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Response Times, Site Slow Loading

Huntcliff

By Huntcliff
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Huntcliff

+Huntcliff

Posted
Posted (edited)

Is anybody else noticing a significant increase in response times on the Geocaching site since they loaded the new code? I'm wondering if one of the changes they loaded is a cpu hog, or are some of the production machines off line for programmer testing?

 

If this is already being addressed I am OK With this post being deleted....

 

How do I edit my typo on the subject line :blink:

Edited by Huntcliff
Alan White

Alan White

Posted
Posted

It's not just you. The site is much slower in the last few days. It's almost back to the way it was before the new machine was brought in a few months back :blink:.

 

How do I edit my typo on the subject line :blink:

AFAIK you can't.

Clyde.

+Clyde.

Posted
Posted

The site has been terrible for the past few wks in the U.K., tonight I couldn't even log on so gave up and decided to have a look around here incase we had an explanation for the problems...which we haven't

trooperdjb

+trooperdjb

Posted
Posted

I'll agree with what the others have said. Seemed fine 2 days ago but was very slow yesterday and today UGH!!. Home page loads but the search page gets as far as the green background and then just stops. Not having a problem on any other sites. Hope it gets cleared up soon.

oppned

+oppned

Posted
Posted

the site is werry slooooooooooow in Norway to it takes 2-3 miutes for a cachepage to open.

loging a cache is almost hopeles.

just finding a cache on the map is a big challenge it is not always you find a cache you know is there sometimes it is gone.

 

dont know if it helpes but im running windows xp with servicepack 2 and using internet explorer 7.0

Huntcliff

+Huntcliff

Posted
  • Author
Posted (edited)

It has sped up again for me. It swould be nice to know if Groundspeak fixed something or if it is volume related, or whatever. It has definitely been slow the last few days and it now seems much better. Hopefully it's permanent.

 

Oh - and thanks to whoever fixed the subject line

Edited by Huntcliff
MOHarp

+MOHarp

Posted
Posted (edited)

It's worse today for me. I've several times received a "Service Unavailable" message. I understand that Mondays are busier with everyone logging their finds from the weekend, but this is much slower than normal.

Edited by MOHarp
czNeo

czNeo

Posted
Posted

situation in CZE - Its very baaaad. I cant almost loged today. I hope that is temporary problem and will be fixed soon.

GeoScooter1

+GeoScooter1

Posted
Posted

The Groundspeak variation of Lily Tomlin as Ernestine the telephone operator:

 

"We don't care. We don't have to. We're Groundspeak."

 

Sure is what it feels like at times. No updates, no explanations, useless maps, difficulty with bookmarks and pocket queries, and the list goes on.

OpinioNate

OpinioNate

Posted
Posted

Thanks for letting us know, everyone. Some of the slowdown is due to the updates we're making, and some just to the usual Monday slowdown. As usual we're working to make improvements to the response times and performance of the site. We apologize to those of you who've had trouble accessing the site lately.

Rontro

+Rontro

Posted
Posted

Any updates on this? The site is unusable right now. I can't get anything to come up, unless I just let it run and come back in five mintues.

bjab

+bjab

Posted
Posted

Seems like to me that this site has been real slow in loading, it's home page and advancing to other pages, in the last week. Has anyone else noticed it too? Maybe it's due to some site issues. I was just wondering.

Huntcliff

+Huntcliff

Posted
  • Author
Posted

It's getting VERY slow again. New software must be the culprit, as it was running fine before these new "enhancements". Maybe run some sort of performance analysis on new code before you load it?. New enhancements are worthless if you can't maintain response times. If theres one thing I learned in all my years in IT, it's that impacting response times is one of the worst things you can do when loading new software. It usually means the code has to be fallen back and fixed, and fixed so that it works during high impact times. Very frustrating for the users. Can we please have an update.

DocDiTTo

+DocDiTTo

Posted
Posted

Well the good news is the forums run fast as usual, so we can all complain about the slowness of the site with extreme rapidity. While my caches pages are actually loading, it's very slow... I've noticed this for the last week or so. But I guess that's not exactly news to anyone.

TexasGringo

+TexasGringo

Posted
Posted

I'm in Madison, WI.

 

Site very slow....about 45 sec to load the Geocaching.com page.

 

Like the above post...this has been slow for a week or so...off and on.

 

Forums seem to work ok...

ftjak

+ftjak

Posted
Posted

Good Evening, The GC.com site has been simply awful today. Hope they get it fixed soon or else give us some explanation for what there problem is.

 

ftjak

mtn-man

+mtn-man

Posted
Posted (edited)

Keep in mind that it is Sunday.

 

1. They have been working on the site for the last few weeks.

2. Lots of people are logging finds today, so it is very busy volume wise.

3. The admins are probably off today. They do take a day or two off during the week like most other folks.

 

Hopefully they can keep working on it and get things kicking in high gear again soon. By the way, today hasn't been too bad compared to several months ago. You could not even get the site to load half the time back then. I've been on the site all day, and though it has been slow, it has still been moving and I have not had any time-outs.

Edited by mtn-man
Tequila

+Tequila

Posted
Posted

Good Evening, The GC.com site has been simply awful today. Hope they get it fixed soon or else give us some explanation for what there problem is.

 

ftjak

 

I have started a separate thread suggesting that only Premium Members be allowed to log finds on weekends. That would help improve things a bit for those of us who financially support gc.com

mtn-man

+mtn-man

Posted
Posted

Sorry, but I closed it. We've discussed this via email, but let me post my last note to you here also.

