Garmin BirdsEye - "Download failed" for every single image.

[lalittle]

I just purchased BirdsEye today, and so far every single image of every download I attempt gives me a "failed" report. In other words, every section I try to download gives me results like this:

 

Download status: Completed

Number of images: 2000

Download completed: 0

Download failed: 2000

Remaining Images: 0

 

What's interesting is that it takes a long time for the "images" to download, so it appears to be downloading something, but when it completes I have nothing.

 

I've tried numerous downloads with different detail levels and different size sections, including sections of only a couple square miles and only 100 or so images, but the same thing always happens. I found a few posts on the Garmin forums talking about similar experiences, but I figured I'd ask about this here.

 

Thanks for any feedback on this,

 

Larry

[+dfx]

yeah i've been getting that for the past few days too. it worked fine before, but on thursday or so it suddenly died. decided to sniff the network traffic, and it was in fact errors (or rather redirects, heh) coming from their servers, so something's broken on their side.

 

kinda sucks because i just bought the subscription last week, so this downtime doesn't make me too enthused about it

Edited July 25, 2010 by dfx

[+RocketMan]

Same problem here. I bought a subscription yesterday and have tried to download various areas at various resolutions and they all fail. Looks like Garmin needs to get their act together, particularly since they are charging money for this thing.

[+jeepdelfuego]

yeah i've been getting that for the past few days too. it worked fine before, but on thursday or so it suddenly died. decided to sniff the network traffic, and it was in fact errors (or rather redirects, heh) coming from their servers, so something's broken on their side.

 

kinda sucks because i just bought the subscription last week, so this downtime doesn't make me too enthused about it

 

Ditto

 

I just bought my subscription this morning and I have nothing to show for my $29.99.

[+jeepdelfuego]

yeah i've been getting that for the past few days too. it worked fine before, but on thursday or so it suddenly died. decided to sniff the network traffic, and it was in fact errors (or rather redirects, heh) coming from their servers, so something's broken on their side.

 

kinda sucks because i just bought the subscription last week, so this downtime doesn't make me too enthused about it

 

Ditto

 

I just bought my subscription this morning and I have nothing to show for my $29.99.

 

I just posted on the Garmin forums. Hopefully they'll get this fixed soon. Otherwise, I am going to ask for my money back.

[+TheBernician]

Thank god I found this post. I thought I was just stupid.

I also signed up last week and every image has failed to download.

"jeepdelfuego" could you post the link to the garmin forum so I can keep track of it. Cheers.

[+Team kizb]

Any updates about when BirdsEye will ba back up? I'm having the same issue.

[+Team kizb]

Just talked to Garmin Tech Support and they did say that the servers are done and don't know when they will be fixed.

 

Also saw this just pop up on Garmin Forum:

 

We are currently investigating the BirdsEye outage that occurred over the weekend.

It appears that service was restored around 9AM PDT this morning.

I'll post again when we have more information.

 

I'm at work, but can anyone confirm BirdsEye is working again?

[savant9]

Ya it works, and its is fast too!! well I guess until everyone else starts grabbing images...

 

-Update, its slow again.... but no errors.

Edited July 26, 2010 by savant9

[+steenroller]

Glad to know its not me. I downloaded a couple of maps and then it quit working this weekend. I was waiting for a reply from Garmin but figured this was the problem.

[+dfx]

yep, all back to working again.