Error Message When Opening MapSource

[+Prefontaine]

Hi

 

When I open my MapSource I get an error box poping up saying

 

"There is a problem with the Product 132 installation"

"Please re-install Product 132 and start MapSource again"

 

I have uninstalled and reinstalled MapSource so many times I still keep getting the same error

 

Does anyone know how to repair this

 

Regards

Prefontaine

Edited March 21, 2009 by Prefontaine

[+pischla]

Have you used earlier versions of mapsource and maps? Might be that there's some old registry keys from those installations left behind that's causing that mapsource error.

[+Newsdude]

I had some trouble with the old US Roads and Rec. Specifically the Hawaii and Alaska discs. Are you using this software?

[+splashy]

You might try a couple of times to install the SAME version, with some luck it works again.

 

If this doesn't work you have to uninstall Everything, this includes the register keys.

If you delete something from the registry remember to backup the whole registry.

 

Save is the use of a uninstaller like Revo, it finds the program and the register keys.

 

By uninstalling the links to the map(s) are also deleted. (map are still there)

[Bob Morphew]

The easiest way to fix this problem is to download MapsetToolkit (use Google) and run it to find which map is product 132. Highlight it and click uninstall.

 

Run Mapsource again and check there are no errors.

 

Re-install "product 132" and check Mapsource again.

 

If you uninstall Mapsource, you'll have to re-install every mapset, and if you have several this will take a lot of work.

 

Bob

[+DukeOfURL01]

I had similar problems, I uninstalled and reinstalled many times, finally I went to Garmin tech support, they had me do some kind of registry edit.

 

Call them, they'll know how to handle it, they've dealt with it before.

[+coggins]

Any Atlantic Blue Charts installed?