I'd have to open my e-mail from another portal to be sure, but just had the same thing happen. Did the web updater several times finnaly leaving it on overnight jacked in and on. When i checked the next morning it was online. They mentioned doing an hard reset by pushing the page, enter(thumb stick on a Rino) and the power up button last simaltainiously. ALL data was lost but the satalites were there as well.