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Hmmmm, I get all of the screen on the left and only the first two lines of the screen on the right. My software comes up: Software Version 2.40 GPS SW Version 2.40 I talked to Garmin tech support the other day, while we were talking I asked about the two versions. The first is basically the Operating System (OS) and the second is the GPS Receiver software. JohnTee Hmmmm, I get all of the screen on the left and only the first two lines of the screen on the right. My software comes up: Software Version 2.40 GPS SW Version 2.40 I talked to Garmin tech support the other day, while we were talking I asked about the two versions. The first is basically the Operating System (OS) and the second is the GPS Receiver software. JohnTee Hello I just bought my unit 2 weeks ago and I have Software v 2.40 & GPS 2.30, can you please tell us the first 6 digits of your serial number off of the box it came in? I'm going to take my unit back & want to make sure I get the correct serial number range for GPS 2.40 Thanks

According to pinouts.ru, the two outermost contacts of the 5 in the connector are for 5v dc power. You'd need either some pretty small probes or some alligator clips - just clip a needle or other small wire in each one. (edit- if it's a name-brand Motorola charger, I wouldn't bother checking) 5v may be industry standard, but I hesitate to trust that everyone follows it, especially the makers of cheap no-brand stuff... Better check all the batteries you buy too, no telling what some of the cheapies are really putting out. OK just kidding with you a little, I get what you are saying; but it is a standard and I believe the OP was talking about Moto.

I know I sound paranoid, and I know the plugs are the same. What concerns me is the voltage coming from that 12v cig lighter. What reduces it to 5v? I know the PC does it, but this thing looks just like any cig plug adapter. Thanks again. Voltage on a USB connector is 5v no matter who makes the whatever device, it's a standard; to answer your question it's down converted inside the cigarette plug, plug-in adapter. The only real difference in these adapters and also the ones you buy for your home to convert household voltage to DC 5v USB plug, is the amount of amperage they put out, it can vary greatly. Look for output 5v DC @ 1A Max (1000ma). 5v DC @ .5A Max (500ma) would probably work. If the adapter gets really hot, then it usually means it's not supplying enough output and you then should go with a higher ampere model. I have a Garmin one sitting right here and it says output 5V DC @ 1A MAX it runs ice cold. I also have 2 different ones from Motorola 1) 5V DC 1A MAX, ice cold & the other is 5V DC 850MA a tiny bit warm. Most adapters also have internal fuses, IF that blows then you definitely overloaded it, rare though especially using brand name adapter like Moto. Help this helps.

I was getting ready to post the same advice, as I had a problem with an online purchase once too and had similar issues. Document everything, file a complaint after you send it back. Send all documentation along any pictures of the packing which supports your case. Also send your credit card company a copy of your shipping receipt showing how much you had to pay for their issue. In the end my credit card company even got my out-of-pocket return shipping charges back for me, they issued a FULL credit for the product PLUS the amount I was forced to pay to get the product back to the vendor. As my credit card company told me, any reputable company would have issued a call tag for UPS or FedEx to pick the product up. So in the end all I lost was my time and faith in the vendor & product. Good luck, stand up to them and let us know how it goes. Remember, Credit Card companies have policies too, so newegg can't simply "hide" behind their own.