quimbly Posted May 8, 2007 Share Posted May 8, 2007 Last week I had a 2.5 year old Garmin GPSmap 60CS with faulty buttons. Phoned up Garmin support, was told it might be up to £89 for a repair, but they'd phone me when they received it to let me know. Sent it off last week and waited. Started to get a bit twitchy by today when I hadn't heard from them - I had sent it Special Del, so I knew it had got there. Came home today to a delivery. Brand spanking new 60CSx, no charge! Really pleased, as I know the new Sirf chips are so much better, after I went from a Forerunner 201 to 205. Went out for a quick celebratory cache & dash to test it - works a treat. Thank you Garmin! Julie Quote Link to comment
+Captain Gore-tex Posted May 8, 2007 Share Posted May 8, 2007 Likewise, nothing but good things from Garmin in the UK. Have had replacement bits sent out with no question about payment but seems like you have had a right result! Quote Link to comment
+Midnight Ramblers Posted May 9, 2007 Share Posted May 9, 2007 I am almost hoping that mine breaks now ... would love a shiny new one. Quote Link to comment
+Boneychest & Catsuey Posted May 9, 2007 Share Posted May 9, 2007 I am almost hoping that mine breaks now ... would love a shiny new one. Watch what you wish for! I sent back a monochrome Vista last week (faulty screen, occasionally working click-stick and loose rubber) and have just had to pay £73.81 to get it repaired. Fair enough I suppose, but how do they decide which ones to charge and which need paying for? Is it just cos I'm really good looking Quote Link to comment
+Team Sieni Posted May 9, 2007 Share Posted May 9, 2007 Well despite four years of shocking abuse my scratched and battered 76S is still working perfectly. I was hoping to be able to send it back and get a spanking new 60CSX free of charge. Quote Link to comment
quimbly Posted May 9, 2007 Author Share Posted May 9, 2007 I really don't know why I got a new one back with no charge - there was no explanation, just a summary sheet of what the fault was and the fact that a new unit was shipped to me. The only other time I sent something back (a nadgered Forerunner), they replaced that FOC too - but with the same model, and it was only a month old. Julie Quote Link to comment
+Mr'D Posted May 18, 2007 Share Posted May 18, 2007 Some may know my GPS60 'drowned' a few weeks ago...here. What I though was a scratch on the glass must have been a crack. I called Garmin and they said they would repair if for £40 odd (Fair enough as it's nearly 3 years old). Sent it off Monday and today received a brand spanking new one, apparently 'repaired under warranty'. Top marks to Garmin! Jon Quote Link to comment
+walkergeoff and wife Posted May 18, 2007 Share Posted May 18, 2007 My (9 year old) GPS12 goes marching on, with only a few worn buttons to show for its sterling work. Quote Link to comment
+John Stead Posted May 18, 2007 Share Posted May 18, 2007 I am almost hoping that mine breaks now ... would love a shiny new one. Watch what you wish for! I sent back a monochrome Vista last week (faulty screen, occasionally working click-stick and loose rubber) and have just had to pay £73.81 to get it repaired. Fair enough I suppose, but how do they decide which ones to charge and which need paying for? Is it just cos I'm really good looking Sadly that was my experience last year also with a mono Vista and the same defects but I was only charged around £35 as far as I can remember. But I did get a new one though still the same model. Quote Link to comment
+macroderma Posted May 24, 2007 Share Posted May 24, 2007 I broke a battery terminal in my 76CSx, still under warranty Phoned through to get RMA 27 Apr, dispatched by Special Delivery 30 Apr, brand new GPS received 14 May by courier Well impressed Quote Link to comment
+Midnight Ramblers Posted October 25, 2007 Share Posted October 25, 2007 Garmin just sent me a brand new unit to replace mine where the glue around the rubber seal had gone all yucky. And, all within a week despite the fact that they said the postal strike would mean there would be a delay of ten days. Quote Link to comment
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