I have sent them two emails total, and not heard anything.
Yesterday I began working on a refund through paypal, and three hours later I received an email, saying basically the same as the one ppgc got. On paypal, the seller wrote: "Good afternoon, I just sent you an email concerning your order. I have been having issues recently with international shipping through Norway customs. Please re-confirm your shipping address and then I can send out an identical shipment and resolve this."
My location is Norway, so the package would take about ten days to my adress. As you can see, the seller partially blames Norwegian customs ...
However, the seller also wrote to me: "Your order stays at "processing" until it is actually delivered."
Can anyone comfirm this? I read ppgc's post, where you write " My order didn't show as shipped on their website until 5 hours after I sent this email back" - so does it really stay at "processing" all the time?
I sincerly hope my order will arrive this time. It would have been fine if this was a one time incident and a bit of bad luck, but now that several people here writes about basically the same experience...