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Email Server Down or very Backlogged

sawblade5

By sawblade5
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sawblade5

+sawblade5

Posted
Posted

Well once again this evening it appears that I am not getting PQs I just sat up to get sent to my email box again. The PQs show they have ran but its not in gmail yet. I have further details form the last time this happened at: http://forums.Groundspeak.com/GC/index.php...=213327&hl=

 

I am posting this now to alert Email Server Downtime. I think the Emails are not getting sent out again. I hope OpinioNate or someone else gets on the issue soon.

Shilo

+Shilo

Posted
Posted

I thought something was up because I was getting watchlist e-mail until about 7pm EST and it just stopped.

Also, the trackable mileage was auto updating and it appears to have stopped again today(Saturday). Probably all related to each other.

W8TTS

+W8TTS

Posted
Posted

Yep. Me too. I'm getting Notifications, but not PQ's. They're running, but not getting sent. Someone needs to go and kick the tires on the server.

hallycat

+hallycat

Posted
Posted
I just ran a test PQ and it arrived in lass than 10 minutes. It looks like its working fine from our end.

 

So you aren't going to notify anyone? I had 3 run and only two arrive over an hour ago.

And just ran two more for a trip and only one arrived.

 

PLEASE WAKE UP THE EMAIL SERVER PERSON

 

Thanks

Tequila

+Tequila

Posted
Posted

My PQ ran almost 3 hours ago but nothing has arrived in email. I am using gmail and it has worked fine for months.

 

Something must be blocked.

hallycat

+hallycat

Posted
Posted

My PQ ran almost 3 hours ago but nothing has arrived in email. I am using gmail and it has worked fine for months.

 

Something must be blocked.

 

 

Yeah, well Michael ran one and it worked so nobody is going to be notifed.

 

And I have a trip to go on, dang it!

:rolleyes:

koikeeper

+koikeeper

Posted
Posted

Not running for me either... ran 2 pocket queries and nothing arrived through AOL. I am getting other emails. Had to manually download everything :rolleyes:

roveron

+roveron

Posted
Posted

I'm having problems on my end.

Last query arrived on 4/4 at 12:57

Last night and this morning I created a total 6 queries and they all ran (plus 2 other scheduled queries), but I've received no emails. I am receiving other, non-Groundspeak, email.

Hope it get's fixed soon, as I was about to take a trip as well.

jadefalcon

+jadefalcon

Posted
Posted

Yeah, I ran a My Finds PQ after getting over 100 finds the last two days, so I really need that one to update my finds DB in GSAK. I hit the button last night before going to bed and I have no email. Someone please fix the email server.

jeffnerner

+jeffnerner

Posted
Posted

For those aren't getting PQs, can you include the domain names of email addresses not getting them? Perhaps there's a provider-specific issue that might help debug this. For me:

 

@aol.com -- nothing being delivered

@gmail.com -- tried sending one PQ there and it arrived without problem

 

Not looking for a flamewar against certain providers...just trying to get more details that might help figure out the problem.

TECGeoJim

+TECGeoJim

Posted
Posted

I have not received the PQ's at gmail.com.

 

Is it possible to get the number of PQ's reset? I have used up my quota of 5 for today but only received 1. I would like to try the other 4 again.

hallycat

+hallycat

Posted
Posted
For those aren't getting PQs, can you include the domain names of email addresses not getting them? Perhaps there's a provider-specific issue that might help debug this. For me:

 

@aol.com -- nothing being delivered

@gmail.com -- tried sending one PQ there and it arrived without problem

 

Not looking for a flamewar against certain providers...just trying to get more details that might help figure out the problem.

 

It's not an email provider problem.

This is unacceptable for a paid service.

DEZINR

+DEZINR

Posted
Posted

I ran two today (Sunday). Both say they were generated. Neither has arrived in my email yet.

 

First one was generated on 4/5/2009 12:11:19 AM

Second one was generated on 4/5/2009 5:38:18 AM

 

It's about 6:17AM PST here now... so it's been 6 hours since the 1st one and still no email.

 

Domain is delphiaconsulting.com

 

I checked spam filters - they were clean. I emailed the domain from another domain and it received email fine. So, I'm thinking it has to be geocaching.com's outbound service.

 

By the way, the first query was set up yesterday for today, it triggered fine (only 11 minutes after midnight), but no email.

 

I set up the 2nd one this morning and it ran about 5 minutes after I set it up.

 

Leads me to believe they are being triggered/running zippy fast - but email out is failing (at least for me).

 

That's bad news for me - I'm in FL vacationing today and had plans to take 4 friends out geocaching for the first time. All are interested. Now I can't download the caches in to GSAK and then my Nuvi - won't be able to show them a good experience at all :rolleyes:

 

Dezinr

Tequila

+Tequila

Posted
Posted

This might indicate that "scheduled" PQ's run on a different server than "immediate" PQ's.

