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Otterbox is a great company. Great customer service.


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Just getting back into caching.

On getting out the old otterbox 1900 (that has protected my delicate ppc for over 5 years in all sorts of stupid situations) I found that the rubber had degraded and the hard screen protector would not seat correctly anymore.

 

Now this unit owes us nothing, it has been worth every penny so I opted to just buy a new one.

Only to find they no longer sell the 1900.

I contacted otterbox asking why they no longer stocked them and apparently they have a newer/slimmer model.

I explained my situation and the guy just said ' no problem we will replace the entire unit' :rolleyes:

 

I am that impressed with this level of customer service that I will be buying the new version of the case.

 

So if you need to protect any delicate electronics out in the field.

Have a look a the otterbox brand, great products, great customer service, great warranties, great value.

 

Mick

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Just getting back into caching.

On getting out the old otterbox 1900 (that has protected my delicate ppc for over 5 years in all sorts of stupid situations) I found that the rubber had degraded and the hard screen protector would not seat correctly anymore.

 

Now this unit owes us nothing, it has been worth every penny so I opted to just buy a new one.

Only to find they no longer sell the 1900.

I contacted otterbox asking why they no longer stocked them and apparently they have a newer/slimmer model.

I explained my situation and the guy just said ' no problem we will replace the entire unit' :)

 

I am that impressed with this level of customer service that I will be buying the new version of the case.

 

So if you need to protect any delicate electronics out in the field.

Have a look a the otterbox brand, great products, great customer service, great warranties, great value.

 

Mick

Anyone interested in one see my post in the car boot thread

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I can not vouch for otter box service, but I have been using otter box since I started paperless caching.

 

It has been a really handy piece of kit in all weathers and even a clumsy oaf like me has been unable to break, lose or drown his PDA (so far).

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I can not vouch for otter box service, but I have been using otter box since I started paperless caching.

 

It has been a really handy piece of kit in all weathers and even a clumsy oaf like me has been unable to break, lose or drown his PDA (so far).

 

Yes they are great pieces of kit.

 

I found it astounding that a company producing astounding kit didn't make a production run of replaceable spares before ceasing production of the unit. Or at least having records of last supplies issued to stockists.

 

Luckily I found spares very locally but often these very small parts are not advertised.

 

Many reputable companies keep or will make parts for previous models, Otterbox failed in this respect. :)

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