HiddenGnome
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Posts posted by HiddenGnome
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On 7/18/2018 at 2:51 PM, BaseOverApex said:
Hi.
I normally renew by PalPal. Today, I'm struggling.
I've hit the Renew button on the geocaching.com website, selected PayPal under "Your Plan", my Billing Address autofills as usual. I'm presented with my payment history, where this has succeded in the past, I press the Renew Membership button...
...and it takes me right back t the "Your Plan" screen.
Any ideas what might be going on, please?
Hello @BaseOverApex - I am sorry for the inconvenience that this caused and I appreciate you raising the issue. A bug was introduced this week that was stopping some people from completing their transactions through PayPal. However, a fix was deployed on Thursday that resolved the issue. If the behavior persists please try restarting your browser and a hard page refresh. I will be watching this thread in case you have any further issues.
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tl;dr - there is no delayed notification.
Settings:
Cacher A - Always receive a notification
Cacher B - Receive a notification only after 30 minutes of inactivity in a conversation
Cacher A sends the first message:
- (minute 0) Cacher A sends Message 1 to Cacher B - Cacher B receives a notification about Message 1
- (minute 1) Cacher A sends Message 2 to Cacher B - no notification is sent
- (minute 2) Cacher B sends Message 3 to Cacher A - Cacher A receives a notification about Message 3
- (minute 3) Cacher B sends Message 4 to Cacher A - Cacher A receives a notification about Message 4
- (minute 35) Cacher A sends Message 5 to Cacher B - Cacher B receives a notification about Message 5
Cacher B sends the first message
- (minute 0) Cacher B sends Message 1 to Cacher A - Cacher A receives a notification about Message 1
- (minute 1) Cacher B sends Message 2 to Cacher A - Cacher A receives a notification about Message 2
- (minute 2) Cacher A sends Message 3 to Cacher B - no notification is sent
- (minute 3) Cacher A sends Message 4 to Cacher B - no notification is sent
- (minute 35) Cacher B sends Message 5 to Cacher A - Cacher A receives a notification about Message 5
- (minute 65) Cacher A sends Message 6 to Cacher B - Cacher B receives a notification about Message 6
Does that help to clarify when the system will send Message Center notifications?
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6 hours ago, arisoft said:
Do you know or do you guess?
barefootjeff's explanation describes the distinction between the notification settings on the email preferences page and within the MC very well.
If you have one of the settings selected on the Email Preferences page you should receive a notification. We are aware that there have been issues with players not receiving notifications consistently and we will have a team looking at the MC notifications soon. For now I would recommend using the notification for every message as the "notification after 30 minutes of inactivity" setting has been particularly problematic at times.
On a side note: it is probably not particularly clear so I wanted to clarify the intention of the "send me a notification after 30 minutes of inactivity" option. When this is selected you should receive a notification immediately if neither participant has sent a message in the last 30 minutes. The idea (for what it is worth) was that if you had received a message the conversation was "active" and did not require ongoing notifications to reduce "spamming" users.
For example, User A sends User B a message. User B receives a notification immediately. User A sends a second message 1 minute later. User B does not receive a notification. A third message is sent to User B 35 minutes later. User B receives a notification immediately.
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Thank you @AngelAppoloin. We are looking into the issue and will hopefully have a resolution soon. Until a resolution is ready using Chrome should allow you to interact with the recaptcha control in order to download your loc file.
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16 hours ago, BG2015 said:
As stated, I am trying to retrieve a trackable activation code, but when I click on the captcha "I am not a robot", all I get is a blank screen, no picture, no words, nothing, I click on it again and the blank window closes. Restarted browser, tried a different browser, same issue. Cleared browser history, no change.
Hi BG2015 - would you mind taking a screenshot and including it below? Thank you!
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Message Center was originally built with the idea of one day supporting 2+ people in a conversation. However, anytime we evaluate the use cases that we are aiming to support in MC and the added complexity of the UI and scenarios that come with multi-person conversations we have tabled the discussion. The underlying system has basic support for the concept and we haven't ruled it out in the future, but for now it is unlikely that we will add the ability to allow more than 2 people in a single conversation.
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Hello @Mrs.Hoagie - I am sorry that this issue has not been resolved for you. I am one of the engineers that helped to build the email service so I am hopeful that we can identify what is happening to your emails. I took a look at the settings on your account and can see that you have different instant notifications setup to be sent to both your primary and secondary email addresses. You mentioned that you would like to have your instant notifications sent to your secondary email address so I want to confirm that this is setup correctly?
https://www.geocaching.com/notify/default.aspx
I took a deeper look into the email system to get a better picture of what is happening on your account. Our system logs are showing that FTF (publish) notifications have been sent to your current secondary email address consistently for the last 3 months, including 10 emails as recently as April 30th. Can you confirm if you received these emails? If you have not seen these emails would you mind checking your spam folder? We have seen instances before where email service providers may flag the geocaching emails as spam and restrict the delivery of the emails.