 

Seems like only the scheduled ones are bottlenecked.

dakboy

+dakboy

Posted
Posted

Ignoring actual delivery, PQs are definitely behind scheduled. A PQ I have scheduled to run on Fridays didn't run until 4 AM PST Saturday. Four hours after Friday ended.

 

It was delivered immediately to GMail.

jadefalcon

+jadefalcon

Posted
Posted

Has to be an email server problem; my My Finds PQ shows it's run, but it hasn't appeared in my Inbox. I use Hotmail, but I have not had any problems with emails from Geocaching.

Lt.Ranger.Bob

+Lt.Ranger.Bob

Posted
Posted

This happened to me a couple of weeks ago and I contacted GC about it and they said not a problem on their end. Since it was only 1 PQ I was not to worried about it but today it is 3 PQ's. I received one. These are not scheduled PQ's but manually submitted PQ's. I gave up on scheduled PQ's over a year ago. I never received the one PQ from a couple of weeks ago so I don't have much hope I will receive the three from today. Unfortunately with the 5 PQ limit, I can not re-run them. Since one of these PQ's was to populate a new database I guess I will have to manually pull all the gpx fills and add them this way.

hallycat

+hallycat

Posted
Posted

Meanwhile no word from GS except Michael who declared it working. 10:17 AM EST and people want to go caching on a Sunday.

 

Thanks a bunch GS.

wessjan

+wessjan

Posted
Posted

I had 2 PQs run at 4:30 but still no e-mails. In the past: have the PQ been delivered, after the problem was fixed or dio I have to re-run the PQs?

 

wessjan

Shilo

+Shilo

Posted
Posted (edited)

I'm not getting squat now. Not even forum notifications. And I switched to Gmail....

I ran a PQ this morning...nothing. It shows it ran. But my name isn't Michael...darn :rolleyes:

 

PS. I'd switch my e-mail address back to hotmail but I'm afraid I wouldn't get my validation e-mail...bummer. :anicute:

Edited by Shilo
WeightMan

+WeightMan

Posted
Posted

I have a series of PQs that run Saturday night. I received half of them. All are set to be sent to my gmail account. I checked the times that they ran. Some I received ran after some I didn't.

Shilo

+Shilo

Posted
Posted

I had 2 PQs run at 4:30 but still no e-mails. In the past: have the PQ been delivered, after the problem was fixed or dio I have to re-run the PQs?

 

wessjan

 

No. If it shows it ran on geocaching.com, it ran. It's just backlogged in their mail servers and will be sent to you when its fixed. BUT, the PQ will have info dated the time it ran and not when delivered to you. So if this takes 3 days to fix, your PQ info would be 3 days stale.

Allanon

+Allanon

Posted
Posted (edited)

I just ran a test PQ and it arrived in lass than 10 minutes. It looks like its working fine from our end.

A brand new one I created, ran and was delivered as well. However when I 'activated' two saved PQs, they supposedly ran 20 minutes ago but no delivery email.

Edited by Allanon
Tequila

+Tequila

Posted
Posted

I just ran a brand new PQ and it ran almost immediately and it has shown up in my email.

 

However, my regular Sunday PQ ran six hours ago and still has not shown up in my email.

 

So, something is definitely wrong at the GS end.

 

The good news is, if you still have PQ's left, you can run a new one and still be able to go caching.

 

The bad news is this happens way too frequently.

Jamie Z

+Jamie Z

Posted
Posted
And the other bad news is that no one from GS has responded to this thread in HOURS!

8am, Sunday morning in Seattle. And nobody is manning the ship! OMG!

 

I'm a bit embarassed at this whinefest. So you didn't get your PQ.

 

Jamie

FlaXJer

+FlaXJer

Posted
Posted

I had 4 PQ's set to run for Sunday. Two ran, one at 12:38:57AM, the other at 12:39:01AM, neither of which have come through in gmail. I un-checked the two that didn't run, made copies of them, and checked for Sunday. They were processed almost instantly at 8:23:43AM & 8:23:59AM respectively. Both showed up in gmail @ 8:23AM & 8:24AM respectively (corrected for the 3 hour time difference between west & east coast). SOMEthing is definitely wrong.

Allanon

+Allanon

Posted
Posted
And the other bad news is that no one from GS has responded to this thread in HOURS!

8am, Sunday morning in Seattle. And nobody is manning the ship! OMG!

 

I'm a bit embarassed at this whinefest. So you didn't get your PQ.

 

Jamie

No whine from me, I did my test only for information purposes for Michael/GS.

