I had started a thread earlier, but this also pertains to this thread. I had trouble with the Diabetes TB that I had received. I tried to "grab it" and the TB was supposedly not in the system. I contacted the Help people at Geocaching.com, and they said they were going to submit the bug for activation. I have waited a week and a half, and contacted them again. They said they were going to send me out a new Bug, so there must be some left. If you haven't asked for one, try it now. If you have, perhaps, as the previous poster said, it's the holiday mail problems.