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Problem with Premium Member Subscription


TeamHoopz

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Hi all,

 

I did email Groundspeak regarding this, but somebody advised that I might be better off posting here for a quicker resolution.

 

Yesterday evening I purchased a subscription via Paypal and activated it on my account. For at least an hour or two, I was able to use the new premium member features. However, shortly afterwards (probably about 3 or 4 hours after activating it), I found that I no longer had access to any of the premium feature.

 

If I go to My Details -> My Membership Details, I see the following text at the top of the screen:

 

My Membership Details

Type: Premium Member

Created: Friday, January 04, 2008

Will Renew: Friday, January 04, 2008

PayPal:

 

(The creation and renewal date are the same for some reason)

 

However, if I click on Quick View, then it shows that I am a basic member.

 

I tried to re activate the subscription, but was told that it had already been activated.

 

Any assistance would be gratefully appreciated.

 

Thanks in advance.

 

Chad

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Since it is a weekend, and since many of the Groundspeak staff are in Las Vegas for the Event there, and then the Consumer Electronics Show this week, it could be a while before someone who can help sees this post . . . so, consider this a "shameless bump." :anicute:

Edited by Miragee
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