Pastor-B, your participation will get this claim up to 17 people with the same problem!

[+MHz]

I added my voice to the "Fix the problem" queue. Up to 16 people complaining. I've got 46 coins in my queue to adopt out. I'm waiting for the fix.

[Love]

As Nate said on Get Satisfaction, a fix will be in place soon. In the meantime, if you have any adoptions that need to be done right away, please submit a ticket and our Community Relations team can assist you.

 

We will need the email from the current owner of the trackable (please use the email address listed on your geocaching.com account). You'll want to include the tracking code and the username of the new owner.

[+drneal]

my adoption worked...time for everyone to try again!

 

ILYK

[Maine Family]

I have2 coins that I have been asked to adopt and when I click on accept it just goes to the adoption page to look up the coin or cache. Still won't let me accept.

Edited August 23, 2010 by Maine Family

[+Eartha]

Title updated to tell everyone to see post #23.

[+pastor_b]

yes, post #23

 

my adoption worked...trust yours will as well

 

seems to be "fixed"

 

great community involvement in the solution

 

[+ice13-333]

Mine has worked too now.

[+millieballon]

two adoptions came through.