+FunkyCachers Posted May 1, 2010 Share Posted May 1, 2010 I just upgraded to a premium member on April 28, 2010 and I went to download a PQ for tomorrow and it said I needed to upgrade my membership??? What happened? Where did my 30$ go? Has this happened to anyone else? Link to comment
+fegan Posted May 1, 2010 Share Posted May 1, 2010 I just upgraded to a premium member on April 28, 2010 and I went to download a PQ for tomorrow and it said I needed to upgrade my membership??? What happened? Where did my 30$ go? Has this happened to anyone else? When I look at your public profile page it says "Member" rather than "Premium Member" so I would have to guess that you either haven't validated your account or your Premium payment was not accepted. Link to comment
+fegan Posted May 1, 2010 Share Posted May 1, 2010 (edited) that's twice tonight that I've 'double posted' Edited May 1, 2010 by fegan Link to comment
Keystone Posted May 1, 2010 Share Posted May 1, 2010 Was this your first time trying to obtain a pocket query? If so, have you accepted the terms of use license agreement for pocket query data? Link to comment
+FunkyCachers Posted May 1, 2010 Author Share Posted May 1, 2010 hmm srange, my payment seemed to go through just fine the other night. And no it isn;t the first time I have downloaded PQ, I grabbed a couple last night and the night before. If the payment didn't go through you would think it would have kicked it back much sooner. Link to comment
+FunkyCachers Posted May 1, 2010 Author Share Posted May 1, 2010 just a note, if i look on my "description" on the left side of the screen in the forums it says: group: premium members I know that the forums and site are different but....still kinda strange Link to comment
+Chrysalides Posted May 1, 2010 Share Posted May 1, 2010 Do you have more than one account? If not, you should contact Groundspeak (contact@geocaching.com). Link to comment
+FunkyCachers Posted May 1, 2010 Author Share Posted May 1, 2010 sorry for the multiple posts but, if my payment was rejected for whatever reason, wouldn't you think that geocahing.com would let me know? Somehow? email? or something? Link to comment
+FunkyCachers Posted May 1, 2010 Author Share Posted May 1, 2010 Do you have more than one account? If not, you should contact Groundspeak (contact@geocaching.com). NO I only have one account and yah I have already sent geocaching.com a contact form, but I wanted to go caching tomorrow and now I can't download a PQ, grrr. Link to comment
+Lil Devil Posted May 1, 2010 Share Posted May 1, 2010 Since they just upgraded the membership section of the website yesterday, it's possible you were somehow caught in the transition. Send an email to contact at geocaching.com with the details and I'm sure they'll straighten things out for you. Link to comment
+FunkyCachers Posted May 1, 2010 Author Share Posted May 1, 2010 Since they just upgraded the membership section of the website yesterday, it's possible you were somehow caught in the transition. Send an email to contact at geocaching.com with the details and I'm sure they'll straighten things out for you. Thank you I already sent them a contact form, but seriously I am a little impatient ;-) I was hoping to take my father in law and my kids caching tomorrow and now I can't create the PQ i wanted to. I was reading on a another post on the forum that with the purchase of my Oregon 450 GPS i was entitled to a 30day trail membership so I tried to activate that and it still won't give me a premium membership Link to comment
+Lil Devil Posted May 1, 2010 Share Posted May 1, 2010 I haven't seen any other complaints here about new membership purchases not working, so you could buy another one (maybe just the $10 3-month one) and when they straighten out your previous one it will add on the end, so you'll end up with one-year-three-months. Link to comment
+Lil Devil Posted May 1, 2010 Share Posted May 1, 2010 Then again, taking some newbies caching for the first time, you really don't need to download a boatload of caches. They'll tire long before you find many. Just print a few cache pages, use the LOC files to get them to your GPS and go have fun. Don't sweat the PQs for now. Link to comment
