How long does it take to get a response from the Groundspeak team?

[+New Forest spritelets]

When my auto renewal failed I manually decided to pay with Paypal which glitched halfway through, so went on to pay with a credit card. Sadly, both payments appear to have been made and despite trying to contact Groundspeak since May 29 have had zero response. Does anyone have any experience with their response to this sort of thing or have any advice for getting my money back? Thanks

[+The Blorenges]

As the 29th May was a Saturday and Monday 31st was a federal holiday in USA, the very earliest I would have expect a response would have been yesterday (Tuesday). As it was a long weekend holiday and geocachers will probably have been busy and today is also a 'Site Update Day' I'd guess things are pretty busy over at the Lily Pad just at the moment. Groundspeak have a good record for getting such glitches sorted out... Just wait a while longer...

 

MrsB

[+New Forest spritelets]

As the 29th May was a Saturday and Monday 31st was a federal holiday in USA, the very earliest I would have expect a response would have been yesterday (Tuesday). As it was a long weekend holiday and geocachers will probably have been busy and today is also a 'Site Update Day' I'd guess things are pretty busy over at the Lily Pad just at the moment. Groundspeak have a good record for getting such glitches sorted out... Just wait a while longer...

 

MrsB

 

Thanks very much Mrs B! Am ignorant in the ways of most things American. Will try to be patient

[+sTeamTraen]

Groundspeak takes premium membership questions pretty seriously (seeing as how it pays the rent) and by now they know pretty well all of the glitches which can occur.

[Rhialto]

I wrote to contact@geocaching.com May 22nd and still no answer.

[+New Forest spritelets]

Refunded this evening - no hassle.

thanks for all the advice

[Rhialto]

That's the only way? Well, renew date is coming very soon so I may hold until I get a reply.

[+Michael]

That's the only way? Well, renew date is coming very soon so I may hold until I get a reply.

 

I saw your comment here and responded to your email. As I said there, we are sorry for the delay.