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Ben H

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Everything posted by Ben H

  1. The cause of the login issue was resolved a couple hours ago. Is everyone able to use the app now?
  2. The cause of the login issue was resolved a couple hours ago. Are you able to use the app now?
  3. The cause of the login problem should now be resolved. Are you able to log in now?
  4. We’re currently experiencing problems with our underlying services that are not related to the app update. We’re working to diagnose and resolve the problem as quickly as possible.
  5. Have you tried long pressing the coord.info link in the notification email? That should open an action sheet that gives you a choice of where to open the link, including in Safari. Choosing to open the link in the browser also serves to establish a default to the browser.
  6. I hadn't had a chance to circle back here yet. We temporarily rolled back some recent changes to security protocols that seem to have caused the issues with Garmin Express. We're investigating ways to re-deploy the updates without the associated problems.
  7. We're sorry you're having trouble with the Send to Garmin feature. Thanks for reporting the issue. To help us diagnose what could be happening, could each/any of you share the following info about when you're encountering the problem? What browser you're using, including version. What operating system you're using, including version. What version of Garmin Express you're using. What Garmin device you're using. Thanks!
  8. We identified a new issue with the map tile server that has now been fixed. Are you still seeing the problem?
  9. I'm sorry you're experiencing problems. Is this happening for you on all map types or just the Trails map type?
  10. We identified and fixed a problem with our map tile server, so this issue should be resolved now. Please try again and report back here if you’re still seeing issues with the Trails map.
  11. We identified and fixed a problem with our map tile server, so this issue should be resolved now. Please try again and report back here if you’re still seeing issues with the Trails map.
  12. Thanks for reporting the issue. We’re investigating.
  13. Thanks for reporting the issue. We’re investigating.
  14. Update - Yesterday, Google shared this information: "In collaboration with Huawei, Google engineers have identified the root cause of this issue as an unexpected change to the filesystem permissions. The issue can impact any Android app on a Huawei device which renders a Google map. Our engineers are preparing a new version of Google Play Services which should resolve the problem. It will be targeted to devices running Android 7.0 Nougat, or higher. We will post another update with the status of the rollout.Thanks for your patience."
  15. Update - Yesterday, Google shared this information: "In collaboration with Huawei, Google engineers have identified the root cause of this issue as an unexpected change to the filesystem permissions. The issue can impact any Android app on a Huawei device which renders a Google map. Our engineers are preparing a new version of Google Play Services which should resolve the problem. It will be targeted to devices running Android 7.0 Nougat, or higher. We will post another update with the status of the rollout.Thanks for your patience."
  16. Update - Yesterday, Google shared this information: "In collaboration with Huawei, Google engineers have identified the root cause of this issue as an unexpected change to the filesystem permissions. The issue can impact any Android app on a Huawei device which renders a Google map. Our engineers are preparing a new version of Google Play Services which should resolve the problem. It will be targeted to devices running Android 7.0 Nougat, or higher. We will post another update with the status of the rollout.Thanks for your patience."
  17. Update - Yesterday, Google shared this information: "In collaboration with Huawei, Google engineers have identified the root cause of this issue as an unexpected change to the filesystem permissions. The issue can impact any Android app on a Huawei device which renders a Google map. Our engineers are preparing a new version of Google Play Services which should resolve the problem. It will be targeted to devices running Android 7.0 Nougat, or higher. We will post another update with the status of the rollout.Thanks for your patience."
  18. Thanks for reporting your issues, everyone. The “Google Play Services are updating” error (displayed behind our app's error message that you've quoted above) is happening across the world to many different types of Huawei phones and tablets on Android 7.0, 8.0, and 8.1 (and very few other devices from other brands). Google is aware of the issue, and is treating it with top priority. They are aware that the problem occurs for many apps that use Google Maps (example: maps, games, ride-sharing, workout trackers, bus routes, etc.) Of course, this also affects Google Maps in our Android app. Currently, Android developers from around the world have found steps to temporarily fix the issue (disable, then enable, then update Google play services), but that temporary fix fails after the device reboots. We expect that after Google and Huawei fix the issue, the fix will be sent directly to Huawei devices. Then, after that fix is downloaded and installed, all of those apps that depend on Google Maps (and the associated Google Play Services file) will work once again. In the meantime, we're investigating whether there is any way that we can work around the issue on our end. So far, we've come up with potential ways to lessen crashes related to this Google+Huawei issue, but we don't yet have any way to fix the problem on our end. If we do find a way to fix it in our app, we'll release an update to the Android app ASAP.