+Makers_of_Mischief Posted May 1, 2010 Share Posted May 1, 2010 (edited) The exact same thing has happened to me, I paid 2 days ago and the money has left my bank account, i, I have had an email confirming my payment and an email congratulating me on upgrading. I was using the premium membership facilities yesterday but can't today. I am going to contact Groundspeak to see what has happened, I was looking forward to using all of the premium features this weekend as it is bank holiday in UK so we get a 3 day weekend Edited May 1, 2010 by Makers_of_Mischief Link to comment
+JPatton Posted May 1, 2010 Share Posted May 1, 2010 Looking at the profiles of Makers of Mischief and funkycaching, they both say Premium Member now. Maybe it was just a temporary glitch. Link to comment
+FunkyCachers Posted May 1, 2010 Author Share Posted May 1, 2010 Hmm it seems to be fixed now. Thanx for all the help. Still no response from geocaching.com. Let's hope it is permanent. Link to comment
Motorcycle_Mama Posted May 1, 2010 Share Posted May 1, 2010 The staff typically work Monday through Friday. Not on Saturdays and Sundays. Link to comment
+CrazyL200 Posted May 2, 2010 Share Posted May 2, 2010 I've been a Premium Member for nearly 5 years. Automatic renewal etc... each October. Checked into my account this evening (UK time) and I'm now a basic member Link to comment
jholly Posted May 3, 2010 Share Posted May 3, 2010 (edited) The staff typically work Monday through Friday. Not on Saturdays and Sundays. Yeah, I have been bumping into them all weekend at 10 year events. Edited May 3, 2010 by jholly Link to comment
+CrazyL200 Posted May 3, 2010 Share Posted May 3, 2010 (edited) I've been a Premium Member for nearly 5 years. Automatic renewal etc... each October. Checked into my account this evening (UK time) and I'm now a basic member Hope, when it's resolved, that I haven't lost all my PQs, watchlists, notifications etc... etc... .................................... Yeah, I have been bumping into them all weekend at 10 year events. And, at the moment, while they're out enjoying themselves, I can't see or do more than half of what I want to edit to add: I've sent in a support request - wonder how long it'll take to get a: answered b: problem resolved. Edited May 3, 2010 by CrazyL200 Link to comment
+m_and_w Posted May 3, 2010 Share Posted May 3, 2010 My account is fine, but a cacher we met at a 10th year event yesterday had the same problem and was asking around about it. She had been a premium member for several months. She has automatic renewal which isn't due for a while and this weekend she discovered she'd been switched back to basic. Link to comment
+CrazyL200 Posted May 3, 2010 Share Posted May 3, 2010 I've been a Premium Member for nearly 5 years. Automatic renewal etc... each October. Checked into my account this evening (UK time) and I'm now a basic member Hmmmm ....................................... I owe an apology to all, especially at Groundspeak. Seems I had messed with my Paypal account sometime ago and somehow cancelled my recurring membership. An email from TPTB at Groundspeak gently explained the errors of my ways Membership now renewed and all back to normal. Again, apologies to all for the "senior moment" Off now to see what all the changes are about Link to comment
+mjp303 Posted May 6, 2010 Share Posted May 6, 2010 I renewed my annual premium membership in January. Things were working fine until earlier this week. I sent a request to GS help on Tuesday to restore my account. No response yet. I'm wondering how long it will take for them to make the fix. Link to comment
+larryc43230 Posted May 6, 2010 Share Posted May 6, 2010 I renewed my annual premium membership in January. Things were working fine until earlier this week. I sent a request to GS help on Tuesday to restore my account. No response yet. I'm wondering how long it will take for them to make the fix. I'm puzzled. Your profile indicates " Status: Premium Member" and you're also listed as a premium member here in the forums. What are you seeing that indicates you're no longer a premium member? --Larry Link to comment
+mjp303 Posted May 7, 2010 Share Posted May 7, 2010 I'm puzzled. Your profile indicates " Status: Premium Member" and you're also listed as a premium member here in the forums. What are you seeing that indicates you're no longer a premium member? --Larry It's back. I swear it was gone for a time. Link to comment
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