Problem logging into Forums in General geocaching topics Posted November 25, 2010 If you will try the feedback tab again, there is a link at the bottom of the menu which reads "Go to our Support Portal". Once there you will find links to quite a bit of good information, and on the left navigation box there is a link for "Submit a Request". You can write up the details of your daughter's account issue and someone from Groundspeak will respond with whatever assistance is needed. Please bear in mind that this is a holiday weekend in the United States, the Seattle area is experiencing icy weather which tends to bring their traffic to a standstill, and there will be a backlog of assistance requests - so their response will probably be delayed. In the mean time, watch for good suggestions in this forum thread from helpful users.