Frau Potter

Thanks for the report. Our engineers made some fixes. Please try again. A hard refresh may be necessary.

Thanks for the report. Our engineers made some fixes. Please try again. A hard refresh may be necessary.

We are aware of the issue. The engineers are working on a solution.

I see that you already have an Adventure that is Public. We occasionally provide opportunities to receive additional second and sometimes third credits. These credits are based on a random selection (with geographic distribution). If you complete your Adventure and make it Public by June 30, 2021, you have the chance to be selected to create an additional Adventure.

The issue should now be resolved.

We have notified the engineers and hope for a solution soon. Thanks for reporting.

Thanks for the reports. The engineers are busy working to resolve the issues. We hope to get the website and apps running again soon.

We did give you a credit on January 6, 2021. Let us know if you need the email sent again! It would be sent to the primary email on your account.

The engineering team is aware of the issues and working to resolve them.

The engineering team is aware of the issue and has been working to restore service.

Yes, we still need to make the update for all the Community Celebration Event pages (and we will take care of that before around June 2021). You can make all the other updates and change the date later on. Community Celebration Events can be submitted a maximum of six months in advance of your event date, so we still have some time before 2022 dates are really needed.

Thank you for reporting this. We notified the engineers and it has been fixed.

Thanks for reporting this. We will notify the engineering team.

Yes, this was an unintentional change. It has been changed back to noreply@. Thanks for reporting it!

There are no more deadlines for any credits that have been distributed so far. We instead have “incentives” to finish by March 31 or June 30. We will do random drawings at those times, to provide additional credits for those who have completed theirs by those dates.

This bug is now fixed. You can access your Favorites List again. Thank you for your patience while we resolved this.

Our engineers are aware of the issue and working on a fix.

This issue should now be resolved. Users may need to do a hard refresh [CTRL][F5] to see the pages properly again. Thanks for reporting this!

We are aware that there is an issue with new cookies on our website that are causing the Lists, Message Center, Dashboard, and Hide a Cache page to be blank or missing key information if you have not accepted all cookies (including those that are not "Necessary"). We will work to resolve this issue as quickly as possible.

Hello KnKinCabot - I see the souvenir on your profile on the website. The list is alphabetized.

We are experiencing a temporary outage with our payment provider. We recommend you try it again in an hour or so. Thanks for your patience!

Restore an Adventure Lab Cache find Visit your [Lab Caches log page](https://labs.geocaching.com/logs) Scroll to the bottom of the page Select Show Deleted Logs Select Undelete on the applicable logs

Hello. The best way for us to help you with this, is if you write to us through the Help Center. The screen shots are helpful to share with your email.

We will be releasing this in early January 2021. Thanks for your patience.

I apologize for the confusion. The souvenir is NOT specific to Adventure Labs. It is the Last 2020 souvenir mentioned in this blog post: https://www.geocaching.com/blog/2020/11/our-sun-sets-to-rise-again-with-the-last-2020-and-first-2021-souvenirs/