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1 hour ago, plowfive said:
One for the wish list -> to be able to create a list from the map directly, similar to what can be done on the app.
It is possible to add an individual geocache to either an existing list or to a newly created list from the map by clicking on a map pin and then "Add to list". Is this similar to what you are looking for?
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37 minutes ago, The A-Team said:
Okay, I see it now. This might be confusing for people, though, because it's a function that many would probably expect to be available alongside the other options on the Lists page like Share, Rename, and Delete.
I just tried the Copy button on one of my lists, and all it did was show me the same list again, but without the description displayed. I say it's the same list and not a copy because there aren't any new lists showing on my Lists page, either with the same name or "Copy of foo".
The Copy List update was added about 1 month ago to allow player's to copy another player's list. In that situation it only made sense to display the Copy button on the detail page. I agree with you that copying your own list could make sense from the list hub. At this point all of the logic for copying a list was included in the detail page so it was relatively easy to allow players to copy their own list from the detail page. There are additional considerations to allow copying a list on the list hub which we were not able to accommodate in this iteration.
When you copy a list all of the geocaches on the list and the comments for the lists are added to a new list of the same name and you are redirected to the detail page of your new list. Notifications are disabled and the status is set to private by default. If you refresh your list hub you should see the new list at the top.
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19 minutes ago, The A-Team said:
I looked for the "copy" function, but don't see it. It also isn't shown in the screenshot in the OP. Did that function maybe not make it into this release?
The Copy List feature is only available on the detail page because we wanted to allow players the ability to copy lists from other players as well as your own.
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Hello everyone! Thank you for all of your wonderful ideas and feedback. We are in the process of reviewing the ideas in order to continue adding incremental updates to the Lists functionality.
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We keep track of the feedback that comes in from various sources related to the health score. As you might imagine there are a lot of scenarios that come up and we are trying to balance them all. I can tell you that we do not make changes based on individual reports, but when we see trends we will try to identify changes that result in a net positive result (i.e making a change in one place shouldn't make it worse in another).
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On 1/6/2018 at 2:19 PM, JuRoot said:
User dashboard doesn't keep choice of last activity type.
I've had opened it as Community view, switched to Your hides to see recent logs on my owned caches and navigated to one of logs. After using back button on my browser to navigate back to the Dashboard, it loads Community logs but switch title is shown as "Owner". (So title remembers I've switched it to other view, but content does not follow it.)
Hi JuRoot - when you change the activity type, follow a link, and then use the back button the dashboard is persisting the correct activity type. However, using the back button loads up the activity feed that was selected when you previously loaded the page instead of the activity that you switched to. Refreshing the dashboard will display the correct activity type.
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3 hours ago, Sherminator18 said:
This is the most recent Dashboard thread I could find. And relates to a feature, I think, is new. When I have events in my Recently Viewed section, they're showing date, but they are showing today's date and not the event date, which I feel is what it should be showing.
That is certainly a problem and I have opened a ticket. We'll have that updated soon. Thank you!
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It is possible that there are multiple issues here, but we have confirmed that several email service providers are deferring our emails including gmx.net. This is causing delays in the delivery of the emails to your inbox. We will be contacting these providers in an effort to resolve any issues, but it will take time to allow the backlog of emails to clear out.
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19 hours ago, baer2006 said:
I just received a whole bunch of mails, which should have been delivered over the course of the last 8 hours.
Interestingly, one of them was a Publish log via the Watchlist! This should normally be impossible, because I can only put a listing on the WL after publication. In this case, I had noticed the new cache on the map and put it on the WL. I had searched for it, and logged a find. Another cacher also logged a find. Despite the two logs, I didn't get any WL mails for them. Until right now, when I received three mails for the cache - and the first one was for the publish log.
So it seems that not (only) the delivery of the mails is delayed, but also their initial generation.
Hi baer2006 - Would you mind sending me the GC code for this geocache?
If there are other examples of unusual behavior with notifications please include the GC code and the type of notification that was affected i.e. "didn't receive a CO notification for GCXXX".
Thanks!
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On 12/29/2017 at 11:56 AM, EveRan2013 said:
Hi,
On my page of geocaching.com I have made a profile with a lot of banners, I just wanted to add one banner but when I check the list this is empty.
