Not getting some emails from GC.COM

[+WildGooseChase]

I use an email account from my own domain and I have no spam filter setup.

Could my domain host be filtering emails? I use Earth Star Hosting.

 

I still get "contact@geocaching.com" emails like PQs.

 

I don't get cache logs, weekly notices or even account email validation emails.

 

May 23 I received my last LOG notification.

May 24 I received my last weekly notice.

 

Before May 23/24 everything worked perfectly.

 

Can anyone help?

 

(right now my account is not validated because I tried to change the email address today, but I'm not getting validation emails, so I can't validate)

[+Markwell]

It's possible (and likely) that your getting things filtered.

 

With the change in e-mail address, maybe you should write the contact@ address and see what they can do to help.

[+WildGooseChase]

Does anyone know of a good domain host? I would be happy to transfer my domain to avoid problems like this.

[Skippermark]

I use an email account from my own domain and I have no spam filter setup.

 

Does your host use CPanel?

[+WildGooseChase]

I use an email account from my own domain and I have no spam filter setup.

 

Does your host use CPanel?

 

Yes. But, I've checked the email filters on my end.

[Skippermark]

Does your host use CPanel?

 

Yes. But, I've checked the email filters on my end.

 

That's the problem.

 

Any server running CPanel will automatically ping all incoming email addresses to make sure they're valid. The email address "noreply@geocaching.com" is blocked, so CPanel can't validate if it's a real email address, so it deletes the email on the spot without even letting it into the server. This is one of the ways that CPanel blocks spam because a lot of email addresses are just made up and not real.

 

It doesn't have anything to do with filters or anything like that. It's integrated into CPanel itself. There is a way to hack the server and allow messages from certain addresses to come through.

 

You asked about other hosting options, and I've contacted you via PM about that.

[+WildGooseChase]

Does your host use CPanel?

 

Yes. But, I've checked the email filters on my end.

 

That's the problem.

 

Any server running CPanel will automatically ping all incoming email addresses to make sure they're valid. The email address "noreply@geocaching.com" is blocked, so CPanel can't validate if it's a real email address, so it deletes the email on the spot without even letting it into the server. This is one of the ways that CPanel blocks spam because a lot of email addresses are just made up and not real.

 

It doesn't have anything to do with filters or anything like that. It's integrated into CPanel itself. There is a way to hack the server and allow messages from certain addresses to come through.

 

You asked about other hosting options, and I've contacted you via PM about that.

 

I got your email, Thanks. I've got a trouble ticket in with my current host, but if that doesn't work out I'll be looking for other options. Yours sounds pretty good.

[Skippermark]

Hopefully they'll be able to make the required server adjustment and get it working for you.

[+WildGooseChase]

For now I've switched my email address to one provided by my ISP, but that's only a temporary fix.

 

Thanks for the help!

[Skippermark]

You're welcome.

[+WildGooseChase]

My domain host fixed the problem. They wouldn't say what they did, but I assume they but GC on some sort of whitelist.

[Skippermark]

Great! Glad to hear it's working.