Explorist And Usb Problems

[+bbyers]

Just bough a new Magallan eXplorist 400 and have been having some problems and hope someone here can help.

 

When I connect the GPSr to my PC I get an unknown USB device problem. I have installed the Magellan software so the driver should be there.

The little pop up in the bottom right says:

One of the USB devices attached to this computer has malfuntioned and Windows does not recognize it.

 

I have tried connecting to different USB ports on the PC and still the same thing. From the device manager on Windows I uninstalled the "Unkown Device" and then scanned for new devices. At first a popup came up saying the usual good news of new hardware found and installed and ready etc. Then I get the same popup saying device not recognized.

 

I have had to remove the SD card and use a card reader to transfer my goecache points to the card and then put the card back in the GPSr but this is a real pain.

 

Anyone have any idea what could be causing this?

[jimbop99]

Do you have the USB cord installed so it is running down the back of the unit?

[+bbyers]

That was exactly the problem. The connector tab is very decieving...Looks like it is supposed to go with the cord sticking up.

 

Thank you!!!

[+markp99]

That was exactly the problem. The connector tab is very decieving...Looks like it is supposed to go with the cord sticking up.

 

Ummm, I think the cable is supposed to be runing DOWN the back, not up.

 

http://www.magellangps.com/assets/caution_eXplorist_1up.pdf

 

Edit: Nevermind, Misread your reply, I think you've got it right. I thought the little tab thingy was supposed to fit into the slot int eh back of the unit. ie., upsidedown. d'oh!

Edited March 9, 2006 by markp99

[+bbyers]

That was exactly the problem. The connector tab is very decieving...Looks like it is supposed to go with the cord sticking up.

 

Ummm, I think the cable is supposed to be runing DOWN the back, not up.

 

http://www.magellangps.com/assets/caution_eXplorist_1up.pdf

 

Edit: Nevermind, Misread your reply, I think you've got it right. I thought the little tab thingy was supposed to fit into the slot int eh back of the unit. ie., upsidedown. d'oh!

 

Yep, at first I had the plug backwards...with cord sticking up...because the tab on the end looked to fit in that orientation. I never imagined it should go the other direction. Now I have it running down the back and works like a charm.

 

Thanks for the replies.

 

Brandon

[+Oreb]

My eXplorist 500 just started doing this. I've been connecting it to my computer with no problems for 6 or 7 months. The cable is down. I deinstalled and reinstalled the drivers...no luck. I get the "USB Device Not Recognized" error. Maybe I'll try buying a new cable.

[+ChapterhouseInc]

My eXplorist 500 just started doing this. I've been connecting it to my computer with no problems for 6 or 7 months. The cable is down. I deinstalled and reinstalled the drivers...no luck. I get the "USB Device Not Recognized" error. Maybe I'll try buying a new cable.

did that fix the problem? a new cable--the usb end....

[+Oreb]

My eXplorist 500 just started doing this. I've been connecting it to my computer with no problems for 6 or 7 months. The cable is down. I deinstalled and reinstalled the drivers...no luck. I get the "USB Device Not Recognized" error. Maybe I'll try buying a new cable.

 

It has been awhile, but I think the following worked:

 

I uninstalled my Magellan software, rebooted, went into Device Manager and deleted all my usb devices, rebooted, reinstalled my Magellan software.