The strange thing is that I can see this on my profile, but when I edit they're gone.
I think this is a bug, how can this be solved?
Can I enter the new banner or will all the others be gone than?
Randy
Hi @EveRan2013 - I am sorry that you are having an issue with your profile page. Is the issue that you are unable to change the "About" section of your profile? I see that your profile has a lot of custom HTML for the banners - are you adding an additional piece of HTML for the new banner alongside the existing HTML?
Can you take a screenshot of what you are seeing "when I edit they're gone"?
Thanks!
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On 12/19/2017 at 3:15 PM, Jerry+Mary said:
We live in rural Nebraska and most events are over 100 miles away. I don't suppose you would consider raising the limit.
When we have experimented with a larger radius we begin to experience performance issues especially in dense areas as the number of events that are being rendered in the widget can exceed 500. We do not have plans at this time to increase the radius on the dashboard.
23 hours ago, terratin said:Thanks a lot of this calendar update. Sure, my calendar looks more empty now that I've chosen 50km (still too big for me), but it's more realistic with regards to what I would drive for an event in some circumstances.
Can I add a request for second temporary 'home coordindates', for example for vacations and other travel? I could see this two ways: switching between home and temporary home in the calendar (and new cache notifications?) or only temporarily enabling the latter and hence disabling the actual home coords at that time.
We had a lot of conversations about adding the option to change the coordinates that the event widget uses. However, when we began looking into the changes that were required for changing the location we found that the complexity that would be required went up significantly.
The goal of the widget is to provide a quick summary of nearby events. We have discussed the option of building out a new Events page that would expand on the functionality of the event widget with more features and customization options. There is no timeline for this functionality, but we recognize that there is room for improvement around the discoverability of events on the website.
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1 hour ago, GeoElmo6000 said:
I was looking at my dashboard "nearby events" calendar, and I noticed the calendar showed that I was going to attend an event that had been archived before the event occurred. Only by deleting my Will Attend log did the calendar no longer show that I would be attending or that the event existed. Perhaps some "if not archived" logic could be added to the calendar display logic.
Thank you for the feedback! I will add a ticket to have that updated.
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1 hour ago, Gillala said:
Hmmm, 20km*1.6=32km < 50km ! There has to be some other miscalculation...
We are currently treating it as 20km*1.6 = 32 miles - which is then passed to a different system. The 32 miles is then correctly calculated as 51.2 km which is why you are seeing events that are further than expected.
Obviously, it should be 20km/1.6 = 12.5 miles.
Update: This has been fixed
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19 minutes ago, baer2006 said:
I selected a limit of 20km, and get events 50km away? For a website dedicated to a game based on high-precision GPS, this is surprisingly inaccurate
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Oops! It looks like we got our math mixed up converting from kilometers to miles. We are fixing this and will have an updated shortly.
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1 hour ago, monsterbox said:
First thoughts:
1. Main part is way too big now. I roughly always need to scroll down now. And it is shown in every tab, not just the about tab as in the old version. For me that's waste of space plus the need to always scroll now.
2. Where are the links now? I'm missing the email and message center links and "you" might miss the "Give a gift membership" link. I guess your sales team doesn't like you that for
I'll stay with the old version, works better for my needs.Thank you for your feedback.
Unlike the old version, the new profile page only shows the links that are relevant. For instance, if you are looking at your own page it does not make sense to display the email and message center links. If you look at the profile page for another player who is not premium you will see all of the links that you are missing.
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The bug that caused the profile text to disappear when a cover photo was uploaded has been fixed. The cover photo setting is available once again for anyone who would like to add/update their photo. As a bonus you will get to keep your profile text as well. Please let us know if you come across any issues.
We have completed the fix to hide the "edit photo" link when viewing someone else's profile and will deploy that change first thing tomorrow morning.
Thanks!
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27 minutes ago, niraD said:
One thing I noticed was that the bug did not truncate my current profile text. Instead, it replaced my current profile text with a much older version.
First, is your profile text correct now?
Second, yes this was caused because the update was reading from a database field that had been deprecated long ago, but was writing to the current database field. For most people the result was an empty profile (because they had no content in the old database field), but for anyone who had previously entered text before we migrated to the new database field their old profile text was resurrected. And in a few cases where the profile text was the same in both the old and new fields there was no perceivable impact.
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Statistics page Error 500
in Website
Posted
Hi @kpub66 - I am sorry that you have been unable to access your statistics page. I was able to isolate the issue and have added a ticket to our queue to find a fix.