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An imaginery conversation with Garmin


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Posted

Hi, how many map segments can an hcx hold

 

2025

 

how do you know?

 

What do you mean how do we know, we made it. Idiot.

 

Sorry of course, how remiss of me.

 

how many map segments can a Colorado hold.

 

Somewhere between 4 and 5 thousand, but probably closer to 4,000. Say 4500. Probably.

 

Why can't you tell me exactly, didn't you make this software?

 

Er...

 

Don't worry, it was a rhetorical question, Idiot.

Posted

If you don't like the product and don't like the customer service, why not return the merchandise and purchase something else from someone else who offers a better product and better service. Please advise us of the result when you discover who that company and product might be.

Posted (edited)

Who said anything about customer service?

 

It's a reasonable frustration to express especially on a board that would be monitored by Garmin. It's also a very valid complaint, especially as there's nothing to fix, it's just a simple spec query.

Edited by gallet
Posted (edited)

If you don't like the product and don't like the customer service, why not return the merchandise and purchase something else from someone else who offers a better product and better service. Please advise us of the result when you discover who that company and product might be.

I _always_ hate this never-gets-down-to-the-bottom of the problem solution. Why bother with this? :D

Edited by Ratsneve
Posted

It's not a theoretical frustration either. I'm trying to pack my Colorado to the limit, using Mapinstall, which does give the number of map segments selected, unlike Mapsource, so I'm working double blind, I don't know how many tiles I've selected and even if I did I don't know how many I can use.

 

I accept the first problem is with the Beta Bobcat, so no complaints there, but it's incredible that my task is made doubley difficult due to Garmin not telling me a simple, spec. At the moment I have to do a very long usb 1.1 transfer then knock off a few segments and do it again, and again, and again...

Posted

It's not a theoretical frustration either. I'm trying to pack my Colorado to the limit, using Mapinstall, which does give the number of map segments selected, unlike Mapsource, so I'm working double blind, I don't know how many tiles I've selected and even if I did I don't know how many I can use.

 

I am not familiar with Mapinstall. However, I do use Mapsource. Mapsource doesn't count the number of selected map segments - but it does generate a list. More importantly, Mapsource keeps a record of the size of the file set (note that all map segments are not the same size). And, if you know the size of the file that you are trying to transfer and you know the size of the card to which you intend to send the file, you should have a pretty good idea whether the map set will fit. If Mapinstall doesn't have that feature, I can understand your frustration. Either way, I still think you need to be counting bytes, not segments.

Posted

It depends sometimes file size hits the wall first other times it's the segment limit. With my colorado I have 10 metre contours that are 3200 map segments, and 1.3GB. That give me about 800 to 1200? left, and BlueChart is very segment heavy. I've chocked it out with CN and some other stuff and I'm trying to get as much BC as possible on the 'rado.

 

With the hcx and 2025 segments it's much worse of course.

 

I'm almost certain that mapsource tells how many individual segments there are. But I can't check at the moment.

Posted
I'm almost certain that mapsource tells how many individual segments there are. But I can't check at the moment.

 

I just checked. MapSource displays both the number of maps and the total size.

Posted

Anyway, I'm having a very difficult time coming to terms with the apparent fact that Garmin do not know how they have engineered their unit, or if they do know, (which they *must*), why they won't tell anyone.

 

It's a bit like asking a car manufacturer the capacity of their petrol tank and being told it's more than 80 Litres but less than 120 litres, then trying to fill it with a bowser that does not sense when the tank is full.

 

It appears that Garmin are deliberately trying to annoy people, it seems crazy but give me a better explanation. I simply cannot believe that it cannot be known.

Posted
It appears that Garmin are deliberately trying to annoy people, it seems crazy but give me a better explanation. I simply cannot believe that it cannot be known.

 

I seriously doubt that Garmin is deliberately trying to annoy people.

 

I do think that we - the casual users of commercial grade gps units - have high expectations for performance, utility and price. Based only on the posts on this board, I would draw several conclusions.

1. Sometimes our expectations are unrealistic, given the technology v. price limitations of the units that we own.

2. Sometimes our expectations exceed the published capability of the units that we have purchased.

3. Sometimes our complaints are legitimate and, when they are, Garmin apparently is more responsive than other manufacturers in trying to deal with those issues. That said, some support personnel at Garmin are more knowledgeable and more helpful than others.

4. Garmin brought the Colorado to market too soon (and probably did the same thing with the H series) - responding too quickly to our expectations for greater performance and features while still expecting to purchase the equipment for a discount.

Posted

I have no expectations or demands with regards to the absolute tile limit. I just want to know what it is because I don't believe it's possible to build the gps and not know. It's just a number that exists because of a reason. I don't care what the reason is, I just want to know the number.

 

It's obvious that the 2025 tile limit is related to a power of 2 (+1) does that mean the 'rado is 4096 segments plus 1? Sounds plausible.

Posted
I just want to know what it is because I don't believe it's possible to build the gps and not know. It's just a number that exists because of a reason. I don't care what the reason is, I just want to know the number.

 

While that might be true, I think my other observation is still correct - you are beta testing a unit that perhaps should not yet be on the market. I also think it is correct to assume that, while the person who wrote the program might not know the limit and, even if she/he does, you aren't talking to that person. Moreover, the person with whom you are talking might not know how to get the information, either.

Posted

With a 2 gb card and mapsource, I am able to load a lot. Probably not much help here, but like everybody else here is saying, when I load things, the list will give size so I know exacty how much room will be left. Good luck

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