+AJB3023 Posted November 9, 2006 Share Posted November 9, 2006 OK So last Saturaday I turned on my Explorist 400 and it came on with no problems. Marked a new POI and saved a route. Everything OK so far. Turned it off, placed it in its case and then placed it inside the carrying case I have for my backback. Turned it on this moring and the first thing it said was that it couldn't find the basemap. I tried it several times and got the same result. When it said that I would hit OK and then it would say loading basemap. I left it on for over an hour and still the "Loading Basemap" message. My question is What happened and how do I fix it. Quote Link to comment
+AJB3023 Posted November 9, 2006 Author Share Posted November 9, 2006 So after 30 views and not 1 response (I know folks are out either working or caching) I decided to call Tech Support. I got ahold of a very nice lady that spoke almost perfect english and we had the problem figured out in 10 minutes. Another 5 and I had my authorization number. Gonna have to send my unit in to get the basemap reloaded. Now I have to go hunt through 4 boxes of reciepts to find the proof of purchase. Quote Link to comment
+4 Paws And Then Some Posted November 9, 2006 Share Posted November 9, 2006 Not sure why it would have done that but if you save your basemap or download a new basemap you should be able to fix it yourself (but may void any warranties etc.) Quote Link to comment
+AJB3023 Posted November 9, 2006 Author Share Posted November 9, 2006 I thought of that but could no where where the basemap was stored and couldn't figure out how to do that anyway. I'm not that much of a tech person. Quote Link to comment
+4 Paws And Then Some Posted November 9, 2006 Share Posted November 9, 2006 When you connect the GPS to the computer you should be able to see the Folders on your GPS by using Windows Explorer, and just look for the one with Maps in it, Base Map and Detailed Maps should be in there. Quote Link to comment
+ShutterBug98027 Posted November 9, 2006 Share Posted November 9, 2006 Hrmmm... I will have to look at the file system and see if it is stored as a file. If so, I don't see how backing it up to my hard drive will void any warrantees. Quote Link to comment
+4 Paws And Then Some Posted November 9, 2006 Share Posted November 9, 2006 You never know with companies these days, since there are a lot of Maps and Basemaps floating about the virtual world. Backing it up shouldn't be a problem, but getting a new one might. Quote Link to comment
+cwhlam Posted November 10, 2006 Share Posted November 10, 2006 You never know with companies these days, since there are a lot of Maps and Basemaps floating about the virtual world. Backing it up shouldn't be a problem, but getting a new one might. Basemap for the Explorist can be found at <http://www.rhamphorhinkx.ecohost.ru/maps/>. Quote Link to comment
+AJB3023 Posted November 10, 2006 Author Share Posted November 10, 2006 I'm going to assume that file is clean since I have been pointed there and read it in another thread as well. What do I do? Save it to my hard drive and then copy it over into the basemaps folder? If I do that will my unit see and open it next time I turn it on? Quote Link to comment
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