+SKS Posted February 22, 2009 Share Posted February 22, 2009 I have an Explorist 500LE that won't talk to computer. Unit will enter usb file transfer mode but computer has no idea it's there. Tried new cable, no change. No error message, nothing to indicate it's connected at all. Would like to update firmware with latest, but without usb communications that's not going to happen. Any help is appreciated. Sam Quote Link to comment
+cwhlam Posted February 22, 2009 Share Posted February 22, 2009 I have an Explorist 500LE that won't talk to computer. Unit will enter usb file transfer mode but computer has no idea it's there. Tried new cable, no change. No error message, nothing to indicate it's connected at all. Would like to update firmware with latest, but without usb communications that's not going to happen. Any help is appreciated. Sam Since you have a new cable, it rules out the possibility of a broken cable. The only suggestion I have is to clean the contact on the Explorist side. I have read postings that cleaning it with an eraser helps. Clement Quote Link to comment
robertlipe Posted February 22, 2009 Share Posted February 22, 2009 Common cause is upside down cable. http://www.gpsfaqs.org/faqs/magellan/explo...tml#orientation Quote Link to comment
+Bad Duck Posted February 22, 2009 Share Posted February 22, 2009 another common problem is windows vista. Quote Link to comment
+SKS Posted February 22, 2009 Author Share Posted February 22, 2009 Running Windows XP, cable is connected right (down across battery cover). I'm afraid all the common causes for this problem are not the problem. I think the problem started shortly after trying to update firmware to new, unauthorized version later last year. Even though the unit says it's in file transfer mode I think there's something internally that's not allowing it to connect, either software or hardware. Quote Link to comment
+ace862 Posted February 22, 2009 Share Posted February 22, 2009 Are you plugged directly into a USB port or are you using a hub of some type. I know when I tried to use the USB connections on my keyboard it did not recognize my 500LE. When I plugged it right into the USB port on the back of my computer I had no problems. The other thing I would check is whether the file transfer mode on your 500 is set to "Internal Memory" or 'SD Card". If it's set to SD Card and you don't have one in there, then you might not see anything on your computer. Another thing that jumps to mind is have you tried connecting it to another computer? Hope it helps. Cheers! Quote Link to comment
+SKS Posted February 24, 2009 Author Share Posted February 24, 2009 I plug directly into computer w/ usb cable, not through hub. Also I don't have SD card installed. If I do it gives me option of which to connect to. Magellan suggested finding a computer with XP SP2. I have SP3 installed. I don't know if it will make a difference and they didn't say why it might. Both my computers have SP3. I keep you all posted to any changes. Quote Link to comment
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