 

This is a short term issue (hopefully). The site has been running very fast for months. The recent code changes obviously broke something. There have been no issues on Sundays or Mondays for some time. At some point, hopefully soon, things will be back to normal. There will be no need for such a policy or feature for premium members. The whole goal for this upgrade is to make the site stable and fast for everyone for the long term. They are no longer looking for quick fixes and are searching for the long term answers regarding site performance. I would hope you would agree that if this does work as planned, then there would be no need for any such policy to exist.

 

Believe me, they are more concerned about the site issues than anyone. They would much rather be doing more fun things than working on code. I know you know this has to be true.

mtn-man

+mtn-man

Posted
Posted

I just merged the previous two posts into this existing topic. Both were posted as new topics, but since this is an issue that is ongoing and already has a topic, I merged them into here. Since what I said last week still applies, I will quote it again instead of just retyping it.

 

Keep in mind that it is Sunday.

 

1. They have been working on the site for the last few weeks.

2. Lots of people are logging finds today, so it is very busy volume wise.

3. The admins are probably off today. They do take a day or two off during the week like most other folks.

 

Hopefully they can keep working on it and get things kicking in high gear again soon. By the way, today hasn't been too bad compared to several months ago. You could not even get the site to load half the time back then. I've been on the site all day, and though it has been slow, it has still been moving and I have not had any time-outs.

GeoBlank

+GeoBlank

Posted
Posted

People are insane.

 

30 a year if nothing new was delivered would be a bargin! My 30 dollars entitles me to some advanced features. Groundspeak can prioritize and decide where it goes.

 

If Jeremy wanted to host fidelity.com or something I may be a bit worried :) but what they do and how lean they must operate to do it is amazing.

 

I don't like the net to be slow but I also know when to whine and when to appreciate what I have.

svladcjelli

+svladcjelli

Posted
Posted

1. They don't test new code before launching it? No QA, load tests, etc etc ad nauseum?

 

2. What am I paying for again?

 

3. They have no throttles? They can not selectively disable parts of the page under heavy load?

 

4. Why is there not a boatload of servers running this? Don't say cost, lots of free websites have far more traffic and calculations, and we pay a nice fee for this ($11/yr MORE than flickr, and think about the processing power, storage and BW behind that).

 

5. 60 second+ page load times are untenable.

 

I will lightly speculate that the code chosen to write the web app is at least partly to blame. It makes GC.com look like an amateur wrote it, and now, even if they have the best sys admins and net admins, they simply cannot keep this hog running properly. I don't mean this as an insult, and I guess you are pretty much stuck with it now, but I bet lots of folks wish they had thought through the architecture more before launch.

 

I won't even start on security, but I have grave doubts about the sanctity of our personal info, perhaps people should keep this in mind.

Huntcliff

+Huntcliff

Posted
  • Author
Posted

It looks to me like its the loading of the bottom map image that is holing things up. Many times (for me anyways) the page loads to my screen quickly, but waits (and waits and waits) for the map image.

michigansnorkelers

+michigansnorkelers

Posted
Posted

Used a POCKET QUERY to circumvent the slow server problem.

 

I wanted to hit a couple caches after lunch, but the server was so slow I couldn't get anywhere.

 

Then I thought about running a PQ. I knew the general area I wanted to search, so I created a NEW PQ (100 caches) and got results immediately. Then, I loaded them into GSAK to determine which ones I would actually go for. Finally, I got the PQ to open in Google Maps, printed it, and off I went.

mtn-man

+mtn-man

Posted
Posted
I will lightly speculate that the code chosen to write the web app is at least partly to blame. It makes GC.com look like an amateur wrote it, and now, even if they have the best sys admins and net admins, they simply cannot keep this hog running properly. I don't mean this as an insult, and I guess you are pretty much stuck with it now, but I bet lots of folks wish they had thought through the architecture more before launch.

I would invite you to read the Announcements Forum. They currently do have a consulting group working on retooling the site. Some things are working. Some things are not. This has been ongoing for the last several months. Regarding your comments (which are insulting), Jeremy has said that when he wrote the original code, he never imagined the site would be so big so fast. That is why they checked out several organizations and finally picked one to come in and help figure out how to "keep this hog running properly". So no, we are not stuck with it forever. What you see (or don't see from time to time) is the work in progress. You can't just tell people not to use the site, so you have to live with Sunday slowdowns for a while. Trust me, they are as concerned about it as anyone.

kewfriend

+kewfriend

Posted
Posted

I would invite you to read the Announcements Forum. They currently do have a consulting group working on retooling the site. Some things are working. Some things are not. This has been ongoing for the last several months. You can't just tell people not to use the site, so you have to live with Sunday slowdowns for a while. Trust me, they are as concerned about it as anyone.

I'm with the mods on this one. The hamster does need feeding (UK forums joke) ... but its nothing to get worked up about. The site is slow at the mo ... but it does work. Code and hardware updates are always a little fraught unless you really do run two systems old and new side by side and provided TPTB do read these postings (and they do) , and they do respond (which they do), then I am able to be patient. Anyway its Monday in a few hours and it will all speed up again.

 

I still think the annual premium subs are virtually nothing, and I dont know how J and TPTB pay the bills - so good on you folks - you're doing well.

 

PS ..... the job is never finished .....

J Loran

+J Loran

Posted
Posted

Glad I checked here before blaming my own system. I understand that changing things always results in unexpected problems. Willing to swallow a little frustration for a better response eventually :)

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