Premium Membership problem

[+Team J]

My premium membership monthly payment bounced back several times before finally canceling itself this month for some unexplained reason (likely Paypal related). That alone is frustrating.

 

What confuses me, though, is that on my geocaching account page, I see this:

"You are a Premium Member. Your membership will renew on Thursday, April 23, 2009."

 

Did I win a contest?

 

Seriously though, anyone know why my account would say that when I pay by the month and I know this month didn't go through?

 

Thanks

 

Edit: I tried looking for a link to start paying my $3/month again, but I can't find it. Is the link missing if I'm already "paid up" like this? I DO want to pay, but I can't figure out/remember how. I also think I should wait until someone has a chance to see what's going on in case it's a problem with the site.

Edited November 11, 2006 by Team J

[+SG-MIN]

according to your profile, you are in fact still a premium member!!

[+Team J]

Good point! I haxed teh interwed and am in ur premiems stealing ur poket qeerees! I hope someone can tell me how to fix it! I imagine I'll have to wait until after the holiday

[+Team J]

I'm still an unpaid premium member . . . it didn't wear off! Does anyone at Groundspeak have any idea what happened to my account? Thanks

[+planetrobert]

freebee

[+Team J]

That's what I thought! I'd like to fix it, whatever it is, though. Is there some way, other than these forums, to reach someone at Groundspeak to report a problem?

[+welch]

2009??? your sure paypal didn't take out enough to pay you up that far right? (You'd probably have noticed that, but Just checking).

 

You could try the links at http://www.geocaching.com/contact/ or email them ... contact AT geocaching.com

Might take a few days, but eventally someone will respond.

[+Team J]

Thanks. I went to the support page and created a Support Ticket. Hopefully I'll hear something back soon.

 

The first place I checked was my bank account because I was so worried I had actually paid up through that date!! I guess it's really only around $100, but I didn't want to pay that right then! It didn't go through like that though, luckily. Thanks for the tip, though

[+Team J]

I got a reply on the support ticket . . . but my account has already fixed itself it seems?

 

Maybe it was a "place holder" to give me time to fix Paypal. Who knows.

 

Now that I'm a Basic Member again, my link to pay is back, so I can re-subscribe. I guess it's all fixed!

 

EDIT:

 

This is better . . .

Edited November 22, 2006 by Team J