+Campmaster Posted August 4, 2006 Share Posted August 4, 2006 Called Garmin Tech Support, my SP2610 screen would no longer accept touch screen input. Purchased in May of '05, so out of the one year warranty. But with no asking on my part, they offered to repair the unit under warranty!! A $225 repair that they will cover, without me having to say a word! Thats is Awesome support !!!! I did have to hold for about 30minutes on a Friday at 7:45am PST, but I spoke to an ENGLISH speaking, Kansasonian! Worth the wait!!! They previous replaced a battery in my 8 year old GPS II+ unit. This is why I buy Garmin! ~CMT Quote Link to comment
Alphawolf Posted August 4, 2006 Share Posted August 4, 2006 I keep telling people how good they are and see...I was right again. In my own experiences with both Garmin and Magellan (I have sold GPS receivers and software now for 7 years) there is no comparison between the two! Quote Link to comment
Alphawolf Posted August 5, 2006 Share Posted August 5, 2006 Also...Always try to call on Tues. Wed. or Thurs. Those days are the least busy. Quote Link to comment
+whitecrow Posted August 5, 2006 Share Posted August 5, 2006 I did have to hold for about 30minutes on a Friday at 7:45am PST, but I spoke to an ENGLISH speaking, Kansasonian! Worth the wait!!! That's not too bad, ever call a Cellular provider's customer service? Quote Link to comment
Xlobsterman Posted August 5, 2006 Share Posted August 5, 2006 I recently contacted Garmin concerning a broken handebar mount that I use for my Garmin GPSV. I have it mounted to my ATV, and the mount broke on the very rough & rocky atv trails here in Nova Scotia. I conacted Garmin, they sent me a new mount at NO charge, No questions!!!!! Quote Link to comment
+drbugs Posted August 5, 2006 Share Posted August 5, 2006 I had misplaced (read lost) my city select 7 dvd. I emailed garmin, asking how much to buy a new replacement, but didn't have the serial number, etc. They ended up mailing me a new dvd for cs7 for free with no hassles. what a great support organization. Quote Link to comment
+Campmaster Posted August 16, 2006 Author Share Posted August 16, 2006 I received my repaired 2610 from Garmin yesterday! They received it August 7th and I got it back, in So. Cal., on 8/15, barely a week including shipping time, so they turned it around in about 2 days! Great Job! They copied my Waypoints over to the replacement unit, gave me a my new unlock codes and everything worked smoothly! Thanks Garmin! ~CMT Quote Link to comment
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