+tsunrisebey Posted May 18, 2009 Share Posted May 18, 2009 Take this for what it's worth. I got an email from a person who has been a customer of mine and it just got me to thinking that maybe this needs to be addressed here. I'm sure it's not the first time something like this has happened. *When you buy a coin from a vendor, take the coin out and look it over. Make sure the coin isn't missing enamel or has some other defect on it. Do this within a day or two of buying the coins. Most vendors will work with you on replacing a defective coin and most have a return policy in place (something like 7 days). Checking your coins promptly is your responsibility, if there is something wrong please report it to the appropriate vendor. This means taking them out of the flips and giving them a quick "once over". Now here is where the issue comes in; once coins are accepted by the buyer and the return policy lapses (without an notification of a problem), then the return policy is null and void. The nature of coins is that they are handled/fondled or whatever quite frequently unless they go straight to a coin binder. You get the idea here? If you buy a coin on ebay or you trade for a coin, it is no longer the vendors responsibility. I have received a few emails over the months after an initial design sale has been over for months asking me to replace a coin that someone bought via ebay or got through a trade and they noticed something wrong with the coin. Ebay has a seller protection policy in place and you should use that and whoever you trade with should be the one you work out the issue with. A vendor doesn't control what happens to a coin after it has been mailed. Coins have and will continue to be damaged in the mail or maybe a defective coin slips through the cracks in the initial sale, you as the buyer should be checking your merchandise to make sure there isn't a major problem with your coins after shipment. If there is don't be shy, get in touch with the vendor and they will replace your item or issue a refund (a trustworthy vendor would do this). If you are going to sell a coin on ebay, make sure you're honest in your description and make sure you look your coins over before you sell them. I got an email today from someone who bought a coin via ebay and when she got her coin she said a piece of enamel was missing and asked me if I could replace it (I was not the ebay seller). While I would love to help this person out, I don't want to be responsible for anyone else's ebay sales and this is no reflection on her either. Unfortunately this is not the first time I have been contacted about something like this; someone sells a coin on ebay or gets a a trade, something is wrong with the coin and they contact me (and I'm talking a design that is over a year old). Hard to believe but it's true. So check your coins when you get them and do it promptly. Don't be shy about getting in touch with the vendor if you see enamel or a gem missing. If you buy a coin from an ebayer or you trade with someone, you go to that person and work it out because who knows what the handling of the coin has been between the time to coin was originally sold up to the point you got it. tsun Quote Link to comment
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