 

As for being early and/or Sunday, most don't bother to think about that. I'm surprised Michael checked in...but maybe the 'frog signal' on the top of the Lilypad went out too... :rolleyes:

Tequila

+Tequila

Posted
Posted
And the other bad news is that no one from GS has responded to this thread in HOURS!

8am, Sunday morning in Seattle. And nobody is manning the ship! OMG!

 

I'm a bit embarassed at this whinefest. So you didn't get your PQ.

 

Jamie

 

Yea. You are right. It is not like weekends are their busy period for customer activity.

dakboy

+dakboy

Posted
Posted
And the other bad news is that no one from GS has responded to this thread in HOURS!

8am, Sunday morning in Seattle. And nobody is manning the ship! OMG!

 

I'm a bit embarassed at this whinefest. So you didn't get your PQ.

 

Jamie

 

Yea. You are right. It is not like weekends are their busy period for customer activity.

Maybe I'm in a low-churn area, but there's very, very little that I would get in a PQ run early Sunday morning that I wouldn't have gotten in that same PQ run Friday evening. Planning ahead - it's not that hard.

pppingme

+pppingme

Posted
Posted

I just ran a test PQ and it arrived in lass than 10 minutes. It looks like its working fine from our end.

Your "test" might have run but there are way too many people complaining, add me to the list, for there not to be a real problem.

Tequila

+Tequila

Posted
Posted
And the other bad news is that no one from GS has responded to this thread in HOURS!

8am, Sunday morning in Seattle. And nobody is manning the ship! OMG!

 

I'm a bit embarassed at this whinefest. So you didn't get your PQ.

 

Jamie

 

Yea. You are right. It is not like weekends are their busy period for customer activity.

Maybe I'm in a low-churn area, but there's very, very little that I would get in a PQ run early Sunday morning that I wouldn't have gotten in that same PQ run Friday evening. Planning ahead - it's not that hard.

 

I agree with you. However, if you go back and read all the other threads it is amazing how many apologists preach that we shouldn't be able to schedule PQ's. They think we should just run the PQ as we are heading out the door. Today is another example of why planning ahead and/or maintaining an offline data base just makes good sense.

 

Of course, now we will hear the apologists nonsense about stale data and caches that were archived 15 minutes after you ran your PQ. Ad nausea.

Lydford Locators

+Lydford Locators

Posted
Posted

We ran 3 new PQs yesterday - all generated, none arrived.

We ran 2 new PQs today - one generated, one not, none arrived.

We've only received 6 geocaching emails - should have had 15 found logs and who knows what else is missing.

 

Our domain is ntlworld.com

 

Thankfully we ran some PQs last week, but obviously any new caches will be missing. :rolleyes:

Crow-T-Robot

+Crow-T-Robot

Posted
Posted
And the other bad news is that no one from GS has responded to this thread in HOURS!

 

This isn't the first time this has happened and judging from past experiences, don't tie yourself in knots waiting for an official response from GS. The most likely scenario is that come Monday, someone will jiggle the handle on the server and things will start working again but they won't chime in on this thread for updates.

 

Today is another example of why planning ahead and/or maintaining an offline data base just makes good sense.

 

Yep, except this is one of those rare instances where the instant PQ's are working while the scheduled ones are not. Usually, it's all or nothing as far as emails/notifications go.

 

Bruce

Crow-T-Robot

+Crow-T-Robot

Posted
Posted
8am, Sunday morning in Seattle. And nobody is manning the ship! OMG!

 

I'm a bit embarassed at this whinefest. So you didn't get your PQ.

 

Jamie

 

Now imagine that noone speaks up about issues because it would be perceived as whining and GS just happily kicks their feet up on the desk, thinking everything is swimming right along. After all, the PQ's ARE being generated, just not emailed. Who's to say that GS wouldn't just assume that all PQ's were generated, emailed and the membership are all fed and happy?

People pay good money to use this service and have a reasonable expectation that it'll work when they need it to. If it doesn't work, bringing it up in this forum is exactly what should be done.

 

Bruce

DarrylW4

+DarrylW4

Posted
Posted

I haven't received any Pocket Queries since Friday morning. I've been receiving instant notifications, but no PQ e-mails have made their way to my address, including the "My Finds."

 

On a side note, we've been having trouble with the Field Notes posting from the iPhone Geocaching 2.0 App.

curious4cache

+curious4cache

Posted
Posted

Again? Dang! :rolleyes:

 

We haven't had a chance to go on a geocaching jaunt in ages. Hope to go early tomorrow. Ran a new pocket query this morning to prep for the trip and still nothing in email.

 

Membership "privledges" stink if I end up having to hand load the caches we hope to find.

That's what happened last time queries got gunked up...

 

We'll pitch in towards a new hampster to run the machine -or maybe we can upgrade to a guinea pig?

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