  19. Thanks for reporting your issue. The “Google Play Services are updating” error described is happening across the world to many different types of Huawei phones and tablets on Android 7.0, 8.0, and 8.1 (and very few other devices from other brands). Google is aware of the issue, and is treating it with top priority. They are aware that the problem occurs for many apps that use Google Maps (example: maps, games, ride-sharing, workout trackers, bus routes, etc.) Of course, this also affects Google Maps in our Android app. Currently, Android developers from around the world have found steps to temporarily fix the issue (disable, then enable, then update Google play services), but that temporary fix fails after the device reboots. We expect that after Google and Huawei fix the issue, the fix will be sent directly to Huawei devices. Then, after that fix is downloaded and installed, all of those apps that depend on Google Maps (and the associated Google Play Services file) will work once again. In the meantime, we're investigating whether there is any way that we can work around the issue on our end. So far, we've come up with potential ways to lessen crashes related to this Google+Huawei issue, but we don't yet have any way to fix the problem on our end. If we do find a way to fix it in our app, we'll release an update to the Android app ASAP.
  20. Thanks for reporting your issues, everyone. The “Google Play Services are updating” error (displayed behind our app's error message) is happening across the world to many different types of Huawei phones and tablets on Android 7.0, 8.0, and 8.1 (and very few other devices from other brands). Google is aware of the issue, and is treating it with top priority. They are aware that the problem occurs for many apps that use Google Maps (example: maps, games, ride-sharing, workout trackers, bus routes, etc.) Of course, this also affects Google Maps in our Android app. Currently, Android developers from around the world have found steps to temporarily fix the issue (disable, then enable, then update Google play services), but that temporary fix fails after the device reboots. We expect that after Google and Huawei fix the issue, the fix will be sent directly to Huawei devices. Then, after that fix is downloaded and installed, all of those apps that depend on Google Maps (and the associated Google Play Services file) will work once again. In the meantime, we're investigating whether there is any way that we can work around the issue on our end. So far, we've come up with potential ways to lessen crashes related to this Google+Huawei issue, but we don't yet have any way to fix the problem on our end. If we do find a way to fix it in our app, we'll release an update to the Android app ASAP.
  21. Thanks for reporting your issues, everyone. The “Google Play Services are updating” error described and shown in the screen grab above is happening across the world to many different types of Huawei phones and tablets on Android 7.0, 8.0, and 8.1 (and very few other devices from other brands). Google is aware of the issue, and is treating it with top priority. They are aware that the problem occurs for many apps that use Google Maps (example: maps, games, ride-sharing, workout trackers, bus routes, etc.) Of course, this also affects Google Maps in our Android app. Currently, Android developers from around the world have found steps to temporarily fix the issue (disable, then enable, then update Google play services), but that temporary fix fails after the device reboots. We expect that after Google and Huawei fix the issue, the fix will be sent directly to Huawei devices. Then, after that fix is downloaded and installed, all of those apps that depend on Google Maps (and the associated Google Play Services file) will work once again. In the meantime, we're investigating whether there is any way that we can work around the issue on our end. So far, we've come up with potential ways to lessen crashes related to this Google+Huawei issue, but we don't yet have any way to fix the problem on our end. If we do find a way to fix it in our app, we'll release an update to the Android app ASAP.
  22. Have either of you tried checking the "Compass Calibration" setting I discussed in my January 9 post above? Settings --> Privacy --> Location Services --> System Services --> Compass Calibration
  23. Thanks for reporting this issue. We are aware of the problem and working to get a fix out.
  24. We released a fix around mid-day today that should have resolved this issue. Please report back here with continued problems downloading lists offline.
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